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AT&T Customer Service Representative Interview Questions & Reviews

Updated Jun 20, 2014
All Interviews Received Offers

Getting the Interview 

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4%
4%

Interview Experience 

59%
30%
9%

Interview Difficulty 

Average Difficulty
87 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Atlanta, GA

I applied through an employee referral and the process took 2+ weeks - interviewed at AT&T in January 2010.

Interview Details – During the interview process the hiring manager asks questions to determine your work ethic and to determine how you will fit in the job. The good part is that you are aware of what the hourly pay is before the interview.

Interview Question – There were not any unexpected questions   Answer Question

Negotiation Details – All negotiations are done by the Union for non-management jobs.

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Greensboro, NC

I applied through an employee referral and the process took 3 weeks - interviewed at AT&T in December 2012.

Interview Details – The interview process was easy. They asked question that were simple, yet great way to find out who you are and how you respond to situations.

Interview Question – Explain a specific time where I disagreed with a managers instructions and how did I handle it.   Answer Question

Negotiation Details – Great offer. No need to negotiate

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Declined Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
San Jose, CA

I applied online - interviewed at AT&T in April 2012.

Interview Details – The interview questions that hiring managers ask entry level candidates will typically be focused on why you are interested in the job and why the company should hire you. Review these entry level interview questions and consider how you would answer, so you're ready to respond during the job interview.

Interview Question – When you are being interviewed for a management position, the interviewer will want to know about your experience, your management style, what you have accomplished in the past, and what your expectations are for the future. so you're ready to respond during the job interview. This was a very hard question. Take your time when answering   Answer Question

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Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at AT&T

Interview Details – position requires sales experience and they use behavioral questions to identify how you would react in certain sales situations

Interview Question – pretty typical questions asked of front line reps.   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Baton Rouge, LA

I applied online and the process took 1 week - interviewed at AT&T in April 2009.

Interview Details – I completed an online application. At the end of the application was a number to call to schedule a day to come in and complete a test on-site. After the test, I was called to do an in person interview. I was informed that I was hired at that interview and given information for my training class, the hours I would work, etc.

Interview Question – The test contained questions that gauged your moral standings, how well you work with others and questions about how you deal with a variety of personalities as far as customers are concerned. The most unexpected question may be, "What is integrity?"

It caught me off-guard. I think I answered well. My answer was something along the lines of, ..."holding oneself accountable for your own moral and professional principles and standards." My interviewer was a little difficult and rude once I answered, however. She asked me what were my moral and professional principles and standards after I answered the question in a very "snarky" voice.
  View Answer

Negotiation Details – I did not negotiate.

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Austin, TX

I applied online and the process took 2 weeks - interviewed at AT&T in January 2011.

Interview Details – The process began with an online application. After I took the assessment, I was contacted via email for a testing date, which is stage two of the process. Then after the testing you are notified on the spot of a "Pass" or "Fail" status, if you are told "We will let you know in a week or two." That means you failed. If you are told "You passed!" and the person is super excited it's because you passed. Obviously! Then the interview that you have to come in next for is a face to face interview with the manager. The manager that interviews you is a floor manager and could be your boss, but is someone that is directly over you. They make their recommendations and then you are in! Someone will call you with an offer and then comes training!

Interview Question – Tell me about a time...these are all scattered through the interview. I did not get asked to sell something in my interview, but more behavior and service questions.   Answer Question

Negotiation Details – I did not negotiate because I had the highest pay they offered, so there was nothing to negotiate.

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1 person found this helpful

Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at AT&T

Interview Details – i dont have 50 words to give you and simply put based on my answers to your previous questions maybe you can explain to me how telling you about an interview experience that took place more than one quarter of a century ago would have any bearing on someone seeking employment with company in the 21st century. ZT this is not even the company I interviewed with to get the job - it would be a better system if there was place in this process to address that type of situation. I would have no idea the type of interview process this company currently uses.

Interview Question – I honestly cant recall the question the initial employer asked of me over 25 years ago, again the company I left is not the company that hired me due to mergers & take overs   Answer Question

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No Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Orlando, FL

I applied online and the process took 2 weeks - interviewed at AT&T in October 2013.

Interview Details – Applied online and received an email to schedule a telephone conference call basically describing the job. Scheduled a time to take an assessment test on the computer at the call center facility. Still awaiting to be scheduled a face to face interview. I was told it takes two business days after the assessment is taken to know whether you pass or failed. I've called throughout the week and been told sometimes it can take longer and so far there has been no update to my profile. The whole process has taken two weeks so far. I'll update again once I find out if I passed my assessment or not.

Interview Question – The assessment consisted of personality questions, vocab questions, math, and simulations of phone call scenarios a rep might encounter.   Answer Question

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No Offer

Negative Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 6 weeks - interviewed at AT&T in September 2013.

Interview Details – I file the application in july then I take the conference call with other people then I go to call center and take the assessment I passed and then I get the proficiency English interview I passed and a month later nikki nix call me and set me a interview with call center manager in Puerto Rico I pass that same day I get by email the background check form and the drug test screen I filed and send it the next day I took the drug test and 9 business day later was completed and its been a week and at&t haven't call me yet I send 3 email but no response from them

Interview Question – Very easy   Answer Question

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Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Tulsa, OK

I applied in-person and the process took a day - interviewed at AT&T in June 2013.

Interview Details – 05/26/2013 applied online and got a email to do a phone interview, then testing , Call simulations, Math , Personality Questions. then Face to Face. You have to be within 30 days on begin and end dates on job history. 13 Page B/Ground check, and will will be jumping thru hoop after hoop after hoop. I thought I applied for the FBI when it was over

Interview Question – Describe a time when you used you technical knowledge and skill to better yourself or someone else   View Answer

Negotiation Details – They Pay By Experience and Education

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