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Updated May 25, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 18 ratings

2.7

“Average” Interview

Interview Experience [?] Based on 18 ratings

Positive	61%
Neutral	33%
Negative	6%

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1–10 of 18 Aetna Interviews

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3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed May 2012 (took 4 days)

Just had the interview yesterday and I'm not sure if they will call or not. I thought the interview went ok but we will see.

Interview Questions

Why should we hire you

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2012 in Allentown, PA (took 3 days)

I applied online and two days later received a call back from them. I was given a half hour long phone interview which then based on their approval I was asked to come in for a 1:1 interview. I scheduled this for a few days later. The interview was supposed to last 30 minutes but mine lasted for 1.5 hours. I had a lot of questions and they were great about answering them. About an hour after the interview I was told that they liked me and to continue with the hiring process they wanted me to fill out some online paperwork for the background check. A few days later I got a call making me an offer and a position. Once accepted I had to get a drug test and I am currently going through the background check process and will start at Aetna May 14.

Interview Questions

What do you know about the position you are applying for?

Answer Question

Name a time when you went above and beyond in customer service.

Answer Question

Negotiation Details

I didn't negotiate. I was content with the offer they gave me.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Feb 2012 in Jacksonville, FL (took 3 weeks)

Applied online on 1/21 received a call the next day from there people scouts, and went through a voice test. After passing I was offered a phone interview a couple of days later. The interview had questions like " How do you build a good rapport with the customers? Explain when you experienced a major change in the work place? Tell about a time you went above and beyond at your job? Explain a situation of an upset customer and how did you resolve the issue?. After my phone interview she placed me on hold a couple of minutes then came back to the phone. She informed me I did very well, but needed to feel in the gaps of employment, and then send her the updated resume. She then told me she will send all my info to the managers and they will be contacting me. I waited 21 days and still no response. by the 23rd day a people scout agent called me, and informed me the position for "inbound Queue Associate" had been closed, but a position for a " Dental Customer service Rep just opened, and since I've already went through all the formal procedures she will just schedule me a F2F interview :). On 2/16 I was interviewed along with 6 other girls. I spent 30mins interviewing with 2 supervisors. After the interview they left the room for about 5mins. When they came back they told me now I will interview with there manager. The manger asked me just a couple of questions about my call center experience, and then explained to me that this is a high volume call center, and a lot to learn. She then told me a people scout agent will be in contact with me. I received a call on 2/22 and they offered me a position. GOOD LUCK, and I hope this helps. :)

Interview Questions

Describe a creative way you resolved a customer issue?

Answer Question

How many times is it exceptable to be late or call out to work in a year? "trick question"

View Answers (1)

Other Details

I Applied Online and the interview consisted of a Group/Panel Interview, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Oct 2011 in Columbus, OH (took 2 weeks)

Applied on-line awhile ago. Then had a voice mail from the employment center and went through the voice test. I was offered a phone interview at 8pm. Interview had questions like "explain when you experienced a major change in the work place, when you had to give detailed information to someone, etc". The I was offered a face to face interview. I interviewed this past Thursday and the two women I interviewed with where extreme nice and very knowledgeable. Friday I received the email about filling out the full application and I for got to put where I lived for the past 7 years so I got an email about that later that evening.

It has only been three days since the face to face, but I hope to hear something soon!

Update 11/2/11: Just got a call for an offer!

Interview Questions

Why would are you a good candidate for this position?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Jul 2011 (took 2 weeks)

Filled out the application. Got a call the next day to set up a phone interview. Phone interview was couple days later. Next was a 1:1 interview. Interviewer stated they would call with an offer or denial in about a week. Its been over two months and still no status updates. HORRIBLE way to conduct business. Think that says alot about the company or at least that department.

Interview Questions

Situational questions asked

Answer Question

work history questions asked

Answer Question

Other Details

The interview consisted of a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Aug 2011 in Fresno, CA (took a day)

asked questions like," why do you want to work for aetna"?
why should we hire you?
Ask about prior employers?
What did you like/dislike about that job?

Interview Questions

why should aetna hire you?

Answer Question

why do you want to work for aetna?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Aug 2011 in New Albany, OH (took 2 weeks)

Began interview process with a 5 minute intake interview. Was moved on to a 15-20 minute phone interview with questions such as; Tell me about a major change that you underwent in your current position and how did you handle it? Tell about a time in your current position when you went above and beyond the call of duty. What are your strategies for providing good customer service and how do you use those on a daily basis? I was then moved on to a face to face interview.

Interview Questions

Tell about a major change in your current position and how you handled it.

View Answers (1)

Other Details

The interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jul 2011 in Blue Bell, PA (took 1 week)

I completed my application online June 29th. June 30th I had a "voice test" where they call you and ask you a view questions and schedule a phone interview. My phone interview ended up being Saturday July 2nd. Phone interview lasted maybe 15mins or less. I was asked questions about past employers. Why did i leave? What brings me to Aetna? I was asked questions regarding past work experiences. After the questioning was complete I was placed on hold for 2 or 3 minutes. When the interviewer came back on the line, she told me based on my answers to the questions asked she would like to schedule me for a F2F interview. I had my F2F interview Wednesday July 6th. During the F2F I was asked basically the same questions from the phone interview. At the end of the questioning I was asked if I had questions. I had a few great questions. The interview ended. I was handed a sheet of paper with what happens next outlined. I was told that within 48hrs i would get a response. The night of my F2F interview I recieved an email from Aetna with a link to fill out an application. I had 24 hrs to complete the application. Friday July 8th I recieved a call offering me the position I had applied for.

Interview Questions

Name a time you had to go over and beyond to complete a task? What did you do?

Answer Question

Name a time you had to deal with an difficult customer? Was the issue resolved?

Answer Question

Negotiation Details

When my offer was given I was completed satisfied. I would advise that if you arent satisfied with your offer you speak up during the call.

Other Details

I Applied Online and the interview consisted of a Background Check, a Drug Test, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2009 (took 3 weeks)

The phone interview was basic, The interview in the building first consisted of a typing test for speed and accuracy, once that was passed then an interview with 2 team leads on the floor, final interview was with Floor Supervisor.

Interview Questions

What would you say to an irate member who will not allow you take your offer to speak with another agent or supervisor?

Answer Question

Other Details

I Applied Online and the interview consisted of a Background Check, a Drug Test, a Skills Test, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Aug 2010 in Blue Bell, PA (took 2 days)

Phone interview in late afternoon, asked to come in for face to face interview the next day (only option). Interviewed by two people. Basically one person asked questions the other person wrote my answers. I should have had more questions for them and studied more online about the job that I was interviewing for.