Interview Question

Interview

Abusive customers. If they get in your face and scream at

  you. How do you handle this?
Answer

Interview Answer

1 Answer

1

Show empathy, agree with the situation, write down their grievances, offer another cup or coffee or water, go to management and explain the situation. Get management involved. Work out a plan of action. And execute to take care of client and bring manager in to seal the agreement and the commitment.

Interview Candidate on Aug 14, 2010

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