Accenture
3.6 of 5 7,202 reviews
www.accenture.com Dublin, Ireland 5000+ Employees

Accenture Customer Service Representative Interview Questions & Reviews

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Average Interview

Customer Service Representative Interview

Anonymous Interview Candidate

I applied through an employee referral and the process took 2 days - interviewed at Accenture in May 2010.

Interview Details – you need to look at billing cycles and have no problem with working within a scripted answer system

Interview Question – how would you handle a very rude anger client   View Answer

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Difficult Interview

Customer Service Representative Interview

Anonymous Employee
Bangalore (India)

I applied online and the process took 2 days - interviewed at Accenture in August 2011.

Interview Details – Applied online and got a text message about the job. Called the number, they asked a few questions and asked me to attend the interview next day. Long day, the next one. So many rounds. One thing over, another one starts. Once done in Bang-3, asked to go to Bang-2. Once there, everything starts again. Two outreach rounds. Asked to join after 2 days. was a fresher so no issues. joined immediately.

Interview Question – I was asked to discuss Facebook and was turned upside down with rebuttals.   View Answer

Negotiation Details – Well, since i was a fresher so i wasn't sure if i could negotiate or even ask if they could pay more. The HR asked me if there was something else i wanted to discuss. I said "NO". But to this day i curse the guy. You are a HR, you should have at least told me about it.

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