Acer UK Customer Services Advisor Interview Questions

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Customer Services Advisor Interview

Anonymous Interview Candidate in Plymouth, England (UK)
Anonymous Interview Candidate in Plymouth, England (UK)
Application Details

I applied through other source. The process took a dayinterviewed at Acer UK in November 2010.

Interview Details

The interviewer started by telling me she was very interested in my CV, and asked me questions about my work history and what I felt my greatest strengths were. All standard stuff really. However she didn't do much to check that I was really suitable for the company. My interview only lasted 15 minutes and her last question was "we have a lot of unhappy customers, do you think you can handle that?" A more appropriate question would have been "tell me about a time when you dealt with a very unhappy customer, what did you do to turn him/her around!" As the first question will inevitably draw a "yes" from the interviewee who wants you to employ him/her! The second one which I've suggested will tell you if someone really knows how to handle difficult customers in the way your company wants them to or not. When I answered "yes" to that she replied, "well I've got no problem in offering you a position" then we shook hands and I accepted her job offer. Before I'd even started working for them they promised me the earth in terms of promotion opportunities too, which I shouldn't have taken too much notice of.

Interview Questions
  • We have a lot of unhappy customers, do you think you can handle that?   View Answer
Negotiation Details
This was really poor. They wanted me to start the next week and I went to my current employer who would normally have needed more notice, but let me go. A day after I'd handed in my notice to my current employer (which was a permanent post!) I got paperwork in the post from Acer stating it was a fixed-term contract for four months to see how I went, then it would be renewed if they were happy with me. Whilst I know all positions are probationary for the first few months this should have been made clear to me. I was not happy I'd chucked in the permanent job I had, although I wasn't too happy there, for a fixed-term contract. I then found out later it was the "probationary before the probationary!" They take you on a fixed-term contract first, then give you a permanent contract which is probationary for the first 3 months, so you end up doing 6-7 months on probation. When I got there, it turned out I wasn't the type of person they wanted at all. Although I could stand up to unhappy customers I also saw things from their point of view and wanted to help them. It turned out they wanted me to just act like a factory operative processing as many calls as possible, not caring whether their customers were satisfied. I didn't stay and going here was a big career mistake for me. My advice to anyone else considering an offer would be - do you really think you can't do better elsewhere? Avoid this company at all costs; they hire and fire too easily and they can do serious damage to your CV.
Accepted Offer
Negative Experience
Easy Interview

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