Getting an Interview
Getting an Interview
Interviews for Top Jobs at Afni
- Customer Service Representative (12)
- Project Coach (3)
- Web Chat Customer Service Representative (2)
- Basic Interview (1)
- Afni Work At Home Customer Service (1)
- Supplemental Training Instructor (1)
- Customer Care Agent (1)
- Customer Care Consultant (1)
- Web Chat Sales Agent (1)
- CSSC (1)
- Collections (1)
- Operation Management (1)
- Training Manager (1)
- Sales Consultant (1)
- Inbound Sales Representative (1)
- Sales Representative (1)
- Operations Manager (1)
- Accepted OfferPositive ExperienceDifficult InterviewAccepted OfferPositive ExperienceDifficult Interview
I applied online. The process took 1+ week – interviewed at Afni (Bloomington, IL) in November 2010.
1. Applied on-line
2. Contacted by HR on phone for a 15 minute phone screen. General questions about why interested in job.
3. Came to office for testing a week later. Consisted of a 20 minute training video and then an hour-long testing session of listening to 8 acted-out collections phone calls and selecting and/or rating possible things for the collections agent to say or do along the way. Also, there was a 5 minute typing test of copying sentences. Then, even though I had applied on-line, they had me fill out a blank paper application that requested the same information. Plan on spending 2 hours for all of this, even though they tell you 1 hour.
4. Came back to office 2 days after testing for an interview with HR rep. More general questions, mostly about past working experiences, challenges, and overcoming them. They want to see you "open up." This took about 40 minutes
5. When hired you get an offer letter, info packet, and paperwork for a drug test. You have 48 hours to take the drug test.
6. On-the-job-training takes 5 weeks.
Starting pay is a couple of dollars over minimum for this position during training. Seems like there will be room for negation after training. They also mentioned that there were bonuses.
Helpful (1)Accepted OfferNegative ExperienceEasy InterviewAccepted OfferNegative ExperienceEasy Interview
I applied through an employee referral. The process took 3+ months – interviewed at Afni (Bloomington, IL) in September 2009.
The process took way to long. After trying to complete a non-existent application for position from employee referral I was able to submit interest via email to a member of management. After two different personality tests and four 1:1's, two panel discussions and a luncheon, they finally offered low. By just guessing, time spent overall was over 20 hours spent on interviews with the company. Many times the emails for communications to coordinate interviews times were unprofessional with misspellings, a casual attitude and rescheduled a number of times. Office & workplace seemed professional and front desk & frontline personnel encountered during visits was customer service friendly. Culture discussed in interviews was overly reliant on great place to work & need to flexibility.
- Cannot think of difficult questions during process. Answer Question