Airbnb
3.7 of 5 41 reviews
www.airbnb.com San Francisco, CA 500 to 999 Employees

Airbnb Interview Questions & Reviews

Updated Jul 5, 2014
All Interviews Received Offers

Getting the Interview 

64%
16%
15%

Interview Experience 

52%
15%
31%

Interview Difficulty 

Average Difficulty
87 candidate interviews
in

No Offer

Neutral Experience

Easy Interview

Trust and Safety Investigator Interview

Trust and Safety Investigator

I applied online and the process took 2 months - interviewed at Airbnb.

Interview Details – Big group interview, where there are about 15 interviewees and 4 or so interviewers. They ask you to introduce yourself, tell a memorable experience with the company and a fun fact about yourself. Then you are broken into groups where you pretend to answer phones with "real" customer problems, and you have to provide the solution. Then your group is given a "survival" scenario, and you have to present that to the other group. Which is funny because both of our groups had the same solution to the same scenario.... Anyway then you're supposed to be taken for an individual interview and sat down to chat with someone, but the guy I talked to didn't take notes, he didn't ask me any questions that were on his clipboard, and we just walked around and seemed to chit chat. I didn't have a chance to tell them WHY I would be a good fit for the company- he never asked me specifically my background, or what I wanted from the position, or what I could offer the company. Just whether I could use a Mac. Come on. He seemed like he was in a huge rush to get our "talk" over so he could "talk" with the next interviewee, and in doing so was just more concerned with getting done than with actually recruiting talent. I feel like this process did not capture my individual talent and I wasn't able to communicate what I'd bring to the team by being evaluated as part of a big herd and not also as an individual. Flawed process.

Interview Question – What is a memorable experience with airbnb?   Answer Question

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No Offer

Neutral Experience

Trust and Safety Interview

Trust and Safety

Interviewed at Airbnb

Interview Details – Completed the online application. About a month later was contacted for a phone interview. This led to several in person interviews and a skype interview. All were very short, between 15 and 30 minutes, I didn't feel like it was enough time to talk about my experience.

Interview Question – Scenario - what do you do if guest is kicked out by a host and need to retrieve her belongings.   Answer Question

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No Offer

Neutral Experience

Average Interview

Customer Experience Specialist Interview

Customer Experience Specialist
Portland, OR

I applied through an employee referral and the process took 4+ weeks - interviewed at Airbnb in June 2014.

Interview Details – Inquired with a friend who currently works for Airbnb. She passed my resume along and several days later I received an email from recruiting. It had a link to an outside screening agency called HireArt. Mix of video and written questions. Takes longer than advertised. Overall I thought I did quite well given that I have previous customer support/service experience.

I then waited to hear back on what the next step would be. In the meantime I emailed the recruiter to keep them apprised of my continued interest and if I could provide any additional information. Really just a, "keep in contact," quick note. I waited another couple of weeks with no word, but had been told, and read other reviews, that it could take awhile. Sent another quick note reiterating my interest. Finally received a, "After carefully reviewing your application, we find you profile isn't a match..." So, not even past the screening and invited to a meetup. Kind of disappointing to not even get that far. Received a $75 coupon as a parting gift.

Interview Question – Name something you did for someone that you didn't have to do.   Answer Question

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No Offer

Negative Experience

Difficult Interview

Customer Experience Specialist Interview

Customer Experience Specialist

I applied online and the process took 2 months - interviewed at Airbnb in May 2014.

Interview Details – First step was to submit a resume and cover letter. Took about a month to hear back. Next step was an online interview process through Hireart which included making a few videos and writing a few responses to questions. This took a few hours, though it says it should only take 40 min. You can re-record videos if you'd like. The next step was a group meet up where we introduced ourselves, role-played, and did team building exercises and there was a 1 on 1 interview. By the end of the week we were told whether we made it to the final step, a Skype interview, or not.

Interview Question – Roleplaying: 1. A group of guests are locked out of a place they have booked and cannot contact the host. What do you say to them? 2. A person is staying in a place where a dog has defecated on their dress, what do you do? The host denies any wrong doing, what do you say? 3. A host has 4 people staying at their place but believes their guests may have more people than that and is worried their neighbors will know and isn't happy. What do you do?   View Answer

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No Offer

Negative Experience

Average Interview

Food and Beverage Manager Interview

Food and Beverage Manager
San Francisco, CA

I applied online and the process took 2+ weeks - interviewed at Airbnb in June 2014.

Interview Details – First phone screen - good, easy
Second phone appt - Recruiter was late to meeting, had to reschedule last minute
Third step: Invited for on-site interview. Nice tour of space, kitchen, met some of the team members
Fourth Step: Recruiter calls me at 9:30pm panicked that he dropped the ball and forgot to send me a writing exercise that is required ... with less than 48 hours to complete it. He was very apologetic and I rose to the occasion submitting it on time.

Interview Question – Please address entire company in an email and let them know why we are discontinuing ordering Unicorn on the menu (most interesting question I've ever been asked in an interview - a fun challenge!   Answer Question

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No Offer

Positive Experience

Average Interview

Culinary Ambassador Interview

Culinary Ambassador
Portland, OR

I applied through a recruiter - interviewed at Airbnb in June 2014.

Interview Details – Initial contact was within 2 weeks of submitting resume. Phone interview followed by face to face interviews 1 week later. Met with various people who asked typical interview questions. Young interviewers dropped the F bomb during interviews and were very casual. Cool atmosphere. Met with each interviewer for approx 1 hour.

Interview Questions

  • Typical questions. What's the biggest risk you ever took? Tell me something about yourself I wouldn't know.   Answer Question
  • Typical questions. What's the biggest mistake you've ever made. When was the last time you made someone happy?   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Trust and Safety Investigator Interview

Trust and Safety Investigator
Dublin, Dublin (Ireland)

I applied online and the process took 2 weeks - interviewed at Airbnb in February 2014.

Interview Details – One hiring meeting event with other candidates. Very casual interview procedure with self representation and group tasks. Two skype interviews afterwards which are just a quick chat who you are and why you like to be at airbnb

Interview Question – Keeping online for the skype interview as it was life with San Francisco and the connection to the HQ is very poor   Answer Question

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2 people found this helpful

Accepted Offer

Positive Experience

Average Interview

CX Specialist Interview

CX Specialist
Portland, OR

I applied online and the process took 2 months - interviewed at Airbnb in May 2014.

Interview Details – I first applied to Airbnb at the end of March 2014. The recruitment/interview process was very long but for a good reason. They really want to get to know you and make sure that you'll be a great fit for the company.

First there was a generic application submission where you upload your resume and cover letter. Within a few days, I was contacted to take part in the Hireart video interview where you record responses to customer service-related questions and about the website. Really dig in and make sure you know the website before you start this! After I submitted my hire art video, I waited over a month to hear back. I definitely thought that ship had sailed after it being a few weeks but I was invited to the group interview in mid-May. This was a group of about 20 candidates with about 10 current Airbnb employees present. It was very casual and included typical "tell me about yourself"/fun fact group sharing activities. Ultimately, they want to find someone who can get along with just about anyone and is a great people person. Smile and try to introduce yourself to as many people as possible (not just the airbnb recruiting staff!). I met some amazing candidates at the hiring meet up. Most importantly, I recommend listening and remembering the names of some key recruiters or current employees you connected with during the meet-up. When I was waiting to hear back for the Skype interviews and it had been awhile, it was nice to be able to reach out to someone to inquire what the timeline was for the rest of the hiring process.

Insider Tip: Dress casual and remember during the group/team exercises that being a leader doesn't mean that you need to be talking the most. Often times the most important leadership quality is the ability to listen to your teammates. Good luck!

Interview Question – What is something you would change about the website?   Answer Question

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No Offer

Neutral Experience

Average Interview

Customer Experience Specialist Interview

Customer Experience Specialist
Dublin, Dublin (Ireland)

I applied online and the process took 2 months - interviewed at Airbnb in May 2014.

Interview Details – I applied online on the company website. It took me 2 weeks to get an invitation for a first skills testing. However, I got an email explaining the role, as well as salary range, working days and other information of what to expect from the role. The test is about answering questions through their interview partner, Hireart. Questions included: When was the last time you worked really hard? When was the last time you did something to someone that you didn't have to do? Another question was similar to a roleplay: As a host how would you make couple XY's stay as pleasant as possible?

Interview Question – How do you cut a cake in 8 pieces with 3 slices?   Answer Question

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1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Customer Experience Specialist Interview

Customer Experience Specialist
Portland, OR

I applied online and the process took 2 months - interviewed at Airbnb in May 2014.

Interview Details – I applied online by first sending in my resume. A few days later was sent a link to HireArt to complete a 7 question interview that had video portions. It was easy enough but took me forever because I kept re-recording. Waited over a month and finally got an invite to the group interview aka hire meetup. There were about 25 or so other candidates and about 8-10 current Airbnb employees. The process took a few hours, was less scary than I'd worked myself for, and involved some role-playing, survival team-building scenarios, and short one-on-one interviews. The next day I was asked to do a Skype interview with someone in Dublin. Still waiting to hear back but I think it went very well and felt natural. Basically, Airbnb staff members are really chill, respectful, and easy to talk to. Research company culture and policies. A billion bonus points if you've used the site as a guest or host and like to travel.

Interview Question – It wasn't "difficult" per se, but they asked me if I could have any job in the world tomorrow what it would be. Unexpected and potentially tricky!   View Answers (2)

Negotiation Details – **still waiting to hear back, but I know salary is set in stone and is competitive!**

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