Air Canada Interview Questions

Updated Sep 2, 2014
Updated Sep 2, 2014
39 Interview Reviews

Interview Experience

Interview Experience

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Candidate Interview Reviews

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  1.  

    Customer Service Agent - Airport - Part Time Permanent Interview

    Anonymous Interview Candidate  in  Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    I applied online. The process took 2 months - interviewed at Air Canada in July 2014.

    Interview Details

    Applied in Mid June. Received a call from the recruiter in Montreal one week later. He was very personable and kind. Even gave me interview tips and tips on the testing. Not a typical recruiter. Was emailed a 103 question personality test and skill assessment (HEAVY emphasis on currency and Airport codes) the same day. ]

    Was scheduled for an in-person interview about a week later. The hiring manager seemed very distant and made little eye contact. He also sat back in his chair with his leg crossed the entire time. I had to ask his name because he never introduced himself. Before I sat, he made it clear that "this is an informal process". But I still remained professional and gave the interview my all.

    Interview went well, based on what I'm used to from a professional standpoint. Sent thank you letter. Heard nothing. Called recruiter a week later and he was out on vacation. When he was due to return, still heard nothing. Called recruiter again and was advised he'd call me back because he was on the the line with a candidate. He never called back.

    Six weeks later, got the impersonal reject email.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  2. 1 person found this helpful  

    Pricing Analyst Interview

    Anonymous Interview Candidate  in  Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied in-person. The process took 3 months - interviewed at Air Canada.

    Interview Details

    I got a call from the hiring manager to have an interview in Montreal. The interview was quite extensive. The first part was an excel type question/quiz. It had 4 questions, but you had to write why you came to the conclusions that you did. Then it was followed by a math test. After this was the first round of interviews with the hiring manager and another director from a different team. After this was just a meeting with the director of the group and just a chat about your past experience. Then it was back to one more round of interviews with the hiring manager. Then I flew back right after this.

    Interview Questions
    • What do you believe is the optimal load factor?   View Answer
    Negotiation Details
    I did not negotiate
    Accepted Offer
    Positive Experience
    Difficult Interview
  3.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 2 months - interviewed at Air Canada in November 2013.

    Interview Details

    Left hand didn't seem to know what the right hand was doing vis-a-vis Talent Acquisition Department run by IBM and the Station Manager at the airport. Had fabulous interviews with both. Weeks passed. I had to call to find out whether the job was filled or not.

    Interview Questions
    • "Knowing that this is union position, how would you handle witnessing another employee doing something that is against company policy?"   Answer Question
    No Offer
    Negative Experience
    Average Interview
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  5.  

    Aeronautical Support Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeks - interviewed at Air Canada in August 2014.

    Interview Details

    Received an email asking me to call an HR person (Montreal) to set up a telephone interview. We did the telephone interview and I didn't hear anything back for 2 weeks. Two weeks later I get a call saying two hiring managers + a local HR person (Toronto) want to meet with me in person. Upon arrival for the interview, I was about 5-10 minutes early and had to wait for the next candidate to finish. About 20 minutes after my scheduled interview time I was escorted up to the meeting room. The HR person asked the majority of the questions with most of them being non-job specific (handling stress, time where I made a successful decision, where I made a difference, disagreement with co-worker, etc). The hiring managers asked me a few questions which gave me a feel for the position. Considering the job description, I felt the questions were not in-line with what I had expected. They asked me about experience with doing payroll, scheduling employees, and if I had experience with web-design and computer programming languages. I applied for a position that was described as being aviation-related and the knowledge/qualifications did not mention a requirement to know web-design and programming languages. As I was not prepared (nor do I have experience with these things) for this type of question I had to be honest and say I didn't have experience with that. At the end, the two managers did not appear to be impressed and didn't really say much before the HR person took me off to write a short test. The test was a mix of aviation related questions and MS Office related questions. It was quite easy and I know I did well on it.

    Interview Questions
    • If I have experience with web-design, database building or programming languages.   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  6.  

    Customer Sale and Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ week - interviewed at Air Canada in May 2014.

    Interview Details

    Applied online on a friday - was called soon after and they conducted a casual phone interview which went on for about 15 minutes. They asked me about myself, if I spoke any other languages (I do - English and French) and other casual questions about my education. After the conversation, I was told I passed that "round" and was scheduled for a language assessment for the next day (Saturday). The language assessment was fine - I was asked open-ended questions about my life (education, upbringing, parents etc). The next assessment was an online test - there were various questions about airport codes, geography, math, and other general customer service related questions. The one on one interview was just like a normal interview.

    Interview Questions
    • During the language assessment, my interviewer abruptly switched from english to french and it threw me off a little.   Answer Question
    Accepted Offer
    Average Interview
  7.  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    It was a very long hiring process
    Starts with a quick phone interview,
    then from there they will email you giving you an interview.
    the interview its self was a between 2-5 hours, depending on how lucky you were.
    1st - a presentation
    2nd- endless waiting till your number is called (yes number, they give them out at the start)
    3rd- 1 on 1 interview
    4th- Group interview, with 4 other applicants, which you solve a problem
    5th- Schedule a medical

    A lot of people do not make it to the medical phase, some not even to the group interview, but just smile a lot and keep upbeat.

    The interview process itself took FAR TO LONG, and is really a waste of time unless you're a 100% into the job.

    6th- You get an email saying you've been selected for training, they give you less then a week to pack/ find a place to live, a ride and do anything else you need to do before moving away to Montreal for a month

    Interview Questions
    Declined Offer
    Negative Experience
    Average Interview
  8.  

    Flight Attendant Interview

    Anonymous Interview Candidate  in  Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied online. The process took 2+ weeks - interviewed at Air Canada in April 2010.

    Interview Details

    First interview will be like 3 questions, something like "What is the role of a flight attendant?"
    Always look professional, SMILE

    2nd interview: You will be tested on your languages (must speaks 2)
    3rd interview will be a psychological tests, group tests (To see how you work in a team) and one on one interview This will be a 8 hour day.
    If chosen you will be called for a medical test, if you pass you are in.
    Get ready for a VERY intense training (6-8 weeks) all on safety. Lots to study.

    Interview Questions
    • What is the most important rule/policy in a company and why?   View Answer
    Negotiation Details
    there is no room for negotiation
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Financial Analyst Interview

    Anonymous Interview Candidate  in  Montreal, QC (Canada)
    Anonymous Interview Candidate in Montreal, QC (Canada)
    Application Details

    I applied through college or university - interviewed at Air Canada.

    Interview Details

    3 rounds of interviews

    First was a phone interview with someone from HR
    Second I met with the actual hiring manager
    Third I was called back for the last round. It was with the hiring manager and his colleague.
    Clear process and they were honest about the situation.

    Interview Questions
    • None.
      Very straightforward questions.
      Typical HR/personality questions.
        Answer Question
    No Offer
    Positive Experience
    Average Interview
  10.  

    Flight Attendant Interview

    Anonymous Interview Candidate  in  Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied through other source. The process took 3 weeks - interviewed at Air Canada.

    Interview Details

    Air Canada did not originally hire me. I was from another component. We merged.

    No Offer
    Neutral Experience
    Difficult Interview
  11.  

    Customer Sale and Service Agent Interview

    Anonymous Interview Candidate  in  Mississauga, ON (Canada)
    Anonymous Interview Candidate in Mississauga, ON (Canada)
    Application Details

    I applied online. The process took 7 weeks - interviewed at Air Canada in November 2013.

    Interview Details

    Phone interview, two language tests, face to face interview with the typical behavior question, like 6 or 7. The last question was about a scenario one about baggages at check in.

    Interview Questions
    • Tell me a time where you work under a lot of stress.   View Answer
    No Offer
    Negative Experience
    Easy Interview

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