Show empathy, agree with the situation, write down their grievances, offer another cup or coffee or water, go to management and explain the situation. Get management involved. Work out a plan of action. And execute to take care of client and bring manager in to seal the agreement and the commitment.

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Palm Harbor Homes Overview (PHHM)

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Website www.palmharbor.com

HQ Addison, TX

Industry

Prefabricated Wood Building Manufacturing

Size

4,700+ Employees, $298M+ Revenue

Competitors

Clayton Homes, Skyline Corporation (Indiana), Champion Enterprises

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Interview Question for Housing Consultant at Palm Harbor Homes:

Abusive customers. If they get in your face and scream at you. How do you handle this?

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