ATB Financial

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ATB Financial Customer Service Representative Interview Questions

Updated Aug 17, 2014
Updated Aug 17, 2014
9 Interview Reviews

Interview Experience

Interview Experience

83%
16%
0%

Getting an Interview

Getting an Interview

41%
41%
16%

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy

9 Candidate Interview Reviews Back to all interviews

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 1+ week - interviewed at ATB Financial.

Interview Details

I applied online. I was called a couple days later and had an interview setup for the next day after being called. The interview process was fairly straightforward. They tell you a little about ATB and their work culture, then the proceed to ask you questions, and at the end you ask them questions.

Interview Questions
  • The most difficult question for me was "How would you sell X product to a customer".   Answer Question
Negotiation Details
There was no negotiation. They offered me the position and I accepted and they told me what my starting wage would be.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for ATB Financial

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied in-person - interviewed at ATB Financial.

    Interview Details

    Easy process, interview is mostly about past experience, references & sales & banking backgrounds. Interviewers were very polite & good listners. most of the questions asked was concentrated toward customer service, sales & past experience. Some organisational behavioral questions were also asked.

    Interview Questions
    • nothing out of ordinary for type of job that I applied   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Services Representative Interview

    Anonymous Interview Candidate  in  Edmonton, AB (Canada)
    Anonymous Interview Candidate in Edmonton, AB (Canada)
    Application Details

    I applied through an employee referral - interviewed at ATB Financial in April 2013.

    Interview Details

    Interview was simple but long, had one intial phone call, one interview and than a phone call to offer a position. Met with branch manager and Senior csr

    Interview Questions
    • The idea of suggesting products that would increase ability for customers to get into debt.   View Answer
    Negotiation Details
    straigt forward, union job so not much negotiating
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1 week - interviewed at ATB Financial.

    Interview Details

    She asked me a question which I did really bad: I like your hair pin, can you sell me that? After I answered this question, she asked me some random things. then let me go....a week later, they called me and told me I wasnt get hired.

    No Offer
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    In Person

    Interview Questions
    Negotiation Details
    No Negotiating
    Accepted Offer
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I applied online and was phoned within three days. I did not have a phone interview, other than the question of "Why did you state 'temporary part time' on the application?' The interview was scheduled for a week from the call. It was a scenario/character interview. Nothing to difficult, mostly, "What would you do if..." I am waiting to hear back.

    Interview Questions
    • Give us an advertisement style sales pitch as to why you are the best candidate for this pisition.   View Answer
    No Offer
  7. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    The process took a day - interviewed at ATB Financial in May 2011.

    Interview Details

    1st there was an Online application process, including a self assessment
    2nd there was a pop phone interview
    3rd there was a 2:1 in person interview at the branch, the interview consisted of behavioural type questions including plenty of questions that wanted you to think of a conflicting situation (with a co worker, supervisor and a customer) and recall what the solution was and how you came about it.
    4th if you passed the personal interview they would then do a criminal record check and a credit check

    Interview Questions
    • Describe a life goal that you have set out for yourself and explain how you achieved it.   Answer Question
    • Explain a situation in which you were put into a hard position with your boss, colleague or customer. And how did you go about solving the problem?   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied through an employee referral. The process took 3 weeks - interviewed at ATB Financial in January 2011.

    Interview Details

    The interview process is not too long. There will be a background check for security reason

    Interview Questions
    • Questions range from how you could identify opportunities for other departments of the bank to how can you work under pressure and manage yourself under pressure.   View Answer
    Negotiation Details
    Simple. You have the option to take it or decline
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Canmore, AB (Canada)
    Anonymous Interview Candidate in Canmore, AB (Canada)
    Application Details

    I applied in-person. The process took 2+ weeks - interviewed at ATB Financial in November 2009.

    Interview Details

    Very easy and casual. Interviewers made me feel very comfortable.

    Interview Questions
    Negotiation Details
    Easy.
    Accepted Offer
    Positive Experience
    Easy Interview

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