Afni Interview Questions in Bloomington, IL

2 Interview Reviews

Interview Experience

Interview Experience

50%
0%
50%

Getting an Interview

Getting an Interview

50%
50%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy

2 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty
  1.  

    Collections Interview

    Anonymous Interview Candidate in Bloomington, IL
    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Afni (Bloomington, IL) in November 2010.

    Interview

    1. Applied on-line
    2. Contacted by HR on phone for a 15 minute phone screen. General questions about why interested in job.
    3. Came to office for testing a week later. Consisted of a 20 minute training video and then an hour-long testing session of listening to 8 acted-out collections phone calls and selecting and/or rating possible things for the collections agent to say or do along the way. Also, there was a 5 minute typing test of copying sentences. Then, even though I had applied on-line, they had me fill out a blank paper application that requested the same information. Plan on spending 2 hours for all of this, even though they tell you 1 hour.
    4. Came back to office 2 days after testing for an interview with HR rep. More general questions, mostly about past working experiences, challenges, and overcoming them. They want to see you "open up." This took about 40 minutes
    5. When hired you get an offer letter, info packet, and paperwork for a drug test. You have 48 hours to take the drug test.
    6. On-the-job-training takes 5 weeks.

    Interview Questions

    • Describe a time when a customer was upset with you and how you handled it.   Answer Question
    • Describe a time when you were confused and how you gained an understanding.   Answer Question

    Negotiation

    Starting pay is a couple of dollars over minimum for this position during training. Seems like there will be room for negation after training. They also mentioned that there were bonuses.

  2. Helpful (1)  

    Operation Management Interview

    Anonymous Interview Candidate in Bloomington, IL
    Accepted Offer
    Negative Experience
    Easy Interview
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 3+ monthsinterviewed at Afni (Bloomington, IL) in September 2009.

    Interview

    The process took way to long. After trying to complete a non-existent application for position from employee referral I was able to submit interest via email to a member of management. After two different personality tests and four 1:1's, two panel discussions and a luncheon, they finally offered low. By just guessing, time spent overall was over 20 hours spent on interviews with the company. Many times the emails for communications to coordinate interviews times were unprofessional with misspellings, a casual attitude and rescheduled a number of times. Office & workplace seemed professional and front desk & frontline personnel encountered during visits was customer service friendly. Culture discussed in interviews was overly reliant on great place to work & need to flexibility.

    Interview Questions

Work at Afni? Share Your Experiences

Afni

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.