I applied online and the process took 3 days - interviewed at Aditya Birla Minacs in August 2013.
Interview Details – Incredibly basic. Very formal interview process including multiple tests (typing, personality, etc...) but the job itself is very simple. The interview feels like you are looking at an impressive position with a strong company, but then see an employee with a blue Mohawk coming back from lunch and it blows the impression. It feels like the standards are really high until you get hired and realize they are always just looking for anybody who will take the job.
Interview Question – None. The interview seems like it was read of of a scripted form Answer Question
I applied online and the process took 1 week - interviewed at Aditya Birla Minacs in May 2013.
Interview Details – I received an email from hr telling me about the open position after I applied online. It only took a couple days for hr to call for a phone interview. The phone call went great. The hr rep was very informative and friendly. I interviewed in person a few days later. The hr rep was again wonderful. The interview went well. It was professional and simple. I took a typing test that was on typingtest.com, then I took a call center simulation test. The whole process took about two hours. The hr person on the phone and the hr person in the interview were great. The other employees walking around the office and hanging out in front of the building, not so great. It I were feint of heart I wouldn't have accepted the job. It felt a lot like a high school lunch room with all the loud gossip. The other workers were not very friendly or helpful. It didn't seem many of them enjoyed their work. It was a bad display of morale.
Interview Question – I was asked to read a script, which was easy. The hard part was simulating a sales call. For the simulation I was given a script and told to sell the interviewer on a phone upgrade, which I did by asking questions and offering an upgrade to a phone that offered what the customer wanted. Answer Question
Negotiation Details – There was no negotiation. I was told what the salary and the hours were. I accepted. It was a reasonable offer for the volume of work.
I applied through a staffing agency and the process took 5 days - interviewed at Aditya Birla Minacs in March 2013.
Interview Details – I was originally referred to Minacs as a Temp from Kelly Services. The interview itself went well. However, while waiting, I realized the place was unorganized. I assumed I wasn't going to be hired when I didn't hear back within 48 hours as promised. However about a week ago (which is over a month later) I was asked to come in for training. I'm unsure if I will attend because I wasn't given ample time to inform my current employer. (This job would have been supplemental income)
Interview Question – There weren't any difficult or unexpected questions. I would suggest anyone applying to make sure they get a decent grasp of basic interview questions and practice the STARS model. Answer Question
I applied through a staffing agency and the process took 2 days - interviewed at Aditya Birla Minacs.
Interview Details – There were two interviews for this position. In the first interview there was a typing test, a listening test, then a one on one interview. In the one on one interview, I was asked basically about my job experience, then they gave me a fake customer service scenario to see how I respond. It was kinda intimidating but I was really nervous(lol) The second interview was a interactive interview. In that one there was about 8 people, and one lady the operations manager. Basically the point of the second interview is to see if you are a good fit for the company, so be nice, confident and be yourself.
Interview Question – The most important thing is to do research on the company itself, and be thinking about what you would want in a customer service representative, then use that to do your scenario. Also, really just be yourself and don't be too nervous(like I was lol) Answer Question
Negotiation Details – They just told me I got the job, and the pay was already established from the beginning.
The process took a day - interviewed at Aditya Birla Minacs in June 2012.
Interview Details – I was already hired into Minacs, and was applying for a promotion. Usually interviews are nerve wracking! Not this time, it was very relaxed and felt more like a discussion about myself and my skills and what I thought I would be good at.
Interview Question – Scenario based questions! View Answer
Negotiation Details – N/A
I applied in-person and the process took a day - interviewed at Aditya Birla Minacs in March 2012.
Interview Details –
Situational questions as to:
- have you ever had to relate a change to others that you disagreed with,
- how do you deal with conflict,
- what are you best attributes,
- what things do you need to improve,
- how do you start your day,
- how do you manage your time,
- how do you discipline your subordinates,
- tell us about your successes, failures
- what do you need to change in your managment style
- how do you balance work and family time
Interview Question – What do you do worse and what are you doing to improve Answer Question
Negotiation Details – No negotiation
The process took 1+ week - interviewed at Aditya Birla Minacs in November 2011.
Interview Details – no real questions asked only typing test.
Interview Question – NO questions asked only typing test. Answer Question
Negotiation Details – Unable to negotiate salary
I applied online and the process took 4+ weeks - interviewed at Aditya Birla Minacs in July 2011.
Interview Details – Saw newspaper ad and applied online. Also had a customer service test at that time. Heard from recruiter the next day to set up phone interview. That consisted of pay range info., background/credit check expectations, skills questions like-what is RAM? Invited to take 2 more tests (personality, simulation). Then had an in-person interview with a 2nd recruiter (had test#4-computer knowledge-before the interview) where standard questions were asked. Didn't get to see work area...
Interview Question – What are your strengths? Answer Question
Negotiation Details – Nothing to negotiate..pay rate discussion is cut & dry..
I applied online and the process took 3 weeks - interviewed at Aditya Birla Minacs in July 2011.
Interview Details – Interview process was very poor now that I look back on it. The expectations of the position based upon the interview were entirely different that the description posted. You are interviewed by the current team lead that you will be working for (unless they are out of town), possibly another current team employee, and then the HR manager. The HR Manager actually helps make hiring decisions and promotion suggestions within the company but doesn't actually work with any of the individuals so their experience is very very poor therefore there is a lot of favoritism.
Negotiation Details – Almost non existent. This company has a high rate of turnover and employees are offered minimal amounts. Your negotiation will basically be for a salary that you find decent but you will not be offered this at this company. Every person that I have talked to that I work with was not offered even the same amount that they made at their last jobs. Increases through negotiations are basically for $0.10 to $0.25 more per hour.
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