Work in HR or Recruiting?
AT&T
www.att.jobs Dallas, TX 5000+ Employees
Work in HR? Complete Your Profile

177 interview experiences Back to all AT&T Interview Questions & Reviews

AT&T Customer Service Representative Interview

Posted Apr 27, 2012

No Offer – Interviewed in Austin, TX Apr 2011 – Reviewed Apr 27, 2012

Interview Details – Applied online for a CSR position. Had 7 years experience. Took a personality and skills assessment test in a classroom setting with a group of 20 - 25 persons. The test consisted of math questions, upsell skills, and personal information (age, gender, etc...). I aced all sections of skill assessment and was the second person to finish the exam. Upon completion, the facilitator had a brief conversation with each applicant about the next step of the process. I was told simply "You did not meet the standards." I spoke with each person that was rejected (all white males over the age of 40) and learned they got the same message. As I left the call center (unescorted) I took a stroll through the call center floor and noticed that all employees were minorities and women. The only white male in the building was a handicapped individual in a wheelchair.
'Nuff said?

Interview Questions

Other Details - I applied online and the process took a day.

  • Overall Negative Experience

  • Average Interview
Helpful Interview?  
Yes | No
Problem with this interview?

AT&T – Why Work for Us?

Why AT&T? For your next step, think AT&T, the world's largest communications company. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.