AT&T Wireless Retail Sales Consultant Interview Questions & Reviews
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Updated Dec 5, 2011 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 29 ratings 
“Average” Interview
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Interview Experience [?] Based on 29 ratings
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| 1–10 of 29 AT&T Wireless Interviews | Sort by |
Retail Sales Consultant at AT&T Wireless
Posted Dec 5, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2011 in Greenville, SC (took 2 days)
I acquired the job from a Monster posting I saw online. After signing up for an account in their career website and filling out a long 20 minute questionnaire I was done with the applying online. After 3 days I got a call from a hiring manager to see if I was interested in the job, and had an interviewed scheduled the next day. I arrived at their corporate office and was interviewed by a hiring manager. The interview was fairly short and it focused on the themes of customer service and previous experience. The following day I got an email that said that I had moved on to the next stage of the hiring process. I had to go meet the manager of the store I was applying to. After meeting her and answering a few questions she told me I had the job.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Consultant at AT&T Wireless
Posted Nov 19, 2011
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Aug 2009 in San Antonio, TX (took 1 week)
Managers with ATT go to hiring / interviewing classes to ask certain questions. its eventually all put on paper and eliminates a personal interview. they select what questions to ask and mark the answer. it is more of a legal protection than an information gathering tool
Interview Questions
Negotiation Details
i was offered a good # and took it. if you are a female, Hispanic or other non-white, in a regular to white market, AND you have a degree, NEGOTIATE NEGOTIATE NEGOTIATE. its all about looking good to them legally.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Consultant at AT&T Wireless
Posted Sep 15, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 (took 2 weeks)
Initial interview with hiring manager, fairly thorough, second interview is a realistic job training and interview with a particular store manager. You follow someone of the same job title as which you are applying and observe a transaction. Fairly simple as well. Interviewers showed professionalism and excellent communication skills. Replied promptly to all queries etc etc.
Interview Questions
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Consultant at AT&T Wireless
Posted Aug 17, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2009 in Chicago, IL (took 6 weeks)
Interviewed for position with recruiter. Was scheduled for hiring manager then was offered job.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Consultant at AT&T Wireless
Posted Jul 29, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jul 2011 in Indianapolis, IN (took 2 months)
I interviewed with AT&T for a Retail Sales Consultant position in one of their stores.
The interview process for AT&T is quite lengthy and extremely slow, so if you need a job right away, look elsewhere. I initially applied online using their Taleo database. Afterward, there was a series of assessments to complete, apparently to gauge one's personality and trustworthiness. About two weeks after I submitted my application, a recruiter contacted me to conduct a phone interview for further screening.
Six weeks after the phone interview, I was contacted to set up an in-person interview at the regional headquarters with the hiring manager. The hiring manager asked typical behavorial "Tell me a time when..." questions. This interview lasted about an hour.
Two weeks after the in-person interview, I was interviewed a second time at the store by the store manager, who happened to be hiring for a different store than the one I was actually interviewing at. This interview was more informational in nature and detailed the company's policies and procedures. I was then given a tour of the store and encouraged to ask questions.
I haven't received a response yet, but I assume that I wasn't selected.
Overall, a good experience, but their process is confusing and disorganized. You'll apply for a position at Store A, only be told on interview day that the position is actually at Store B because Store A already selected someone, and then when you come in for your second interview, you'll be told to report to Store C instead of Store B. Furthermore, there could be better communication between the recruiters and the candidates. At one point, I went weeks without hearing anything at all. Some people aren't willing to put their lives on hold just to work at a particular company, especially for an entry-level retail position. Also, I frequently found that the status of my application wasn't always up to date on Taleo.
If you make it this far in the process, good luck. Some suggestions: be sure to have a good resume prepared (they do look at them), ask lots of questions, and arrive to your interviews 15 minutes early.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test and a Personality Test.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Retail Sales Consultant at AT&T Wireless
Posted May 31, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 in Houston, TX (took 4 weeks)
Long process that took longer than I thlought. It was worth it when I was able to neg. my hrly pay. I had a great expirience with AT&T and looking forward to my career.
Interview Questions
Negotiation Details
Yes, it will take a person who is excited and is not easy, but I got a higher rate than first offered.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Consultant at AT&T Wireless
Posted May 9, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 in Farmington Hills, MI (took 2 weeks)
I applied for the retail sales consultant position on a thursday and received a phone interview that next tuesday where they went over the basics of the job. They as me a few general questions (What would you do if) and then set up an interview with a hiring manager that next Tuesday. During the second interview she asked me questions about my previous experience and how that would translate into this new job. It was a very easy and short (15-20 min) interview. For the third interview (which was that same Friday) I was sent to the store "i could" be working at and had a very informal talk with the manager and the assistant manager. They talked about training and about store hours and such. They were very nice and and it seemed like I had the job in the bag. After that I didn't here anything until the next Wednesday saying that I had the job.
Interview Questions
Negotiation Details
There was not a negotiation phase. They pay is based on your experience in the industry and if you have a college degree relevant to the field. But there offer was good for the position!
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Consultant at AT&T Wireless
Posted Apr 19, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2010 (took 4+ weeks)
Applied online to multiple positions and was called by a hiring manager to ask about my skills and what interested me in the job. I was set up with with an interview in the store where I met with an assistant manager and the store manager. Called later in the day to schedule another interview the following day with the store manager and regional manager. Waited a couple weeks and they called to say I received the position.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Consultant at AT&T Wireless
Posted Mar 4, 2011 — 0 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Mar 2011 (took 4+ weeks)
I had a 10 minute phone interview with a HR manager who then set up an interview with the hiring manager at the store.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Consultant at AT&T Wireless
Posted Feb 10, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jul 2009 in Milpitas, CA (took a day)
Someone from HR calls you then they set up a time for an interview. I interviewed with the store manager, assistant manager, and area manager who just so happened to be in the store that day. Lots of behavioral questions, questions about work life balance, meetings quotas.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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