Aetna Interview Questions & Reviews

Interview Details – I had my f2f interwiew on 1/22/13 and received an email outlining the process to proceed to the background check. I submitted all the information back to them on 1/31/13. To date neither I nor my references have been contacted. When I check my online status it still says under review and the training class starts on 3/4/13. I have tried to contact them to see what the holdup is but no one can tell me a thing. Very frustrating to have waited all this time only to receive no call or email telling me either yes or no.

Interview Details – phone interview, then face to face interview.

Interview Details – Very thorough in 2009. Extensive discussion with Aetna recruiter, and two step process for application. Following screening had second tier of paper work. Met with four separate leaders face to face for interview at site of position (Phoenix). Also had telephonic interview with remote leaders. Start to finish took 8 weeks to get offer. Once got offer, took another month before start date confirmed. Drug testing and background check.

Negotiation Details – They met what I had told the recruiter I was seeking in the first phone screening, and added 1% more than I had asked for.

Interview Details – So the initial came after i submitted my resume to the system . They call me on Friday February 9th and stated that they wanted to set me up for a Phone interview on Monday February 11th. They called at 2:10pm est and started the interview with asking me about my seven year prior employment. After we took the time to get thru that I was then asked about how do i feel my previous job sets me up for this job. Then I was asked about six Interview behavioral questions which after these questions she placed me on hold. When she came back so advised me that someone with there H.R. Dept would be contacting me about the next steps in the process. I asked how long does this normally take she advised that there is no time frame and it could be several week before i would hear from someone in regards to this interview. At this time the call was ended and i thanked her for her time. Still Pending!!!!

Interview Details – Long process for a role it seemed they were anxious to hire. After hearing about the role from a staffing agency, it was about 6 weeks before my first interview, then I waited almost 6 weeks until I was called back for the second interview. I was interviewed by 4 additional managers during the second interview. Most simply described the responsibilities of the role from their perspective and asked basic questions about my background and experience.

Interview Details – I applied Thursday, January 17, 2013. The online application asks you the basic questions. After you submit your application you're routed to a site to take an online assessment, that test your computer skills. The assessment tells you to preform a task and records if you did it correctly or not. I received a call from recruiter on Friday, January 18, 2013 inviting me for a phone interview. I accepted and was scheduled for a phone interview on Monday, January 21, 2013. When the recruiter called me on Monday he asked me situational questions such as Name a time you had to deal with a difficult customer? Was the issue resolved, Describe a time you had to adapt to a change. What steps did you take to resolve issues, Example of how you had to convey large amount of information to customer? How to build rapport with customer?, What do you do when you are unsure about something and there is no supervisor available? (Specific example), Name a time you caught a problem before it became an issue. After I answered the questions the recruiter would ask me to elaborate on my answers. Aetna is looking for specific details.

After the phone interview the recruiter placed me on hold to finish his notes. When he came back to the line he offered me a face-to-face interview on Wednesday, January 23, 2013. On the f2f interview there were two recruiters asking me questions. The questions were basic such as tell us about yourself, why did you choose Aetna, tell about a time you provided excellent customer service, how many times is it acceptable to miss work in a year?, why are you a good candidate?

When the f2f interview was complete the recruiter told me they would contact me if I was selected. If I was selected I would receive an email to schedule a drug screen and information to submit forms for a background check. However, I was not selected.

I received an email Saturday, January 26, 2013 that states:
"We appreciate the time that you have spent exploring opportunities with us. At this point, we have decided to pursue other candidates whose expectations and qualifications more closely match the requirements for the Customer Service Rep position position in Fresno.

Again, thank you for your interest in Aetna.

Regards,
Aetna Human Resources"

Interview Details – Aetna overall is too large to generalize, and I was hired a long time ago (just laid off). They seek to pay people for results over performance and effort, however. There are behavioral interview questions available for review and use by hiring managers, but they may also revise these or draft their own. Aetna used to be a blue-suit environment but dress code has been more relaxed for some time; business casual for the most part.

Negotiation Details – This was over twenty years ago. I accepted what I knew was the standard beginning wage for my initial position.

Interview Details – I was hired through an agency. The recruiter set the time for my interview with the hiring manager. Following my interview, the agency contacted me with a job offer.

Negotiation Details – Since I was hired my a recruiter, they offered me a wage and it was within the industry standard range so I accepted it without any further negotiation.

Interview Details – Hiring is all done through applying online. Once candidates are chosen, applicants will be called in for an interview. You will be asked to bring a writing sample so management can see applicants writing ability as position requires writing and clear documentation. Interview setup is as follows 3 interview sessions, with each session lead by 2 managers, 1 manager asking questions, the 2nd writing down responses and note taking.

Negotiation Details – Pay range is determined by experience, pay budget and management approval. All communication for pay is done through a recruiter.