AT&T Wireless Retail Sales Associate Interview Questions & Reviews

Interviewed Jun 2010 (took 2 weeks)

I started by filling out the application online. Then got an e-mail to complete the 50 question personality/character online test. About 2-3 week later I got a call from the recruiter to complete the phone interview. During the phone interview, I was asked two questions - 1) when was a time that you were able to solve a problem with a customer? 2) What techniques do you use to make a customer comfortable during a sale? For the first question, they basically want to hear that "there is a solution to every problem, especially when dealing with customers"--customer is always right! Then the recruiter said that he would forward my application to the local store manager, who would set up a one on one face to face interview. The store manager asks you a lot of questions. Basically they want to hear that you are looking for a career rather then a job. So tell them CAREER! They also want to know what are your strong points. You got to sell yourself, especially since you are applying for a sales job. Then after the interview was over, I got a call from the original recruiter about one and half weeks later; he told me that I got the job contingent on passing the drug screen and background check. Going through the background check and drug screen took about two to three weeks. Once that was completed, I started the one month training course.