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Afni Customer Service Representative Interview Questions

Updated Nov 3, 2014
Updated Nov 3, 2014
10 Interview Reviews

Interview Experience

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Customer Service Representative Interview

Anonymous Interview Candidate in Tucson, AZ
Anonymous Interview Candidate in Tucson, AZ
Application Details

I applied online. The process took a dayinterviewed at Afni in September 2014.

Interview Details

Very easy process. Was asked to come in anytime between 9AM to 3PM on Mon - Friday. Was given an assessment that took about an hour and a half. Three parts to it; Personality, Math and a Simulation of a Phone Call. After that I was directed to wait in the lobby (I waited for quite some time). Someone came to get me, asked me some basic interview questions, told me more about the position and the training program. You will need to sign up for a background check and drug test. Other than that there was nothing to it.

The training program that lasts 5 weeks is mandatory and no absences are tolerated. I was asked to pick from two times; A 6AM to 2:30PM class or A 3PM to 11:00PM class. Make sure you are available.

Interview Questions
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Afni

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Afni.

    Interview Details

    Telephone interview and offered a job after interview was completed.

    Interview Questions
    • Just basic customer service questions and a few technical questions.   Answer Question
    Negotiation Details
    no negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    No in person interview. Just a phone interview asking about work experience, skills, availability, etc. Might ask a few questions about how you might deal with an upset customer. Everyone who passes the phone interview is hired and enters training, but about a quarter of those who enter training drop out during the process.

    Accepted Offer
    Neutral Experience
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Bowling Green, KY
    Anonymous Interview Candidate in Bowling Green, KY
    Application Details

    I applied online – interviewed at Afni in April 2013.

    Interview Details

    The hiring process was easy and the interview well there really wasnt one.

    Interview Questions
    Negotiation Details
    Easy as pie.
    Accepted Offer
    Negative Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied online – interviewed at Afni in November 2012.

    Interview Details

    Process was very quick and easy. I had only one phone interview. The questions were along the lines of customer service experience and basic computer knowledge. The interviewer even told me at the end of the call that I had the job. He was very pleasant and answered any questions I had. I was offered the position contingent on the drug test and background check.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tucson, AZ
    Anonymous Interview Candidate in Tucson, AZ
    Application Details

    I applied online. The process took a dayinterviewed at Afni in July 2012.

    Interview Details

    The hiring process was relatively easy. I applied on a Thursday afternoon and was employed by Tuesday. The interview consisted of questions about my resume, and questions on how I would deal with angry customers on the job. I was also asked to demonstrate how I would go about selling a cell phone.

    Interview Questions
    • Which years/how long did you work at your previous jobs.   View Answer
    • How would you deal with a customer who calls in upset   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Bowling Green, KY
    Anonymous Interview Candidate in Bowling Green, KY
    Application Details

    I applied online. The process took a dayinterviewed at Afni in June 2012.

    Interview Details

    Did the online application got a call 2 months later

    Interview Questions
    Accepted Offer
    Neutral Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tucson, AZ
    Anonymous Interview Candidate in Tucson, AZ
    Application Details

    I applied in-person. The process took a weekinterviewed at Afni in May 2011.

    Interview Details

    I was Hired through a job fair event, started off by taking a computer assestment, followed by a quick over the phone interview, followed by a face to face interview, all in about 2 hours

    Interview Questions
    • the most unexpected thing was that i was asked almost no questions, there was some basic questions like, how comfortable are you with wireless devices, are you computer savey, but excluding that it was basically sitting and being talked to about the history of the company and slowly changed into casual conversation about the interviewers life   View Answer
    Negotiation Details
    the only thing negotiable was the days you worked, pay was set as is.
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Bowling Green, KY
    Anonymous Interview Candidate in Bowling Green, KY
    Application Details

    I applied online. The process took a dayinterviewed at Afni in December 2010.

    Interview Details

    Typical entry level interview

    Interview Questions
    Declined Offer
    Neutral Experience
    Easy Interview
  10. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Afni in October 2008.

    Interview Details

    the interview consisted of background jobs ex: what was i doin before i was working, what experaince do i have with customer service.. also the phone interview we had to pretend that the person who was interviewing us was an actual verizon wireless customer. We had to read a script and try and make a sale and offer to look at accounts online.

    Accepted Offer
    Neutral Experience
    Easy Interview

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