Air New Zealand

www.airnz.co.nz
Employer Engaged

Air New Zealand Interview Questions

Updated Jan 14, 2015
Updated Jan 14, 2015
6 Interview Reviews

Interview Experience

Interview Experience

100%
0%
0%

Getting an Interview

Getting an Interview

82%
17%

Interview Difficulty

3.2
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1.  

    Marketing Coordinator Interview

    Anonymous Employee in Los Angeles, CA
    Anonymous Employee in Los Angeles, CA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Air New Zealand in July 2014.

    Interview Details

    Phone interview was with a recruiter for Air New Zealand from the hub in Auckland, a little tricky to catch with time zones. After that there was an interview in Los Angeles with the Air New Zealand team. It was great to see other people so passionate about a brand that is dear to me. Very knowledgeable and passionate about their product. Very nice and very talented individuals.

    Interview Questions
    No Offer
    Positive Experience
    Difficult Interview
  2.  

    Cabin Crew/Flight Attendant Interview

    Anonymous Employee in Auckland (New Zealand)
    Anonymous Employee in Auckland (New Zealand)
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Air New Zealand.

    Interview Details

    I applied for the flight attendant position. Several weeks later (3?) i got a call requesting my attendance at a AirNZ Recruitment Event for Cabin Crew. They gave me (and most of the other applicants in attendance) two days notice!! I guess they wanted dedication and a "drop everything" attitude.
    Recruiting event: Almost everyone there wore pencil skirts, panty hose and 2.5" black pumps, a white blouse, black blazer, red lipstick and their hair in a bun. I wore business casual, probably with more emphasis on casual, and stood out. We are first ushered into a casual presentation about the company and role. They ask the usual, "what do you know about AirNZ" and, "Does anyone have any questions?" Suggestions: remember the information volunteered by applicants during this, some people had done enormous amounts of research and I used quite a bit of it in my short one-on-one interview.
    Next, we all head to a holding room to wait.
    Interview #1: length 5 min; atmosphere- formal. Questions like "what do you know about AirNZ," and "what qualities will you bring to this company?" They just want to get a feel for you and know you are well spoken, intelligent, and interested. They also asked one behavioural/situation question about a conflict with a co-worker and how you handled it (can't remember exactly). Finally they asked "What makes a good team player?" My answer was "communication and respect."
    If you pass this pre-interview, they ask you to head to the lobby and wait for a group interview. If you don't, they say thanks and send you home.
    NOTE: 2/3 or more of the people there were experienced flight attendants or earning a degree in Aviation hospitality. More than 1/2 of the applicants were cut after the first interview, and several of the people in my group interview had no travel or aviation experience.
    Group Interview: In groups of six, we hang out for over an hour waiting for our interview. The interview is a situational assessment of how well you work in a team. I am pretty sure they are monitoring us during the wait time to see how we get along (which we do famously). Our situation: 3 hour flight, two seats vacant with 4 uncomfortable passengers. Passenger 1: gold class businessman whose unhappy, Passenger 2: old lady with hip injury who needs to walk the isle, Passenger 3: mom and daughter next to rowdy and rude sports team, and passenger 4: a big guy who doesn't fit in the middle seat and is making his two neighbours hot and uncomfortable. Who do you move to the empty seat and the front of the cabin and who do you move to the empty isle seats. THERE ARE NO RIGHT ANSWERS. Don't be pushy and overwhelming, don't get pushed into the background of the conversation. The group has 5 minutes.
    I listened until everyone had a say, then I asked if we restricted by regulations to put an injured lady or a baby in an isle seat (willing and able to assist in the case of an emergency). Then when we were down to a minute left, I took control based on what everyone had said and started eliminating people we weren't moving. I let someone else finish the last decision or two.
    The recruiters asked a few questions at the end of the exercise to those who didn't say much. They told us they would contact us within 1-2 weeks.
    Following up on the interview, I sent a email to HR commenting on several AirNZ staff who were particularly helpful, pleasant, reassuring, or memorable. I said thank you for considering me and I am still very interested.
    10 Days later: they told me I had made it through to a second round interview
    2 Weeks later: a one hour long, individual behavioural interview.
    This was all about "tell us about a time when.... and how did you react... what was the outcome?" questions. Be prepared for q's about conflict, teamwork, going above and beyond, and challenges in your workplace. Can't really think of any questions in particular, but overall the vibe was friendly (I laughed A LOT!) and casual. They didn't ask why you were leaving your current position or where you wanted to be in five years. Nor did they ask things like "if you were a piece of office equipment, what would you be." They just wanted to know how you would work with others. There were questions I got stuck on and needed some time to ponder and there was one or two where I needed to adjust the question so I could come up with a relevant situation. Remember when answering to say Situation, Action, and Results. At the end or the interview they asked if I had a preference on domestic, short haul, or mid-haul flights (wasn't offered at all interviews), if I had any vacations planned and what my period of notice was. I told them about an upcoming holiday, but stressed the job was more important than the trip. Tell them about your trips!
    5-7 Days later. I received a phone call from HR telling me they would like to consider me for mid-haul (Fiji, Aussie, Japan, Hawaii) and to start the vetting process!

    Interview Questions
    • All were basic interview questions (behavioural/situation) it was having enough variety, a way to make it turn out positive and make you look good in every case that's difficult.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  3.  

    CSA Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    Quite easy, make you work 30 days without pay.

    Interview Questions
    Declined Offer
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. 1 person found this helpful  

    Customer Service Agent/Business Support Executive Interview

    Anonymous Interview Candidate in London, England (UK)
    Anonymous Interview Candidate in London, England (UK)
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Air New Zealand.

    Interview Details

    phone interview, interview with teamleader +1, 2nd interview with manager + HR

    Interview Questions
    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Sales Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 3 weeksinterviewed at Air New Zealand in September 2010.

    Interview Details

    interview process consisted of an initial phone contact and then a 2 person inteview panel with a presentation from me on new sales ideas. Interviewers were the Marketing manager and Sales Director. The presentation was not required, however found that they were very receptive and interested in new ideas and open to applicants from other industries. Interviewers were friendly as well as professional . Then environment was quite unstructured.

    Interview Questions
    • Where do you see yourself in 5 years with the company?   View Answer
    Negotiation Details
    negotiate for your highest possible salary, salary increases are low once within the company unless you are advancing to a higher position.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Flight Attendant Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Air New Zealand in August 2010.

    Interview Details

    Firstly you had to apply online send in your CV and cover letter.
    If successfully you got a 5 min interview to anwser 5 standard questions.
    Last round was 4 hr process with a paired then group activity followed by one on one interview.

    Interview Questions
    • Describe a time when you have had to deal with conflict at work, and what was the outcome.   Answer Question
    • His there every been a time when you feel that your hard work has been unrecognized by your boss, how did that make you feel.   Answer Question
    Declined Offer
    Positive Experience
    Difficult Interview

Work at Air New Zealand? Share Your Experiences

Air New Zealand

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.