Aetna

  www.aetna.com
  www.aetna.com

Aetna Customer Service Representative Interview Questions

Updated Nov 16, 2014
Updated Nov 16, 2014
47 Interview Reviews

Interview Experience

Interview Experience

68%
24%
7%

Getting an Interview

Getting an Interview

79%
16%
1%

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy

47 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 3 daysinterviewed at Aetna.

Interview Details

Had a phone interview on 11/03/2014 and lasted for about 30 minutes. Some from HR called and asked me about my work history and experience. And asked lot of situation question. At the end she said she had forwarded the information and asked me to look for an email from HR for further steps.

Interview Questions
No Offer
Average Interview

Other Interview Reviews for Aetna

  1. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied online – interviewed at Aetna in October 2014.

    Interview Details

    Applied online through the Aetna website. I received a phone call about a week later for a phone interview. I passed the phone interview portion & was scheduled an in person interview. The in person interview was very easy it was just basically situation question's. The recruiter was very friendly. I would say overall it was an easy interview. She told me i would receive a follow up email within the next two weeks after they finished interviewing additional candidates. I am currently waiting to see if i receive an email with a job offer.

    No Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    I applied online – interviewed at Aetna in October 2014.

    Interview Details

    Applied online through indeed. Received call from unknown number for phone interview, lasted about 30 min. Offered face to face interview and that was scheduled 2 weeks later. Interview was easy, both containing situational questions. 2 days later received email to fill out official application, consent to background check and pass urine test. Was called 2 days before class started with the time to report to work.

    Interview Questions
    Negotiation Details
    No negotiation.
    Accepted Offer
    Easy Interview
  3. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Fresno, CA
    Anonymous Interview Candidate in Fresno, CA
    Application Details

    The process took 2 weeksinterviewed at Aetna.

    Interview Details

    I applied online through Indeed. I received a follow up call a week later from a private number. He asked if I could attend a job fair to interview. At the job fair I had my first interview with 2 people. Asked general call center scenarios. I got asked to stay for 2nd interview. Some people were being escorted out after first so I was happy. I got an email that night to fill out official application. Monday I got called with an offer and asked to take a urinalysis drug screen. Process took 2 weeks because they were looking to fill a class.

    Interview Questions
    • Do you consider yourself a top performer?   Answer Question
    • Name a situation with a difficult customer and how did you turn it around.   Answer Question
    Negotiation Details
    None. Took 30k.
    Accepted Offer
    Positive Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Aetna in September 2014.

    Interview Details

    Applied on Indeed. Received call week later for a phone interview. After interview I was told to complete online application along with resume. Then told once that was completed HR would review my information and contact me for possible second interview.

    Interview Questions
    • Explain a time you had to deal with a difficult customer and the outcome.   Answer Question
    No Offer
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Aetna.

    Interview Details

    they call you over the phone from a private number. your basic questions about scenarios of overcoming obstacles of adversities. they will refer back to your resume so while you are on the phone with them it would only help to have a copy of your resume in front of you. ask about your previous 3 jobs, your responsibilities there, and why you left.

    Interview Questions
    • no really difficult questions. if you have done over the phone interviews before you will be fine.   Answer Question
    Reasons for Declining

    respectfully held off on accepting the offer to see what other opportunities i would come across

    Declined Offer
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 8+ monthsinterviewed at Aetna.

    Interview Details

    applied online. few months later received email for phone interview. then, couple weeks later received email for face to face interview with the general manager of the department. A few days later received email that I have been offered the position. Started training two weeks after that offer.

    Interview Questions
    Negotiation Details
    non- negotiable, everyone starts out at the same rate
    Accepted Offer
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I applied online. The process took 2 daysinterviewed at Aetna in August 2014.

    Interview Details

    I applied online and was called by a recruiter 2 days later. At that time I had a phone interview. I was told that I passed the phone interview and she scheduled an in person interview the next day.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Aetna in July 2014.

    Interview Details

    applied 7/25.. they emailed test with 1 day.. tok test 7/29...recvd a call on 7/30 ,,(phone interview) simple question (tell me about a time .etc) she immediatly set up face to face interview for 8/1.. got a call 8/13 nto fill out offical application ( background questions, last address for 7rs .etc)...then did hear nothing for awhile ,clld hotline they couldnt tell me nothing .. status was still saying under review ..finally got a call 8/28 offering me postion and advising me i have 72 hours for drug test ..and they are starting the background check.... accepted.. position starts 9/29 ,

    Interview Questions
    Negotiation Details
    they offered 32,000 year, accepted
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in New Albany, OH
    Anonymous Interview Candidate in New Albany, OH
    Application Details

    I applied online – interviewed at Aetna.

    Interview Details

    I applied online through Aetna's website. I was asked to complete a computer literacy test which was pretty simple then I was called and asked a few questions by one of the recruiters. She then scheduled me for a phone interview which I did a few days later. The phone interview had several questions that I found difficult and a little ridiculous for a Cust Svc rep position. They were mainly situation questions and they really needed you to be specific. Since it has been a few years since my last Cust Svc job I really struggled with giving exact examples.... I had my phone interview a few days ago and still haven't heard anything... I assume if I would have gotten a f2f interview it would have been scheduled at the end of the phone interview.

    Interview Questions
    • Please give me a time when you had to deal with a very upset customer who was crying and how did you handle it.   View Answer
    No Offer
    Difficult Interview

Work at Aetna? Share Your Experiences

Aetna

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.