Glassdoor is your free inside look at AT&T Wireless Retail Sales Representative interview questions and advice. All 17 interview reviews posted anonymously by AT&T Wireless employees and interview candidates.
Accepted Offer – Interviewed in Apr 2013 – Reviewed May 3, 2013
Interview Details –
Being interested in the Telecom industry At&t was a perfect choice. i first applied to several locations through their website under careers. finally about a month and a half later i received and email response from their HR dept. asking if i was still interested in the position i responded and said yes. Figuring i would receive and email or call with an appointment for an interview in the next few days, well i did not receive one until 2 weeks later only after i emailed again saying i was still interested if the position was still available.
finally i got an interview and eventually got the job.
Interview Question – Tell me about a time when your work was criticized and how did you respond? Answer Question
Accepted Offer – Interviewed in Georgia Southern, GA May 2012 – Reviewed Mar 4, 2013
Interview Details – I had 1 interview with a recruiter and another interview with the store manager
Interview Question – Are you the top preformer in your current position and if not why? Answer Question
Accepted Offer – Interviewed in Riverhead, NY Feb 2013 – Reviewed Mar 2, 2013
Interview Details –
Background information: this is a premium retail att Company. im 20, been working since i was 16, I have 2 years in phone experience. and 5 years overall of retail experience
I got an email from an HR Rep a month ago- we started emailing each other regarding my interest. Then she asked me for a phone interview, she asked me about my experience, places ive worked at, asked me about the competition of the company and how i would approach certain scenarios, which i did great on, she was very nice. that interview was followed by an actual interview 2 weeks later.
that interview was great, i had to travel a far distance to get to the interview but it was great. she me asked about my experience, my schedule, what i do outside of work and college, it was a great interview, she, or the company, was very flexible with my schedule as this is my last semester of college. she even said that the company was growing very fast and that there are management opportunities if i excel. the interview was very promising, the commission charts were incredible for att as ive done research before on this position.
i just called the HR rep yesterday to get the good news was in that i was locked in for the job, and that at that moment she was requesting a background check, and setting me up for a 2 day training with either the DM or another manager near me. in this conversation earlier she asked me the priority level of this position, i said it was very high, i want to do something i love and it was great importance, and something i wanted to take very seriously. she was thrilled to here that, after the background check goes through ill be in training within the week, next week probably and ill be on my way.
Hope this helps :)
Interview Question – the most difficult questions she asked was probably during the face to face interview, there really was nothing i wasnt prepared to answer, but some questions through me off that i cant really remember, all in all and just spoke what i felt and i did great, wasnt nervous, didnt feel like an interview for me because ive been to many interviews before Answer Question
Negotiation Details – there wasn't much negotiation, after looking at the salary, and the commission chart, and informing me that it was a high volume store, i was more then impressed, for a full time position it was perfect.
Accepted Offer – Interviewed in Las Vegas, NV Jan 2011 – Reviewed Sep 7, 2012
Interview Details – The hiring and interview process was somewhat lengthy. After you apply online a recruiter calls you and has a few questions. Once you speak to the recruiter, they decide on whether you move forward. Then you interview with the manager and once you speak with the manager. He/she will ask you to come in for an interview. They use STAR (situation, task, action, response) to test your past experience. Then you get an offer from the recruiter and go through the onboarding process.
Interview Question – Just being able to use and stay on the STAR process. Answer Question
No Offer – Interviewed in Fayetteville, GA Mar 2012 – Reviewed Mar 26, 2012
Interview Details – I had a face to face interview with the hiring manager for an hour and half. Then interviewed with store manager for about an hour. Just knew I nailed both interviews. It wasn't confirmed that I had the job, I was told that I would be contacted within 3 weeks or so. Training was to began a month from the date I had my interview. After no contact or corrspondence from At&t. I called the hiring manager to find out that the position is no longer going to be filled. I was a little upset, because they didn't communicate that too me at all, not through email or phone call. I think they adleast should have sent an email if you are considered a candidate, but not selected. That would be more professional and give the candidates an heads up.
Accepted Offer – Interviewed in San Francisco, CA Mar 2010 – Reviewed Feb 6, 2012
Interview Details – applied online and alsoo went in the store to see the manager. give her a copy of resume. got the phone call from interviewer a week later. after interview, receive a phone call for drug test and the notice for 2-weeks training.
Interview Question – what's yor weakness? View Answer
No Offer – Interviewed in Fort Smith, AR May 2011 – Reviewed Dec 13, 2011
Interview Details – i applied online and recieved a call about 3 or 4 days later from HR asking me questions. I cannot remember then exactly but basically she was asking pre interview questions and making sure I knew what the job was about, the pay. A few days later I recieved a call to set up a 1:1 interview. The 1:1 interview was with a guy over all of the AT&T stores across the area. He was nice and easy to talk to. He asked questions specifically about past experiences such as "how did you deal with an irate person in your past jobs" and "what is your biggest weakness." The interview lasted at least an hour and I thought that I did well at the time. A few days later I recieved a call, I missed the call but I recognized the number from before so I called it back. It was the guy who interviewed me and he told me he would normally dock points for not having voicemail set up but he would let it slide, which was nice of him but I had just got a new phone and forgot to set it up, so make sure your voicemail is set up. The second 1:1 interview was with the store manager. She too was nice and easy to talk to. She asked some of the same questions, but none of the hard, tricky ones such as "what is your biggest weakness." The interview lasted only about 20 minutes. She sounded confident that she wanted me to work there and was talking as if I was already hired. To my surprise I recieved an email stating they "found someone more qualified for the position." I have worked at an AT&T retail store for 2 years, but I just wanted a job at corporate.
Interview Questions
Declined Offer – Interviewed in Philadelphia, PA Apr 2011 – Reviewed Oct 14, 2011
Interview Details – I applied online, they emailed me 3 months later. i went in for an interview, they asked questions and then told me they would let me know within a week if i was chosen or not. they called me a week later and offered a job. i declined
Interview Question – what would you do to think outside the box? Answer Question
Reason for Declining – accepted another job offer
No Offer – Interviewed in Los Angeles, CA Jun 2011 – Reviewed Sep 15, 2011
Interview Details –
The first call -- I received a phone call at a very early morning hour from an unrecognized number -- with no warning. I may have been rude, because I presumed this to be a poorly timed sales call. The phone connection (this is AT&T) was broken and garbled at times. The phone rep suggested that, since I applied online, I may have received a follow-up email requiring an inline signature. The Rep suggested I find the email a.s.a.p. and respond, so that I may be considered for any position. I eventually received the email and did as asked.
The second call -- I received a second call in the middle of the day, and the Phone Rep was pleasant and considerate that I needed to find a quiet place to talk. I was asked a series of questions about my experience and understanding of the terms of employment. This is went very well. Then, when I was asked if I had any questions, I replied, "No." When I began to ask if/when I might hear from AT&T again, the line went dead. The number was unlisted, so I could not call back to continue. Everything appeared to go well, but I never heard back from the HR department -- and the whole process seemed very impersonal and cold.
Interview Question – Describe experience that would qualify me for a sales position. View Answer
No Offer – Interviewed in Austin, TX May 2011 – Reviewed Jun 18, 2011
Interview Details – The online assessment takes some time. It is lengthy but easy. The phone interview was short, about 12 minutes. Not very in depth, mainly dealing with how a person handles sales and customer service situations, none of which are very difficult. The interviewer did not appear to be ideally suited to conducrt the interview, as they did not appear to know basic concepts of sales and customer service. Most of the time was spent in repeating concepts or explaining them.
Interview Question – Having interviewed extensively over the phone and in person. There were not any difficult or unexpected questions. View Answer
Why AT&T? For your next step, think AT&T, the world's largest communications company. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined… — Full Overview
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