Affiliated Computer Services Customer Service Representative Interview Questions & Reviews
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Updated Feb 16, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 9 ratings 
“Very Easy” Interview
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Interview Experience [?] Based on 9 ratings
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| 1–9 of 9 Affiliated Computer Services Interviews | Sort by |
Customer Service Representative at Affiliated Computer Services
Posted Feb 16, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 in Lacey, WA (took a day)
It was easy. The recruiter called, I called back. We missed each other's calls three or four times. When I finally reached her, she did an initial screening, set me up with an interview the next day, and I walked out with a job. The interview was the easiest one I've ever done. It lasted about ten minutes. It consisted of the interviewer asking simple questions about what I was willing to do, interspersed with some information about the company. When the interview was done, I was taken down to the HR office to complete paperwork, which took about an hour and a half. The interview itself was extremely easy and not stressful at all.
Interview Questions
Negotiation Details
There is no negotiation phase. You take it, or you leave it.
Other Details
I got the interview through a Recruiter and the interview consisted of a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Affiliated Computer Services
Posted Jan 26, 2012
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Oct 2011 in Anderson, IN (took a day)
I received a call from a recruiter from ACS asking me if I would be interested in a customer service job. On the day of the interview there were approximately 25 - 50 people that attended. We were interviewed individually by 4 different people. It took all day for me because I was one of the last to arrive for the interview. We were told after a background check was completed, we would be returning for orientation. I received 3 calls requesting my college diploma after I had sent it 2 times. At orientation, we received some new hire paperwork to complete and returned it to the HR rep. Days later, we received more paperwork via email to complete. Despite the fact I was given a password, I could not log into their system to complete it. During training the class completed the information that was sent previously by email. My advice to interview candidates, arrive early for the interview so you will be first to be interviewed. They interview by time arrived. If you don't have any call center experience, I would suggest you don't apply at this company. Training is very rapid and the instructor has no time to answer any questions. The call center worked in shifts. It hardly looked like no one worked there, too many empty cubicles. My perception was that there were not many supervisors there willing to help you when you got on the floor. They were too busy trying to make their quotas. I talked to other customer service reps and they said there was no teamwork concept. Everyone was out for themselves. This place has a very high turnover rate. That tells me there is a lot of unsatisfied employees. The trainers will tell you that the ratings are from employees that are lazy,unmotivated and not making any money because of their attitudes. That is not true. There were several good employees that walked out the door because they were unhappy about too many hours worked, poor benefits and unfair treatment from supervisors.
Interview Questions
Negotiation Details
I did not try to negotiate with them. All the people in my training class were getting $10.00 per hour. the instructor asked how many were getting $10 and how many were getting $9. Everyone should have received $10 per hour and the ones getting $9 were to see the HR rep.for an adjustments.
Other Details
I got the interview through a Recruiter and the interview consisted of a Background Check, a Drug Test and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Affiliated Computer Services
Posted Jan 9, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Apr 2010 in Lexington, KY (took a day)
ACS has such a high turnover rate they pretty much hire everyone that comes in the door if they are hiring and as long as you have a highschool diploma and type so many words a minute. Its not an interview I would be nervous of.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a Skills Test and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Affiliated Computer Services
Posted Sep 7, 2011
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Nov 2009 in Raleigh, NC (took a day)
They asked me could i pass a computer test
i passed it and got the job
thats it
Interview Questions
Negotiation Details
there was no such phase
Other Details
I applied In-Person and the interview consisted of a Background Check, a Drug Test and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Affiliated Computer Services
Posted Aug 18, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2010 in Raleigh, NC (took a day)
Had to take a test on a computer. the test consisted of listening skills and costumer service and afterwards basic interview. Nothing difficult they will take anyone.
Interview Questions
Negotiation Details
there is no negotiation. This company is a multinational company and they want us in the US to become like the 3rd world countries they operate in. So forget about negotiating.....
Other Details
I Applied Online and the interview consisted of a Background Check, a Drug Test, a Skills Test and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Affiliated Computer Services
Posted May 26, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Nov 2010 in Tempe, AZ (took 3 weeks)
I was first contacted via E-mail to let me know that a new position had opened up. They have you apply on their website, where you find out next to nothing regarding what you will be doing. All you know is that you will be working as a CSA. Then, they bring you in and do an interview. They ask you simple questions, like "What experience do you have?" and many "Describe a situation when..." scenarios. Overall, very simple.
Interview Questions
Negotiation Details
Absolutely not.
Other Details
The interview consisted of a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Affiliated Computer Services
Posted Jan 20, 2011
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Nov 2010 in Raleigh, NC (took a day)
There are 5 steps.
1) A scenario test. I.e. "If a customer was mad, what is the appropriate reaction?"
2) A typing and listening test. Type 35 WPM, and listen to 20 sample phone calls and answer a question about them.
3) Quick interview; see if your goals line up with the company's needs (can you work full time, can you work weekends, etc)
4) In-person interview. Meet a hiring manager, they decide if you have the necessary people skills to succeed.
5) Background check/drug test
Interview Questions
Negotiation Details
There is no negotiation. Accept that you will work overtime against your will, and you will be hired
Other Details
I applied In-Person and the interview consisted of a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Affiliated Computer Services
Posted Dec 30, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2008 in Atlanta, GA (took a day)
I applied online and received a call back to interview with the supervisor of the dept. I went in for the interview and it was suppose to be with the supervisor and the manager, but the manager was to busy to come into the interview. The office was a call center. He was very impressed with me at the end of the interview. I got an offer a week later.
Interview Questions
Negotiation Details
No negotiations available.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Affiliated Computer Services
Posted Jul 27, 2009
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2009 in Salt Lake City, UT (took a day)
Went into the HR office, completed the typing and call center tests...very easy. After passing these went in for an interview with another candidate. Basic HR questions...little to no pressure. Offered a job on the spot. They obviously know that you are not going to stick around this job too long...they really bring in the herds of people. Seems like an alright place to work for a while.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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