AT&T Wireless Retail Sales Representative Interview Questions & Reviews
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Updated Feb 6, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 10 ratings 
“Easy” Interview
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Interview Experience [?] Based on 10 ratings
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| 1–10 of 10 AT&T Wireless Interviews | Sort by |
Retail Sales Representative at AT&T Wireless
Posted Feb 6, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2010 in San Francisco, CA (took 1 week)
applied online and alsoo went in the store to see the manager. give her a copy of resume. got the phone call from interviewer a week later. after interview, receive a phone call for drug test and the notice for 2-weeks training.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at AT&T Wireless
Posted Dec 13, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed May 2011 in Fort Smith, AR (took 2 weeks)
i applied online and recieved a call about 3 or 4 days later from HR asking me questions. I cannot remember then exactly but basically she was asking pre interview questions and making sure I knew what the job was about, the pay. A few days later I recieved a call to set up a 1:1 interview. The 1:1 interview was with a guy over all of the AT&T stores across the area. He was nice and easy to talk to. He asked questions specifically about past experiences such as "how did you deal with an irate person in your past jobs" and "what is your biggest weakness." The interview lasted at least an hour and I thought that I did well at the time. A few days later I recieved a call, I missed the call but I recognized the number from before so I called it back. It was the guy who interviewed me and he told me he would normally dock points for not having voicemail set up but he would let it slide, which was nice of him but I had just got a new phone and forgot to set it up, so make sure your voicemail is set up. The second 1:1 interview was with the store manager. She too was nice and easy to talk to. She asked some of the same questions, but none of the hard, tricky ones such as "what is your biggest weakness." The interview lasted only about 20 minutes. She sounded confident that she wanted me to work there and was talking as if I was already hired. To my surprise I recieved an email stating they "found someone more qualified for the position." I have worked at an AT&T retail store for 2 years, but I just wanted a job at corporate.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at AT&T Wireless
Posted Oct 14, 2011
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Apr 2011 in Philadelphia, PA (took 3 months)
I applied online, they emailed me 3 months later. i went in for an interview, they asked questions and then told me they would let me know within a week if i was chosen or not. they called me a week later and offered a job. i declined
Interview Questions
Reason for Declining
accepted another job offer
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at AT&T Wireless
Posted Sep 15, 2011
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jun 2011 in Los Angeles, CA (took 3 weeks)
The first call -- I received a phone call at a very early morning hour from an unrecognized number -- with no warning. I may have been rude, because I presumed this to be a poorly timed sales call. The phone connection (this is AT&T) was broken and garbled at times. The phone rep suggested that, since I applied online, I may have received a follow-up email requiring an inline signature. The Rep suggested I find the email a.s.a.p. and respond, so that I may be considered for any position. I eventually received the email and did as asked.
The second call -- I received a second call in the middle of the day, and the Phone Rep was pleasant and considerate that I needed to find a quiet place to talk. I was asked a series of questions about my experience and understanding of the terms of employment. This is went very well. Then, when I was asked if I had any questions, I replied, "No." When I began to ask if/when I might hear from AT&T again, the line went dead. The number was unlisted, so I could not call back to continue. Everything appeared to go well, but I never heard back from the HR department -- and the whole process seemed very impersonal and cold.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at AT&T Wireless
Posted Jun 18, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed May 2011 in Austin, TX (took a day)
The online assessment takes some time. It is lengthy but easy. The phone interview was short, about 12 minutes. Not very in depth, mainly dealing with how a person handles sales and customer service situations, none of which are very difficult. The interviewer did not appear to be ideally suited to conducrt the interview, as they did not appear to know basic concepts of sales and customer service. Most of the time was spent in repeating concepts or explaining them.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at AT&T Wireless
Posted Aug 5, 2010
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2008 in Mandeville, LA (took a day)
This company is very focused on the STAR interview question and answer process. Practice thinking of tough situations and how you handled them. The internet is very helpful.
Interview Questions
Negotiation Details
Non negotiable
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at AT&T Wireless
Posted Mar 10, 2010
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Mar 2010 (took 1+ week)
Fist contact was from a very rude HR Representative via telephone. Second interview a week later with store manager who was very insightful and friendly. Third interview was with district manager who was equally pleasant. A somewhat lengthy online application process.
Interview Questions
Reason for Declining
poor starting pay
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at AT&T Wireless
Posted Jan 3, 2010
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2008 (took 4+ weeks)
I pursued the managers at various AT&T stores as well as applied online and followed up directly with HR recruiters. I was persistent with a number of stores in my area, until I was interevied multiple times. Showing initative and a desire to work for them, at ATT, was what closed the sale, my being hired.
Interview Questions
Negotiation Details
starting pay based on no experience
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at AT&T Wireless
Posted Aug 20, 2009
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2009 in Las Vegas, NV (took 3 weeks)
It takes a long time to get an interview with their online process, but once attained it's easy. You tell them about your experience, job history, answer some basic sales tactics questions, and sell the manager an item off his/her desk. If you know how to sell, dress professionally and are confident this is a breeze. I liked the environment of the store, it was easy going with nice people and cool...very important in the Las Vegas heat!
Interview Questions
Negotiation Details
I didn't really have to negotiate since I had experience in wireless sales they started me out at their highest hourly rate.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at AT&T Wireless
Posted Jun 10, 2009
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2007 (took 5 days)
The itnerview process went very quickly. My first interview lasted about ten minutes. The second interview lasted about 1.5 hours and at the end the interviewing manager told me that I would be hired. The questions were relatively simple and it is just important that you appear to be interested in wireless sales. Also make sure you present yourself formally. For men wear a shirt and tie at the least. Although this will not be your work uniform look like you want the job. As long as you dont come off as disrespectful or stupid you should have no issues.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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