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AT&T Retail Sales Consultant Interview Questions & Reviews

Updated Jul 14, 2014
All Interviews Received Offers

Getting an Interview  

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Interview Experience  

73%
17%
9%

Interview Difficulty  

Average Difficulty
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2 people found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Retail Sales Consultant Interview

Retail Sales Consultant
Houston, TX

I applied online and the process took 4+ weeks - interviewed at AT&T in March 2011.

Interview Details – You will first be required to take a test to make sure that you have the ability to work there. Then your results will be sent to a hiring manager where you will be called for a phone interview. If the hiring manager approves you will be asked for a in person interview that asks the general interview questions (what are your goals, when was a time that you were faced with a difficult decision and how did you overcome that obstacle, what motivates you, if you saw an employee stealing what would you do even if that person was your good friend, etc.) after that you will be asked to shadow in a local store most likely on the same day. After that you will go through one final interview with the store manager that you shadowed in the manager and hiring manager will discuss how you performed and make a division within a few days.

Interview Question – You are applying to work for a communications company; on a scale of 1-10 how much do you know about how a call/text/data makes it to your phone?   View Answer

Negotiation Details – Terms were non-negotiable


1 person found this helpful

No Offer

Neutral Experience

Average Interview

Retail Sales Consultant Interview

Retail Sales Consultant
Phila, PA

I applied online and the process took 5+ weeks - interviewed at AT&T in June 2014.

Interview Details – I applied online on June 9th and immediately got a message to take the qualification tests. After about a week, I got an email saying to call into a number in order to make an appointment for an interview. I called the number and spoke with an HR manager that asked me a number of qualifying questions and then set me up with an interview with another HR manager in my area. This 2nd interview was on June 20th, and went really well, however I had not heard anything from them for about 2 weeks after. I had even sent in a Thank You letter to both managers that I had spoken to. After 2 weeks, I got a call from a store and went in to interview with her and the assistant manager. This was an awesome interview and job preview. After my session was completed, I was told that I had to have yet another interview with the area manager the following week. During this interview, I was a bit intimidated by this guy because I was asked to sell him something. Okay, simple (ya think)? I remembered that when I was meeting with the store manager and assistant, I was told that there were 5 selling points for every transaction. So, I asked him a number of questions and directly related his sale to products that were offered and exactly what he had been looking for during that purchase. I QUALIFIED HIM. I couldn't read him even though I was nailing it. This made it even more intimidating because he seemed so unimpressed, but polite. He said that he had a number of interviews lined up for that day and that I would get a call that week with a decision... needless to say, I am still waiting to hear back from them and it has been a week. I don't know what to expect anymore at this point. You would think that I was interviewing for an IT position within the CIA or National Defense Department (4 INTERVIEWS, JEEZ!)

Interview Question – If I were to walk in as a customer, what would you sell me?   View Answer


7 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Retail Sales Consultant Interview

Retail Sales Consultant

I applied in-person and interviewed at AT&T.

Interview Details – I interviewed people for retail sale consultant positions through open call hiring fair type of events. We would bring people in and interview them on behalf of the company. We made the decision of who we would hire and who we wouldn't. If a person wore a tie and didn't cuss in the job interview, they were better than 1/3 of the interviewees. (If you are submitting a resume online you will almost certainly have to have some sort of sales job on the application.) We were looking for people who had sales experience, great personality, good attitude and a willingness to work late and weekends. If people weren't interested in working retail hours, there's no point in them showing up. Once someone has reached some seniority, they have some flexibility in schedule. Everyone was essentially asked the same set of questions. They are asked to tell us about a time they overcame an objection or how they dealt with conflict. Interviewers select from a long list of possible questions. Be confident and have a good time.

Interview Question – Tell me about a time you made a mistake and how you would do it differently.   Answer Question


3 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Retail Sales Consultant Interview

Retail Sales Consultant

I applied online and the process took 3 weeks - interviewed at AT&T in June 2014.

Interview Details – Applied on the May 28th

Phone interview on June 9th

1 on 1 interview with HR on June 10th

Interview w/ Store Manager & ASM on June 10th ( same day )

 AT THIS POINT, I WOULD SAY ITS SAFE TO SAY YOU'RE GOING TO BE OFFERED THE JOB. --- HR does not call on weekends, so don't expect anything. ---- June 19th- was told that I was selected for the position. Was Offered the position June 20th explained pay rate, drug test, background check was offered $14.95+ commission I start training either July 10th or August 4th depending on when background comes back

Interview Question – Name a time you had to break company policy to complete a task   Answer Question

Negotiation Details – No negotiation $14.95 an hour was more than what I asked for.


1 person found this helpful

Declined Offer

Neutral Experience

Easy Interview

Retail Sales Consultant Interview

Retail Sales Consultant
Tampa, FL

I applied online and the process took 3 months - interviewed at AT&T in June 2014.

Interview Details – Hiring process is easy, but time consuming.
• Applied on AT&T's website, completed personality test.
• Phone interview by an AT&T hiring contractor.
• In person interview with a centralized hiring manager.
• In person interview with a store manager.
• Background check, drug test.

The background check company HireRight contacts everyone with a "request for information to assist with background check". Basically, each person needs to scan and send copies of their last W2.

Interview Question – No difficult questions. All standard interview questions.   Answer Question

Reason for Declining – I received a similar pay offer on a fixed M-F 8-5 shift.


Accepted Offer

Positive Experience

Easy Interview

Retail Sales Consultant Interview

Retail Sales Consultant
Union City, CA

I applied in-person and the process took 2 weeks - interviewed at AT&T in September 2010.

Interview Details – Phone Interview then face to face with Area Manager. nothing else to add. it was easy and fair. 30 words is too long of a process. It should be shorter.

Interview Question – How to stay motivated. How to exceed goals.   Answer Question

Negotiation Details – none. union pay.


1 person found this helpful

Declined Offer

Positive Experience

Easy Interview

Retail Sales Consultant Interview

Retail Sales Consultant
Colorado Springs, CO

I applied online and the process took 5 days - interviewed at AT&T in June 2014.

Interview Details – I applied online less than a week ago and got an email yesterday from the hiring manager, saying he wanted to do a phone interview. I literally just graduated from high school a month ago and am looking for a full-time job. He said that this is a very demanding job, it's very competitive, but the benefits seem great. He was very forthcoming about everything expected of a new-hire, which I was impressed with. Most employers try to just sell you on the job, but he made it clear that it's not for everyone, and I honestly don't think it's for me. He did mention that you need a month's worth of training, but you will be paid salary plus full commission during that time. The starting pay here, in Colorado Springs, is typically $13/hr and then if you meet or exceed sales goals, he said you can make up to $50,000 a year. I don't know how accurate that is, but that's what I was told. The interview lasted about thirty minutes. He just went over what is required and expected, told me how demanding the job is, and asked me some questions about myself. Mainly, he wanted to know what my sales and customer service background is, which is limited seeing as I'm right out of high school. He also wanted to know what I thought my future with the company would be. As long as you're personable, it's a pretty easy and straightforward interview. Nothing too hard. It was actually the easiest interview I've ever had.

Interview Question – What makes you stand out among your peers when it comes to sales?   View Answer

Reason for Declining – The money is really good, but I don't think the job is a good fit for me. I love customers, and I love interacting with people, but it seems like the biggest thing with this company is the numbers, and that's just not for me. It seems like a great job for someone really competitive, who is willing to give up a lot of their personal time, and sacrifice for the company. It's also a union job, so I would have to pay monthly union dues. I'm not against unions, but I don't really want to be a part of one personally. I'm not ready to give up my life for a company that I'm not even sure I'll love working for. That's why I declined.


No Offer

Neutral Experience

Retail Sales Consultant Interview

Retail Sales Consultant

I applied online and the process took 2 weeks - interviewed at AT&T.

Interview Details – There was about 3 interviews, phone, 1 on 1, and in-store. Phone interview ask you the basics things like your job experience. Second interview goes in depth and asks about experience from previous jobs. Third interview ask you about your skill set and what you would bring to the team if you are hired.

Interview Question – What are you're weaknesses and how did you over come them?   Answer Question


No Offer

Neutral Experience

Retail Sales Consultant Interview

Retail Sales Consultant

I applied online and interviewed at AT&T.

Interview Details – Got a chance to attend an interview. Went to the location, there were 3 managers interviewing 3 people at the same time. Questions are typical past job experiences and what you can bring to the table. They are very specific so make sure you think of the things you can highlight about your past jobs before going to the interview. Not hard at all.

Interview Question – Nothing really. They will ask you what is the hardest situation you've been in while working for your past employer.   View Answer


No Offer

Neutral Experience

Very Difficult Interview

Retail Sales Consultant Interview

Retail Sales Consultant
San Antonio, TX

I applied online - interviewed at AT&T in June 2014.

Interview Details – Applied on may 12th.. Got a still in the running email June 17th. Got a call June 18th which was sort of a phone interview and during the call inset up the 1:1 date which was June 26th. There were about eight of us.. We all were interviewed in the same room by different store managers at the same time. It was interesting. I'm now waiting to hear back.

Interview Questions

  • Name A time where you had to deal with a difficult customer .   Answer Question
  • Think of a technology device that you have, and explain why you chose it.   View Answer

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