Acer (Taiwan HQ)

  www.acer-group.com
  www.acer-group.com

1 Candidate Interview Review Back to all interviews

Sort: Popular Date Difficulty

 

Helpdesk Engineer Interview

Anonymous Interview Candidate in Singapore (Singapore)
Anonymous Interview Candidate in Singapore (Singapore)
Application Details

The process took 3 daysinterviewed at Acer (Taiwan HQ) in July 2007.

Interview Details

The first interview was to see if i have a background of IT knowledge,
i was been ask about if i believe in customer service going for an extra miles.
My reply was that it depend on which industry we are talking about. If it is the hospitality and servicing line, yes, going an extra miles can be done, It is also depend on what the company belief in.
He then ask mi if i believe in customers is always right?
No, i dun believe customer is always right, but if customer is wrong, and we dun say that they are wrong, and no matter what they are throwing at us, we try to smile and assist him doesn't mean he is right. It just that we are showing our professionalism.

Interview Questions
  • if i believe in customer service going for an extra miles.   View Answer
  • Do i believe in customers is always right?   View Answer
Accepted Offer
Neutral Experience
Average Interview

Work at Acer (Taiwan HQ)? Share Your Experiences

Acer (Taiwan HQ)

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.