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AT&T Client Service Manager Interview

Posted Jun 29, 2012

Accepted Offer – Interviewed in Hyderābād (India) Oct 2011 – Reviewed Jun 29, 2012

Interview Details – I was not sure of joining a company for job as I was very much interested in establishing my own business, which was taking sometime and on oct 12th 2011 I got a call from ATT inquiring if I am interested in an opening as a Contractor, I agreed to face the interview, I was told that I will be getting a call at 8:30 PM on the same night, That was my initial PR + Technical round. I was told that I will get a call from the HR concerned, On the next Day the HR called and requested to come for a 1 on 1 round with ops, the HR also sent an e-mail and asked to reply to the reply confirming the appointment, the round was scheduled for 7:30 PM of 14th October, After the ops round was completed I was asked to wait for a call from HR and the next day I was given a Verbal offer to which I agreed, I was asked to come with all the relevant documents, educational certificates, Experience letters, Salary proofs, ID Proof, Passport and prior to that I was asked to Scan and upload all my certs and letters to a web portal. All went well and I joined the company on 24th of October .

Tips:
Always be positive
Never over react to a situation
Always give assertive answers
Never be offended by the questions asked by the interviewer and NEVER offend or be sarcastic in your answers, nobody likes sarcasm, people like you when you are witty but try not to outsmart the interviewer. The interviewer is trusted by a company to handle his position efficiently, that is why he is sitting on the other side of the table.

Always always always wait for your turn to ask questions.
A good listener is a good communicator.

Interview Questions

  • What do you think is critical to be in ITIL based industry?   View Answer
  • What is one thing you did to make your father proud?   View Answer

Negotiation Details – A good and respectable Job! and peace of mind

Other Details - I applied through an employee referral and the process took 2 days.

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