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AT&T Retail Sales Representative Interview Questions

Updated Oct 10, 2014
Updated Oct 10, 2014
53 Interview Reviews

Interview Experience

Interview Experience

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Retail Sales Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 2+ weeksinterviewed at AT&T.

Interview Details

Applied online, received a call to set up a phone interview with the hr manager in about a week, had the phone interview about 3 days later. This was followed by a call about five days later to set up an interview with the area manager which I had the following day. He asked me if I had a store preference and said he'd talk to the hr manager about where they wanted to put me. Got a call two days later with an offer.

Interview Questions
  • Do you feel more comfortable working in a commission based workplace?   Answer Question
  • How do you react when someone who doesn't understand new technology needs assistance?   Answer Question
  • Give an example of the most rememberable belligerent you dealt with, how did you handle it? How did it make you feel?   Answer Question
Negotiation Details
No negotiations, got the offer and took it.
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for AT&T

  1.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    first you go thru the online process and take an aptitude test. Once you pass it you will get a phone interview. After that you will be contacted by email by the regional hiring manager. She/He will schedule an interview on the store that is closest to the location you applied for.

    Interview Questions
    • The question about irate customers. What will you do with one?   View Answer
    No Offer
  2.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Kansas City, MO
    Anonymous Interview Candidate in Kansas City, MO
    Application Details

    I applied online. The process took 2+ monthsinterviewed at AT&T in September 2014.

    Interview Details

    Took a long time to get back call for interview. Now I am waiting for a call for 2nd interview which they said could take a few weeks. Initially, I had to call to find out what the hold up was about. Anyhow, I'm needing a job bad now but have it continue to wait.

    Interview Questions
    • How did I handle a difficult situation with a customer and what was the turn out?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  3.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Interview was a cyber interview. Recorded questions and timed 2-3 minute responses. The questions were standard questions such as Reasons for joining the At&t company, your values, your strengths, your weaknesses. I was concerned with the audio and when the hiring manager would receive my replies if i recorded my responses properly but upon my phone call shortly after, everything was done properly.

    Interview Questions
    • Knowledge of retail or if one had has retail experience before   Answer Question
    Reasons for Declining

    still a full time student and they wanted to employ right away. they mentioned contacting me later again but when they did it was to let me know i was no longer a candidate

    Declined Offer
    Neutral Experience
    Average Interview
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  5.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    I applied online. The process took 3+ monthsinterviewed at AT&T.

    Interview Details

    Lengthy hiring process. Took three months to get hired. Phone interview, in person interview, drug screen, background, credit and employment check. general interview questions...make sure you tell them "you like to help people."

    Interview Questions
    Negotiation Details
    None, there is not budging on the hourly wage unless you are bi lingual.
    Accepted Offer
    Neutral Experience
    Average Interview
  6.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral – interviewed at AT&T.

    Interview Details

    It's change so much since I've started, but you basically train for about three weeks, while some of that time is in the store you're hired, the other in a trainning location.

    Interview Questions
    • Mostly role-playing. Make sure you're confident in sales   Answer Question
    Negotiation Details
    No negotiation. Pretty set in stone of what they offer you hourly due to union.
    Accepted Offer
  7.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Quick if qualified and non responsive if not qualified

    Interview Questions
    • typical interview questions with some situational questions   Answer Question
    Accepted Offer
  8.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Memphis, TN
    Anonymous Interview Candidate in Memphis, TN
    Application Details

    I applied online – interviewed at AT&T in September 2013.

    Interview Details

    Just completed the first interview for a retail sales rep with the AT&T hiring manager. I enjoyed the thoroughness of the questions and the in-depth explanation of AT&T's expectations. The interview lasted an hour or so. My interviewer was extremely courteous and very well-informed about any questions I asked.

    Interview Questions
    • Most difficult question- when was the last time you received negative feedback? how did you respond?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  9.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The current interview process involves meeting with a member of the HR team. They are looking for sales and customer service experience. Lots of "give me an example of a time when..." They primarily recruit from retail companies that have cellular or electronic sales. Think about challenging sales and customer services situations that you have had and how you overcame them.

    Interview Questions
    • The classic what are your three greatest weaknesses. Honestly don't get hung up on oddball questions the good recruiters keep to practical questions. If you flunk always reapply. They always need good sales people.   Answer Question
    Accepted Offer
  10.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at AT&T.

    Interview Details

    After the online application and assessment there was a phone interview which I don't like to begin with, so this may be a little bias but a lot of the questions asked were what you would expect but some were very vague and you can interrupt the question in a few different ways which makes it more difficult to know what there looking for and with phone interviews its hard to get your point across but overall it was pretty close to what I expected.

    Interview Questions
    • Most difficult customer to deal with during a sales call.   Answer Question
    No Offer
    Negative Experience
    Average Interview

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