AT&T

  www.att.com
  www.att.com
Work in HR? Unlock Free Profile

AT&T Interview Questions in Oklahoma City, OK

Updated May 5, 2014
Updated May 5, 2014
9 Interview Reviews

Interview Experience

Interview Experience

25%
75%
0%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy

9 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty
  1.  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate  in  Oklahoma City, OK
    Anonymous Interview Candidate in Oklahoma City, OK
    Application Details

    I applied through a recruiter. The process took 2 weeks - interviewed at AT&T in August 2014.

    Interview Details

    Incredible experience. It did take awhile to get in the door, but once you do, it's smooth sailing. Hiring Manager was extremely friendly and happy to see me. Right after my first interview, I was sent to my respective store to meet with that Store Manager and she was the same way. Nothing but good things to say about AT&T. Eager to help the interviewee and answers all of your questions quickly.

    Interview Questions
    Negotiation Details
    It did take some time to receive my offer, but it was better than expected. Well worth the wait!
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate  in  Oklahoma City, OK
    Anonymous Interview Candidate in Oklahoma City, OK
    Interview Details

    You apply and about 2 months later they let you know if you get an interview. You then go to your first interview with a regional hiring manager. If he likes you he sends your info to the manager of the location you applied for. If he likes your stuff he will interview you and make the final selection. If you get selected you go to a month long training with about 3/4 in classroom and 1/4 on the job training

    Interview Questions
    • It wasn't the questions, it was getting a read on the person interviewing.   Answer Question
    Negotiation Details
    There wasn't one.
    Accepted Offer
    Positive Experience
    Difficult Interview
  3. 6 people found this helpful  

    Sales Representative Interview

    Anonymous Interview Candidate  in  Oklahoma City, OK
    Anonymous Interview Candidate in Oklahoma City, OK
    Application Details

    I applied online. The process took 2 weeks - interviewed at AT&T in February 2013.

    Interview Details

    Submit an online application with a questionnaire. Then a call screening with basic questions. After that you get your first interview with the area hiring manager. Finally you will interview with the store manager.

    Interview Questions
    • Be prepared to roll play. They will make you go through the process of selling a product. They will ask you about your knowledge of cellular devices and AT&T products and services. They do not expect you to know a lot. They are more concerned if you can sell. If you don't have good customer service or sales skills, I would not apply.   Answer Question
    Negotiation Details
    They gave me a competitive base pay but a good portion of the money you make is from commission.
    Accepted Offer
    Positive Experience
    Difficult Interview
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5.  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate  in  Oklahoma City, OK
    Anonymous Interview Candidate in Oklahoma City, OK
    Application Details

    I applied online. The process took 3 months - interviewed at AT&T.

    Interview Details

    Didn't really have an interview. The manager called and asked me if I wanted the job. I believe they have changed now.

    Negotiation Details
    I didn't know I could at the time so I took what they gave me.
    Accepted Offer
    Neutral Experience
    Easy Interview
  6.  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate  in  Oklahoma City, OK
    Anonymous Interview Candidate in Oklahoma City, OK
    Application Details

    I applied online. The process took 3 weeks - interviewed at AT&T in February 2011.

    Interview Details

    I applied online. I received a phone call about a week after that for a telephone interview. After the telephone interview I received another phone calling to schedule an interview with the hiring manager. I spoke to a HR professional and my Area Sales Manager. Both were pretty easy interviews. Then after about another week later I was offered the job. I had to submit to an extensive background check. They verified everything and if they couldn't get a hold of a previous employer I had to provide W2s.

    Interview Questions
    • They wanted to know how I responded to a situation with irate customers in the past.   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
  7.  

    Customer Support Specialist Interview

    Anonymous Interview Candidate  in  Oklahoma City, OK
    Anonymous Interview Candidate in Oklahoma City, OK
    Application Details

    I applied online. The process took 2 weeks - interviewed at AT&T in September 2012.

    Interview Details

    A week after I applied online, I was contacted for an assessment test date. Answered over 150 questions--most of them on personality, some on mathematics. There was an assimilation program that required to you listen & type customer's information. Test took about 2 hours and afterward, we had to wait for the test admin to let us know whether we passed or failed. I was given an interview time 2 hours after the test, but over half of the people had interviews the next day. Overheard a guy saying he failed and was told to re-apply in 6 months for the position.

    The interview process was basically your answer & question type. The interviewer asked behavioral questions pertaining certain situation/scenario/follow-up on previous experiences you had and what you did. They are trying to see if you would be fitted for the position based on your answer -- feels like if you have call center & tech experiences, the interview process will be a breeze.

    Note: although it's not mentioned in the job description, this position is to troubleshoot iphone & provide customer support to iphone users. Starting salary is a little above $12. Seven weeks training provided.

    Interview Questions
    • Tell me about a time when you had difficulties with friends/families/coworkers and how you handled the situation.   Answer Question
    • Why do you think you should work for AT&T. [something like that - i can't remember her exact words]   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  8.  

    Inside Sales Representative Interview

    Anonymous Interview Candidate  in  Oklahoma City, OK
    Anonymous Interview Candidate in Oklahoma City, OK
    Application Details

    I applied online. The process took a day - interviewed at AT&T in September 2010.

    Interview Details

    There are two parts: a data entry part which must be passed to go on to the 1:1 interview. The data entry is simply a recorded voice telling you their name, and address, and you are to put that information into the appropriate fields. The second part is usually with one of the managers, where they ask you some STAR model questions and then have you sell them something, like a TV package.

    Accepted Offer
    Neutral Experience
    Easy Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Oklahoma City, OK
    Anonymous Interview Candidate in Oklahoma City, OK
    Application Details

    I applied online. The process took 4+ weeks - interviewed at AT&T in June 2010.

    Interview Details

    The interview process was relatively easy, it was just a drawn out process. I applied online, and received a call about a week later, asking me to come in to take a test. The test was basic customer service things, typing, then a simulation of taking calls. Overall, if you have worked customer service before, its not too bad. Then you are scheduled then, (based on your test scores) for an interview (if you pass). I was scheduled for an interview, it was about 2 weeks later. The interview was simple, they ask a lot of questions about customer service, a time you worked customer service and it was stressful...etc. Typical interview questions. They will run a background check, they are very thorough with checking references/previous employers, and there is a mandatory urine drug test.

    Interview Questions
    • What was a time that you had to speak with an upset customer, and what did you to solve their issue?   Answer Question
    Negotiation Details
    I don't have a degree, and I didn't negotiate the salary. I know others who did, but they had a degree. If you have a degree, I do think you get paid more.
    Accepted Offer
    Neutral Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Oklahoma City, OK
    Anonymous Interview Candidate in Oklahoma City, OK
    Application Details

    I applied online. The process took 2 weeks - interviewed at AT&T in January 2011.

    Interview Details

    It started with a group phone interview. A few days later I went in and took a 2 hour skills test. It was a virtual call center and I had to take calls. It was multiple choice. That was pretty easy. After the test was over I was told that I had passed and set up a 1:1 phone interview a few days later. I did the phone interview and got an email to come in for a 1:1 interview with a hiring manager. I did that interview and still have not heard back.

    Interview Questions
    • Explain a time that you had to deal with a difficult customer. How did you handle it.   Answer Question
    • Explain a time where you had to show integrity in the work place.   Answer Question
    • Has there ever been a time where you had to save a sale. Explain.   Answer Question
    No Offer
    Neutral Experience
    Average Interview

Worked for AT&T? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.