Affiliated Computer Services Technical Support Representative Interview Questions

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Technical Support Representative Interview

Anonymous Interview Candidate
Accepted Offer
Accepted Offer

Interview

Basic typing speed test and call simulator

Interview Questions

  • If I could handle irate customers with a smile in my voice, no matter what verbal abuse they may give me   Answer Question

Other Interview Reviews for Affiliated Computer Services

  1.  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Raleigh, NC
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source – interviewed at Affiliated Computer Services (Raleigh, NC) in September 2012.

    Interview

    Initial communications consists of simply contacting a hiring representative, or submitting an application online. After a phone call/conversation with front desk, you are sent an exam which evaluates logical reasoning, technical ability, and customer service experience. After the exam, you are requested to take a vocal audition via telephone.

    If the exam is failed, the front desk or hiring representative will go over other options which are available If the exam is passed, you go on to the first interview. The first interview was simply based on previous experience, and why that can/will translate into a position within their company.

    If you go further, you are moved to a second interview where you talk about more of the technical aspects, and where some questions can be asked regarding the company. Within twenty minutes of the second interview I had an offer given to me. After an offer was accepted, a drug test was preformed before new hire paperwork was sent.

    After acceptance was finished and all paperwork was signed, training date was pushed back three months, which is a huge speed bumb, but wasn't avoidable.

    Interview Questions

    • "If a customer calls very frantically explaining that their laptop is no longer working due to water damage, and the company does not cover the damages in the warranty given, what would you say to them?"   1 Answer
  2. Helpful (1)  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Cary, NC
    Accepted Offer
    Neutral Experience
    Easy Interview
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a dayinterviewed at Affiliated Computer Services (Cary, NC) in October 2011.

    Interview

    They hire anyone that can pass a drug test and back ground test.

    Interview Questions

    • There was no difficulty. It was actually surprising that they are a minimum requirement facility because they hire as fast as they terminate and people leave because it is a difficult job that is rarely rewarding. (When management changes stats knowing there is a network being rebuilt and many things that the agent can not control. Be prepared to handle difficult people and situations.   Answer Question

    Negotiation

    No negotiation.

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