Affiliated Computer Services Interview Questions & Reviews
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Updated Feb 10, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 42 ratings 
“Easy” Interview
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Interview Experience [?] Based on 42 ratings
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See who your friends know who've worked at Affiliated Computer Services and could give you an inside look.
See who your friends know who've worked at Affiliated Computer Services and could help you prep for an interview.
| 1–10 of 42 Affiliated Computer Services Interviews | Sort by |
Systems Administrator at Affiliated Computer Services
Posted Feb 10, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Feb 2011 in Austin, TX (took 2 days)
Initial phone interview. Then a follow-up phone phone interview with a team member. And finally a group interview with multiple customers.
Interview Questions
Reason for Declining
Low salary.
Other Details
The interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
SBU Manager at Affiliated Computer Services
Posted Jan 29, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jun 2011 (took 2 months)
I actually interviewed for 5 years with the company for various positions. You fill out an antiquated questionnaire talking about your career, experiences, etc. You then speak with the recruiter. He then set up a call with the hiring manager, who then had me interview with the VP. The job was sold as an easy account which has been anything but. They then had me interview by phone with the client. This was a panel interview. The whole process for this position was about 2 months.
Interview Questions
Negotiation Details
I tried negotiating salary because it was misrepresented when it was offered. They present the pay as all in, but are not clear about it until you read the offer letter.
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Affiliated Computer Services
Posted Jan 26, 2012
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Oct 2011 in Anderson, IN (took a day)
I received a call from a recruiter from ACS asking me if I would be interested in a customer service job. On the day of the interview there were approximately 25 - 50 people that attended. We were interviewed individually by 4 different people. It took all day for me because I was one of the last to arrive for the interview. We were told after a background check was completed, we would be returning for orientation. I received 3 calls requesting my college diploma after I had sent it 2 times. At orientation, we received some new hire paperwork to complete and returned it to the HR rep. Days later, we received more paperwork via email to complete. Despite the fact I was given a password, I could not log into their system to complete it. During training the class completed the information that was sent previously by email. My advice to interview candidates, arrive early for the interview so you will be first to be interviewed. They interview by time arrived. If you don't have any call center experience, I would suggest you don't apply at this company. Training is very rapid and the instructor has no time to answer any questions. The call center worked in shifts. It hardly looked like no one worked there, too many empty cubicles. My perception was that there were not many supervisors there willing to help you when you got on the floor. They were too busy trying to make their quotas. I talked to other customer service reps and they said there was no teamwork concept. Everyone was out for themselves. This place has a very high turnover rate. That tells me there is a lot of unsatisfied employees. The trainers will tell you that the ratings are from employees that are lazy,unmotivated and not making any money because of their attitudes. That is not true. There were several good employees that walked out the door because they were unhappy about too many hours worked, poor benefits and unfair treatment from supervisors.
Interview Questions
Negotiation Details
I did not try to negotiate with them. All the people in my training class were getting $10.00 per hour. the instructor asked how many were getting $10 and how many were getting $9. Everyone should have received $10 per hour and the ones getting $9 were to see the HR rep.for an adjustments.
Other Details
I got the interview through a Recruiter and the interview consisted of a Skills Test, a Drug Test and a Background Check.
More Affiliated Computer Services Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Affiliated Computer Services
Posted Jan 9, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Apr 2010 in Lexington, KY (took a day)
ACS has such a high turnover rate they pretty much hire everyone that comes in the door if they are hiring and as long as you have a highschool diploma and type so many words a minute. Its not an interview I would be nervous of.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview and a Skills Test.
More Affiliated Computer Services Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Call Center Agent at Affiliated Computer Services
Posted Jan 2, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Dec 2011 (took 5 days)
applied online after i was contacted by a recruiter who saw my resume on monster.com. did several online tests, including some math and a typing test for speed. also did a voice test over the phone.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
Finance at Affiliated Computer Services
Posted Dec 1, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Nov 2011 (took a day)
Was a straight forward interview. Easy questions
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Tier I Tech Support at Affiliated Computer Services
Posted Oct 6, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2010 in El Paso, TX (took 1 week)
applied online. got a call on a thursday. set up interview the next week. when i went in for the interview there was 20 other people in there interviewing, its a call center so they hire in bulk. i had already taken the online skills assessment, so i went straight to interviewing. i spoke with a women who asked questions regarding tech issues. than i had an invertiew with a man who was the operations manager. he basically went over some behavioral questions. after i sat in the waiting room for ten minutes. a woman came out and said i was being offered the position and i took a mouth swab drug test on site.
Interview Questions
Negotiation Details
they offered 9.25 for training and than after that you are on an abc program, that will be explained further in the interview
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Consultant at Affiliated Computer Services
Posted Sep 9, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2010 (took 3 days)
There was a phone interview that was more of a meet and greet with some technical questions asked. Then I was brought in and met the client and the business rep for the company and interviewed with both of them at the same time. After that I was interviewed over the phone by the technical manager and asked some technical questions. Then I was presented with an offer for the job.
Interview Questions
Negotiation Details
There really wasn't a negotiation phase and from others I have learned the same. The offer on the table is the offer on the table. It typically pays better than other jobs of type.
Other Details
The interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Affiliated Computer Services
Posted Sep 7, 2011
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Nov 2009 in Raleigh, NC (took a day)
They asked me could i pass a computer test
i passed it and got the job
thats it
Interview Questions
Negotiation Details
there was no such phase
Other Details
I applied In-Person and the interview consisted of a Skills Test, a Drug Test and a Background Check.
More Affiliated Computer Services Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Student Financial Aid at Affiliated Computer Services
Posted Aug 24, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2011 in Bakersfield, CA (took a day)
Applied online, somebody called, I went to the large call center and was offered a job same day. Started following Monday. Very easy to obtain a job at ACS, at least at the Bakersfield location.
Interview Questions
Negotiation Details
NO negotiation. Its a call center. You get paid next to nothing for most departments. However, my department pays $9.25 with no raises for team lead, assist, or anything really. Pretty sad.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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