ATB Financial Customer Service Representative Interview Questions

Updated Mar 18, 2015
10 Interview Reviews

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Helpful (1)  

Customer Service Representative Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Average Interview
Accepted Offer
Positive Experience
Average Interview

Application

I applied online – interviewed at ATB Financial.

Interview

No phone interview, got a direct call from assistant branch manager to set up a face to face interview with me. The interview last about 40 mins long, and it is pretty much about general questions for sales postion.

Interview Questions

Other Interview Reviews for ATB Financial

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at ATB Financial.

    Interview

    I applied online. I was called a couple days later and had an interview setup for the next day after being called. The interview process was fairly straightforward. They tell you a little about ATB and their work culture, then the proceed to ask you questions, and at the end you ask them questions.

    Interview Questions

    • The most difficult question for me was "How would you sell X product to a customer".   Answer Question

    Negotiation

    There was no negotiation. They offered me the position and I accepted and they told me what my starting wage would be.

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person – interviewed at ATB Financial (Calgary, AB (Canada)).

    Interview

    Easy process, interview is mostly about past experience, references & sales & banking backgrounds. Interviewers were very polite & good listners. most of the questions asked was concentrated toward customer service, sales & past experience. Some organisational behavioral questions were also asked.

    Interview Questions

    • nothing out of ordinary for type of job that I applied   Answer Question
  3.  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Edmonton, AB (Canada)
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral – interviewed at ATB Financial (Edmonton, AB (Canada)) in April 2013.

    Interview

    Interview was simple but long, had one intial phone call, one interview and than a phone call to offer a position. Met with branch manager and Senior csr

    Interview Questions

    • The idea of suggesting products that would increase ability for customers to get into debt.   1 Answer

    Negotiation

    straigt forward, union job so not much negotiating

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  5.  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer
    No Offer

    Application

    I applied online. The process took a weekinterviewed at ATB Financial.

    Interview

    She asked me a question which I did really bad: I like your hair pin, can you sell me that? After I answered this question, she asked me some random things. then let me go....a week later, they called me and told me I wasnt get hired.

  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Accepted Offer

    Interview

    In Person

    Interview Questions

    Negotiation

    No Negotiating

  7.  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer
    No Offer

    Interview

    I applied online and was phoned within three days. I did not have a phone interview, other than the question of "Why did you state 'temporary part time' on the application?' The interview was scheduled for a week from the call. It was a scenario/character interview. Nothing to difficult, mostly, "What would you do if..." I am waiting to hear back.

    Interview Questions

    • Give us an advertisement style sales pitch as to why you are the best candidate for this pisition.   1 Answer
  8. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Calgary, AB (Canada)
    No Offer
    Neutral Experience
    Difficult Interview
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    The process took a dayinterviewed at ATB Financial (Calgary, AB (Canada)) in May 2011.

    Interview

    1st there was an Online application process, including a self assessment
    2nd there was a pop phone interview
    3rd there was a 2:1 in person interview at the branch, the interview consisted of behavioural type questions including plenty of questions that wanted you to think of a conflicting situation (with a co worker, supervisor and a customer) and recall what the solution was and how you came about it.
    4th if you passed the personal interview they would then do a criminal record check and a credit check

    Interview Questions

    • Describe a life goal that you have set out for yourself and explain how you achieved it.   Answer Question
    • Explain a situation in which you were put into a hard position with your boss, colleague or customer. And how did you go about solving the problem?   Answer Question
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 3 weeksinterviewed at ATB Financial (Calgary, AB (Canada)) in January 2011.

    Interview

    The interview process is not too long. There will be a background check for security reason

    Interview Questions

    • Questions range from how you could identify opportunities for other departments of the bank to how can you work under pressure and manage yourself under pressure.   1 Answer

    Negotiation

    Simple. You have the option to take it or decline

  10. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Canmore, AB (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2+ weeksinterviewed at ATB Financial (Canmore, AB (Canada)) in November 2009.

    Interview

    Very easy and casual. Interviewers made me feel very comfortable.

    Interview Questions

    Negotiation

    Easy.

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