Glassdoor is your free inside look at AT&T Retail Sales Consultant interview questions and advice. All 19 interview reviews posted anonymously by AT&T employees and interview candidates.
AT&T Retail Sales Consultant Interview Questions & Reviews
Getting the Interview 19 Interviews
Interview Experience 15 Ratings
Retail Sales Consultant at AT&T
No Offer – Interviewed in Apr 2013 – Reviewed May 14, 2013 New
Interview Details – Went to 3 interviews. I sent thank you letters each time as well as follow up phone calls after every interview. I never got any response from anyone which I consider very unprofessional. Stay away!
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Consultant at AT&T
Accepted Offer – Interviewed in Feb 2009 – Reviewed May 6, 2013
Interview Details – Applied at job fair. Called for interview. 1 interview.
Negotiation Details – No negotiations
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Consultant at AT&T
Accepted Offer – Interviewed in Tampa, FL Mar 2012 – Reviewed Feb 5, 2013
Interview Details – I was very experienced in sales and management so there weren't too many questions. Make sure you know about goal setting and meeting sales quotas. Know solution selling process. The back ground check takes a long time. I had to submit a copy of a w2 from an old employer. If info on application is incorrect at all, you will be asked to correct it. I had to did this af we different times for a few items.
Interview Question – None really View Answer
Negotiation Details – I didn't negotiate. Was unemployed at the time. Offer was reasonable but I'm sure a little negotiation would have helped with the hourly rate.
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Consultant at AT&T
Accepted Offer – Interviewed in Winston-Salem, NC Jul 2009 – Reviewed Jan 5, 2013
Interview Details – interview was simple..non intimadating. Ask correct questions and gave great explanations. Friendly atmosphere. interview was not rediculously time consuming. Hiring process was by phone but at a lower rate than was asked or deserved. Training was out of town for a month but trainee was well taken care of.
Negotiation Details – AT&T has no negotiation it is what it is
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Consultant at AT&T
Declined Offer – Interviewed in Cerritos, CA Oct 2012 – Reviewed Oct 11, 2012
Interview Details – After completing my online application, I received a call from the Cerritos HQ to meet the hiring manager for an interview. I went there 15 minutes early and had to wait about 30 minutes before the interviewer showed up. I was the only interviewee that day. It took about 30 minutes and we were just talking about how I see customer service is. The hiring manager was really impressed and told me that he would call me in a couple of days to do an interview with the store manager. As I was driving home, about 15 minutes after talking to the hiring manager, he called me again and asked if i could come back to speak with the store manager. I immediately went to the store which was just like 2 minutes away from the Corporate Office. The store manager was very pleasant and already introduced me to everyone at the store. She informed me that she will call me in about 3 days to let me know if I'm hired. As I was leaving the store, she then called me back and told me that their regional manager is on her way and wanted to speak to me, I waited another 30 minutes. When she came in, she basically scanned me from head to toe and asked me a lot of questions about my move here in the US. She also pointed out everything she found wrong about me like my hair, tattoos (she thought I had tattoos), smoking etc.
Interview Question – Why do you think AT&T focuses on customer service? View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Consultant at AT&T
Accepted Offer – Interviewed in King of Prussia, PA Sep 2012 – Reviewed Oct 4, 2012
Interview Details – I first applied to three locations at once. I got a call and was asked to come in for an interview. I went to the corporate office for my first interview and it was a great experience. We talked extensively about my qualifications and my interviewer answered every question I had about the company and position in which I applied for. She told me I would hear back from one of the Store General Managers (from one of the three locations I applied for) in the next couple of days. I heard back, went in to meet with him and had a realistic job preview. This was wonderful, as it gave me insight on what to expect. Unfortunately I was not chosen for that location, but I was chosen for another. I accepted my offer, completed my drug screening as well as background check. I start training in about two weeks.
Interview Question – There really wasn't any questions that I wasn't prepared to answer. Most questions were general, like best and worst customer service experiences, how did I overcome an objection? Be prepared to answer questions like that. Answer Question
Negotiation Details – There was NO negotiation. Your base pay is based upon your geographical area.
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Consultant at AT&T
Accepted Offer – Interviewed in Houston, TX Apr 2011 – Reviewed Sep 11, 2012
Interview Details – Corporate calls for prelim interview, then you do in store. Quick process
Interview Question – simple interview, if you have a sales personality, you got the job Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Consultant at AT&T
Accepted Offer – Interviewed in Salem, OR Jul 2012 – Reviewed Sep 13, 2012
Interview Details –
Very straight forward interview process:
1. Phone Interview
2. In Person Interview with Store Manager and Assistant Managers
3. Job Offer
Interview Question – There were no questions out of the ordinary Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Consultant at AT&T
Accepted Offer – Interviewed in Jackson, MS Aug 2012 – Reviewed Aug 23, 2012
Interview Details – First a call from recruiter for surrounding area discussed the job position and the obligation I would be required to meet. Briefly discussed benefits and pay details. Online status went from Resume Forwarded to Manager. Recruiter set up interview with store I applied to and I went to interview with the hiring manager for that store. The interview was rather quick and simply your regular questions discussing customer experiences and sales exp. Manager talked more in detail of benefits and compensation and training if hired.
Interview Question – Describe a time failed to close a sale and why was it not closed? View Answer
Negotiation Details – Got a call from recruiter asking for consent for background check and offered a contingent offer of employment on drug/crime test. I mentioned bilingual experience and told me he would get in touch with recruiters from Spanish speaking areas and speak with them and have them call me. Received call back offered a higher wage and I accepted. Contingent offer pending on background check.
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Consultant at AT&T
Accepted Offer – Interviewed in Seattle, WA Aug 2012 – Reviewed Aug 22, 2012
Interview Details – The interview was casual but it's important to dress professionally. Many people have said they interview on the STAR method but I did not find that to be true.
Interview Question – If there was a younger co-worker who you didn't get along with what changes would you make to the workplace. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Work in HR or Recruiting?
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