Aetna Customer Service Representative Interview Questions

Updated Feb 25, 2015
Updated Feb 25, 2015
54 Interview Reviews

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6 people found this helpful  

Customer Service Representative Interview

Anonymous Employee
Anonymous Employee
Application Details

I applied online – interviewed at Aetna.

Interview Details

I am leaving this review as more of a word of caution. I applied for an Aetna Customer service rep position and I actually got a call from a recruiter. Unfortunately I was unable to answer the call as I was assisting someone as a translator at a doctor's appointment. The recruiter left her phone number in a voicemail and I promptly called back 3 minutes later. I left a voice message and called back seven times throughout the day. And I've been calling sporadically throughout this week. That was last Friday, and today is February 25.

Nobody bothered to answer my message if even to AT LEAST tell me that all candidates have been scheduled for an interview. When I called the recruiter back, she sounded (her voice mail message) like she was already being asked for too much by being expected to breath on her own; this included the phrase "I'll TRY to call you back" in her voice mail message.

So I implore anyone reading this - if you applied for Aetna and see a call from Chicago on your caller ID (I guess that's where their recruiters are based), try to answer it immediately. It looks like these people hire for numbers and aren't really trying to hire based on qualifications. For example, they can't reach one person and just keep going down their long list of phone numbers. THEY..WILL..NOT...CALL... YOU... BACK. I do not understand what the point of leaving prospective employees a voice mail if you have no intentions of either calling them back, or answering their questions.

I'd really hate to think that I missed out on an opportunity of employment because a recruiter was just on autopilot all day. I cannot imagine what exactly is happening to the American work force if it is impossible to even connect with a RECRUITER! A RECRUITER! That's the FRONT LINE of the hiring process! That's like saying that you're in the order line at Starbucks, but it's impossible to speak to a barista.

Interview Questions
No Offer
Negative Experience
Difficult Interview

Other Interview Reviews for Aetna

  1. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee in Wichita, KS
    Anonymous Employee in Wichita, KS
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Aetna.

    Interview Details

    Applied online, got a call a week later, then a face to face a week after. I got an email stating they would let me know if I was a candidate, then turned around one minute later and got one that said I didn't pass the background test. Which I NEVER RECIEVED THE EMAIL TO TAKE THE BACKGROUND TEST. I also emailed them asking if I had it sent to me earlier and got no response. The questions are all general of how you view customer service. If you give too educated of an answer they get angry with you. Put it forward don't waste your breath or time with this place.

    No Offer
    Negative Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Aetna.

    Interview Details

    The process was fairly quick. Applied on line about a week later did an interview on the phone. She said that was all they needed. The next day she called me for a face to face interview. Went and interviewed with 2 managers. They were very nice. They asked average csr interview questions. Not to bad if you have a lot of customer service experience. After the interview they said I would know something by the end of the week. By the time I got home I got a call saying they liked me wanted to extend an offer but I has to fill out a background check first. So now I'm in the process of that. Not sure what they are looking for.

    Interview Questions
    Accepted Offer
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Newark, DE
    Anonymous Interview Candidate in Newark, DE
    Application Details

    I applied online. The process took 5 weeksinterviewed at Aetna in January 2015.

    Interview Details

    I applied through CareerBuilder.com and got the initial phone call from the recruiter about two weeks later. It was another two weeks before I got another call to schedule a phone interview. I was told to expect to spend a half hour on the phone. We talked for an hour. The questions were the normal interview questions and I felt no pressure to come up with overly elaborate answers. Before the end of the call I was told I would be passed through for a face-to-face interview. I got the call to schedule that the next day. After meeting with the hiring manager at the site, I was told to expect a call from the recruiter with instructions on filling out their on-line application. I received a call two days later with an offer. Everyone I spoke to was very friendly and made me feel comfortable during each step in the process.

    Interview Questions
    • Name a time where you found it hard to fulfill a customer's request and still follow your company's quality standards.   View Answer
    Negotiation Details
    There were no negotiations. I was offered the position with a stated starting salary of 30k.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Aetna.

    Interview Details

    Applied online via Aetna career website. Received a call a few days later which consisted of a 30 minute phone interview. Interview consisted of behavioral questions about situations you've experienced in your current/past job and education. Also asked about current and previous job(title/duties). Interview is easy as long as you prepare. After the interview, the recruiter let me know that I would be receiving a email for the next step in the hiring process. Scheduled a f2f interview. Just make sure you show enthusiasm for the job and helping people.

    Interview Questions
    • Can you tell me about a difficult project you had to work on and what was the outcome? Tell me about a time where you had to deal with a difficult customer? etc Different variations of those questions.   Answer Question
    No Offer
    Average Interview
  6. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 3 daysinterviewed at Aetna.

    Interview Details

    Had a phone interview on 11/03/2014 and lasted for about 30 minutes. Some from HR called and asked me about my work history and experience. And asked lot of situation question. At the end she said she had forwarded the information and asked me to look for an email from HR for further steps.

    Interview Questions
    No Offer
    Average Interview
  7. 5 people found this helpful  

    Customer Service Representative Interview

    Anonymous Employee in Houston, TX
    Anonymous Employee in Houston, TX
    Application Details

    I applied online – interviewed at Aetna in October 2014.

    Interview Details

    Applied online through the Aetna website. I received a phone call about a week later for a phone interview. I passed the phone interview portion & was scheduled an in person interview. The in person interview was very easy it was just basically situation question's. The recruiter was very friendly. I would say overall it was an easy interview. She told me i would receive a follow up email within the next two weeks after they finished interviewing additional candidates. I am currently waiting to see if i receive an email with a job offer.

    No Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    I applied online – interviewed at Aetna in October 2014.

    Interview Details

    Applied online through indeed. Received call from unknown number for phone interview, lasted about 30 min. Offered face to face interview and that was scheduled 2 weeks later. Interview was easy, both containing situational questions. 2 days later received email to fill out official application, consent to background check and pass urine test. Was called 2 days before class started with the time to report to work.

    Interview Questions
    Negotiation Details
    No negotiation.
    Accepted Offer
    Easy Interview
  9. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Fresno, CA
    Anonymous Interview Candidate in Fresno, CA
    Application Details

    The process took 2 weeksinterviewed at Aetna.

    Interview Details

    I applied online through Indeed. I received a follow up call a week later from a private number. He asked if I could attend a job fair to interview. At the job fair I had my first interview with 2 people. Asked general call center scenarios. I got asked to stay for 2nd interview. Some people were being escorted out after first so I was happy. I got an email that night to fill out official application. Monday I got called with an offer and asked to take a urinalysis drug screen. Process took 2 weeks because they were looking to fill a class.

    Interview Questions
    • Do you consider yourself a top performer?   Answer Question
    • Name a situation with a difficult customer and how did you turn it around.   Answer Question
    Negotiation Details
    None. Took 30k.
    Accepted Offer
    Positive Experience
    Average Interview
  10. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Aetna in September 2014.

    Interview Details

    Applied on Indeed. Received call week later for a phone interview. After interview I was told to complete online application along with resume. Then told once that was completed HR would review my information and contact me for possible second interview.

    Interview Questions
    • Explain a time you had to deal with a difficult customer and the outcome.   Answer Question
    No Offer
    Average Interview

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