I applied online - interviewed at Alaska Airlines in December 2013.
Interview Details – Applied online and was invited to attend a group interview, after being there from 9-5 and two group interviews and two rounds of 1-1 interviews, I was offered the position. Traning was in seattle
Interview Question – Are you willing to work mandatory OT, holidays and weekends Answer Question
I applied online and the process took 5 days - interviewed at Alaska Airlines in October 2013.
Interview Details –
After an online application, I received an email from a woman with Alaska airlines asking the following questions--
1. Are you willing to accept full-time work, working 30-40 hours per week?
2. Are you able to accept a starting wage of $11.21 per hour ?
3. Do you have at least two years of customer service/ community service experience?
4. Are you at least 18 years of age and authorized to work in the US?
5. Do you have COMPLETE open flexibility to work any schedule (mornings, nights, weekdays, weekends, and holidays)?
6. Are you currently working or attending school?
7. What is the best phone number to reach you?
What is the best day and time of day to reach you this week between 7:00 am – 4:00 pm PACIFIC TIME?
Next, you receive an email scheduling a phone interview where they ask you the usual interview questions "why Alaska airlines?" and "tell me about a time when you handled a difficult situation?"
After you pass the phone interview, they schedule you to attend a group interview. My group had about 50 people. You then watch two movies. The first 10 minute one is about how the current employees love their jobs and flight benefits. The second video is about company integrity, that sort of thing. They then go over company benefits, pay, hours and have a few employees model the uniforms for the group.
You are then broken into two groups for the interview. We were each given a slip of paper with a "difficult" scenario on it and had to stand and explain how we would handle the situation. Next, we were ask who our favorite famous person was and why? Then they had us stand and talk individually about our favorite job. Lastly, we were broken up into groups of five and were ask to design a new curb to curb service, then explain it to the whole group. They send you into the hallway while they decide who has made it to the one on one interviews. The names are called out and the rest are excused to go home. Like other people on this site mentioned, the people they picked were very pretty(Barbie/Ken doll like) people who were in their 20's. They did include one older gentleman who had an airline background. I felt like I answered the questions exceptionally well, but did not meet whatever criteria they were looking for.
Interview Question – One of the things they ask you is, are you able to be flown to a week of training in Seattle? (They put you in a hotel and handle flight arrangements.) Answer Question
I applied online and the process took 5 days - interviewed at Alaska Airlines in May 2013.
Interview Details –
I was invited to attend a group interview today with this company. First, you watch a couple of films and some current employees speak about their jobs. I noticed that all the more mature people had MANY years of experience, which meant they were hired as young people. Being on of the more mature people in the room, I was a little concerned. Justifiably so, as it turned out
We were told that while Alaska is a family oriented company but that for this position, you are required to work full time, for the summer months on all holidays and weekends. Either an 8hr a day shift, with 2 midweek days off or a 10hr shift, with 3 mid week days off. If something irregular occured during your shift, you were kind of required to stay and help them deal. They schedule 24/7 and some shifts were graveyard. This company highly regards seniority. So, as long as you were last hired, you are low man for time off and most everything else.
The flight benefits sound great. An employee is eligble after 60 days. For a 3 month employment, I say hmmm. Also, I asked the phone interview lady if this ever translated to regular and not temp emp[loyment . she gave an absolute YESSS, all the time. The Alaska people said,Um,NO.rarely. A girl in the lobby, who did get the one on one interview, said she was refered by 2 current customer services agents that had been hired temp the previous year and never left. So, I don't know what the truth really is.
You are divided into groups. Then you are given a question to answer as a team. I think they just want to see how you articulate. There are no wrong answers, which is so obviously not true. Think of yourself in an airport and how the employee handled your issue..Did they hold the plane for you? Did they right a mistake? That should lead you to an answer. I felt I did pretty well. They also ask you to tell them something about yourself that you wouldn't find on your resume.
We were then let go and told to come back in half an hour. We all did and then waited another half an hour. They came back and read the names of the popele would made it to the next round. They were all the prettiest people in the room, as well as all very young. Some had performed well and some had not, frankly. One of the girls had very little experience and was dresed very unprofessionally nor was she particularly well spoken.
If you know someone who will refer you, are good looking and willing to be molded by the company, go for it! If you are above 30 with a wealth of experience, I say don't bother. It seemed to me, by observance, that they don't want to break you of any bad habits you may have obtained along the way. They want to train you their way and hope that you will stay a long time.
All that said, I was sorry not have been given a chance. Seems like a great company and I could have brought a lot to the table. Just too bad I am not 25, I would have killed it.
Interview Question – Tell us something about yourself that is not on your resume. All the group questions were typical customer service scenarios. If you were a waiter and your customer had a bad meal..If you were a hairdresser and gave a bad haircut, etc Answer Question
I applied online and the process took 2 weeks - interviewed at Alaska Airlines in April 2013.
Interview Details –
The hiring process is a different one. They start promtly with a video about the company followed by a overview of the position that you are interviewing for. Next you are broken into 2-3 groups (mine had 8 people). In the 'group interview' you have to stand, say and spell your name and are giving scenario cards. You are told that there are not right or wrong answers but thats obivously not true. After each person reads their card and gives an answer you're broken into 2-3 more groups and have an activity and presentation.
During this whole process I showed up early, was smiling and attentive to everyone speaking. When I was speaking I tried to speak clearly, loud enough to hear without yelling and keep eye contact. I dressed professional, sat like a lady and had all my documents ready to go, with a killer recommendation letter! They only asked ONE question about us as a person (Tell me about yourself, something that would not go on a resume). From this they picked the people the wanted to one-on-one with and I was not one of them. In fact, I'm not sure how they do decide. I have 10+ years in a faced paced customer service environment and they chose a girl with PURPLE hair over myself and many other more than qualified applicants. There was a lady in my group that gave by far the best answer to the scenario question and was not chosen.
I found the whole process to be very impersonal from a company that uses "caring" as one of their values. After going through this process I'm not sure that Alaska is a company I would like to work for. It seems that qualifications and experience are not chosen. It does not matter if you "dressed-for-success". I'm not necessarily referring to myself, there were plenty of people that had more customer service experience than me or more experience in general. I know from chatting with people on breaks that quite a few of them knew about the position because of an employee at Alaska. So maybe that is the trick, who you know gets you an interview. Sad. I think that they missed out on quite a few great, loyal employees that day.
Interview Question – The random scenario questions. Answer Question
-The "Alaska Spirit" and friendly work environment
-Ancillary training and career development programs
-Performance-Based Incentives – Full Review
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