Aaron's Customer Service Representative Interview Questions

Updated Aug 26, 2015
16 Interview Reviews

Interview Experience

Interview Experience

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Customer Service Representative Interview

Anonymous Employee in Jesup, GA
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2 days. I interviewed at Aaron's (Jesup, GA) in August 2015.

Interview

Very upbeat, fast process, very informing, great management team ! They ensured I was aware and comfortable with the expectations of my Job. Interview was at actual location of store .. Interviewed with GM then the RM

Interview Questions

  • Describe a time you delt with an irate customer ? What was the outcome ? How did I solve it ?   Answer Question
  • What do I know about the company and position applying for ?   Answer Question
  • Why did I choose this position ?   Answer Question

Other Interview Reviews for Aaron's

  1. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 days. I interviewed at Aaron's in July 2014.

    Interview

    Fill out application online and take assessment. Call to check status on application. Will meet with both Regional manager and Store manager. Then you will get sent to do a drug test and background check.

    Interview Questions

    Negotiation

    I would like to offer you this position

  2.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Very brief questions. They are judging you on how you treat people and can close a sale.

    Negotiation

    Awkward

  3.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied online. The process took a week. I interviewed at Aaron's.

    Interview

    very informal and laid back. multiple interviews followed by drug screening at an off site location

    Interview Questions

    Negotiation

    no negotiation

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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Pomona, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Aaron's (Pomona, CA) in March 2014.

    Interview

    The interview is in 2 parts. The first part is someone will contact you over the phone and do an over the phone interview, asking you questions about you and your past job history and then set you up for an in person interview. At the in person interview you will get interviewed by the General Manager and District Manager of the store. They will have you run down your past job history starting from current and working back, pointing out anything you feel will be necessary and important to consider you for the position. After that they'll ask you scenario questions. It can be a pretty quick interview, or a long interview, depending how much or how little you decide to share

    Interview Questions

    • It was mostly just standard scenario questions like what would you do if you had an irate customer, tell me a time in your past employment you had to overcome an obstacle. The one unique question that I had never heard asked before in any interview I've been in is if you were in charge of the company of your last employment, what would you do differently   Answer Question
  6.  

    Customer Service Representative Interview

    Anonymous Employee in Longmont, CO
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 6 days. I interviewed at Aaron's (Longmont, CO) in March 2014.

    Interview

    Paper application at the time. Filled it out and got an interview time. The interview revolved around clearly scripted questions about sales experience and customer interactions. I didn't have any, but I was offered the job anyways. It only took about 5-6 minutes, I accepted the offer and reported in to work in a week. When I reported, I was told that the position had been filled already, but that I could be a Delivery Driver instead at the same wage. Since I had already quit my other job, I accepted.

    Interview Questions

  7. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer

    Interview

    Very quick inteview but it covers all bases.

    Interview Questions

    • Other than sales what else is important to offer the customer other than customer service.   Answer Question
  8.  

    Customer Service Representative Interview

    Anonymous Employee in Chattanooga, TN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Aaron's (Chattanooga, TN) in December 2013.

    Interview

    I only went through one interview, and I was offered the position because of a crush that the manager had on me. He sat and carried on a conversation with me, not asking any interview questions in particular.

    Interview Questions

    • There weren't any difficult questions that were asked.   Answer Question

    Negotiation

    I was offered 9.00 a hour, full time. I accepted.

  9.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Aaron's in August 2013.

    Interview

    Hiring and interview process was easy.. Went in for a face to face interview with the manager, she asked a couple of questions and said she would talk with the HR and get back in touch with me.. A few days later I received an email from the HR wanting to schedule a phone interview with me, I went back to the store the following day and done the phone interview with the HR. I was hired then and there.

    Interview Questions

    • I didn't like the phone interview, she basically asked the same questions the manager asked the day before.   Answer Question

    Negotiation

    No Negotation, they offer you either accept or deny.

  10.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Aaron's in July 2013.

    Interview

    Usually it is a two step process. You are suppose to interview with the general manager and the regional manager. I only interviewed with the general manager and he offered me a job on the spot. He said he made the offer on the spot because of my education and work experience.

    Interview Questions

    • Standard questions tell me about your self, example of when you had to deal with a difficult customer, what are your goals, what does teamwork mean, can you lift 50 pounds.   Answer Question

    Negotiation

    Told me he could start me at 8.75 I asked for 9.25 and he agreed

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