Alaska Airlines Flight Attendant Interview Questions

Updated Apr 15, 2015
Updated Apr 15, 2015
66 Interview Reviews

Interview Experience

Interview Experience

61%
25%
12%

Getting an Interview

Getting an Interview

97%
1%
1%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy

66 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

 

Flight Attendant Interview

Accepted Offer
Positive Experience
Average Interview
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2 weeksinterviewed at Alaska Airlines in April 2015.

Interview

Two weeks after submitting an online application I received an email saying that someone from HR would like to conduct a phone interview me for about 15-20 minutes. A date and time was set and I was to email and confirm the appointment. I was asked to have a copy of my resume handy to refer to during the interview and to be in an area free of distractions.

Interview Questions

  • After brief introductions, she asked me if I had my resume handy. I did and she proceeded to ask me about each of my previous positions: when I started, when I left and why did I leave the company. She asked me of a time when I went above and beyond expected service and what I enjoyed about my last position. She also asked me why I wanted to work for Alaska Airlines. After the interview was completed she told me that she would like to invite me to the next phase of the interview process which would be an all day event. I accepted and will travel at my own expense to the location selected for the in person interviews. I have not actually been hired yet. This was only the initial phone screening phase of the interview.   2 Answers

Other Interview Reviews for Alaska Airlines

  1. Helpful (13)  

    Flight Attendant Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Alaska Airlines.

    Interview

    The day started early and promptly at 0800. Candidates were turned away in 0801. Forty one people made it by 0800.

    The day started with a one hour presentation about Alaska Airlines explaining their culture, the Flight Attendant career, the life on reserve, and how training works. Then we split up into groups of approximately 10 and had a group interview.

    During the group interview each person introduced themselves. They had us arrange in alphabetical order by last name. The recruiter handed out a card with one question on it and one by one we answered the question. After everyone was finished they went around and we had to say an interesting fact about ourselves that was not listed on our resume. Afterwards we were finished with the first session. We went on a break and back into the main room.

    After a little wait and everyone was back in the main room, HR came in and called 16 names. Those 16 were selected to move forward to the next step and everyone else was free to go.

    They gave us an interview time and released us to lunch.

    This interview was one-on-one and began with a Flight Attendant going over the basic qualifications of the job, the minimum requirements, pay, uniforms, and training. Then we had your typical HR interview with the situational based questions and they went over your application and work history.

    After the one on one interview we were told fairly quickly if we were going to advance to the final panel interview. Then there was about a three hour wait as others were finishing their one on ones.

    After everyone was finished with the one on one they had narrowed it down to 10 folks. We were split into two groups. The panel interview was one big group exercise. They want to see how you work together. The questions were situation based - what would you do or how would you handle - type questions.

    After our group was finished, we went into another room and waited. HR came in and said the were going to take us out individually and tell us the results. One candidate was called out and was not selected. HR came back into the room and offered the remaining four of us that we were successful.

    Interview Questions

    • Tell us a time when a previous employer implemented a policy change you either didn't agree with or weren't made aware of How did you handle it?   1 Answer
  2. Helpful (7)  

    Flight Attendant Interview

    No Offer
    Positive Experience
    Difficult Interview
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Alaska Airlines (Seattle, WA).

    Interview

    Be on point! Smile like there is no tomorrow. Take notes. Pay attention. The company looks great and a lot of people have to apply more than once to get in. So don't give up. There were 75 people in my session. They cut it down to 23. I made the cut. Went to the HR meeting & I think I was so nervous I freaked out & started rambling. KEEP IT SHORT & SWEET. Also be sure to mention volunteer work you've done.

    Interview Questions

  3. Helpful (1)  

    Flight Attendant Interview

    No Offer
    Negative Experience
    Average Interview
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online – interviewed at Alaska Airlines.

    Interview

    I agree with most of the reviews on the interview process. I would like to share a few things I noticed duuring the process. I unfortunatly did not move forward to the second half of the process. I was suprised at some of the candidates that were chosen, they were not the most professionally dressed. Most women had pants and wore trendy jewelry. Some had more makeup and trendy hairstyles. So dont let the "professional" appearance fool you. I think there are power words that you need to hit to get a certain score in order to move forward. I will try again and would still love to be hired.

    Interview Questions

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. Helpful (9)  

    Flight Attendant Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at Alaska Airlines in February 2015.

    Interview

    Here are the questions! Just remember short and sweet and never stop smiling and no need to be nervous! Also, be sure to be honest, it worked for me. The STAR method is a good way to practice answering the questions. Have fun!

    Situation: who what where when how
    Task: specific challenges, deadlines, costs
    Action: highlight traits without stating them, initiative, intelligence, leadership
    Result: close with a result quantify if possible

    time when went above for customer service:

    Why do you want to be an alaska airlines attendant?

    Why do you want to leave your job?

    What have you done to improve your professional image?

    Why do you want to leave your job?

    How I've handled difficult situations in the past?
    Angry customer:
    .Drunk customer:
    Non English speaking customer:
    Mean coworker:
    Coworker not working:
    Coworker rude to passenger:
    Coworker or passenger breaking safety regulations:
    Customer and no safety belt time for take off:

    What do you find most negative about being on reserve?

    how long do you plan on working here?

    How do you measure personal accomplishments?

    Policy change you weren't made aware of or didn't agree with how did you handle it?

    Something not on your resume?

    About yourself?

    Weakness?

    Strength?

    How do you deal with stress?

    one word that describes what you live for?

    . Most challenging part of being a fa?

    Give an example of a time you gave a first impression, did they think something that is not true to character?

    What do you like least about your job?

    What would you do if someone in Coach was demanding an alcoholic beverage before you got to him with the drink cart?

    What is a mis conception your friends have of you?

    When was the last time you received constructive criticism and why? Who where and when?

    Another flight attendant misquotes how many drinks a passenger can have, how do you resolve this without causing tension between you the other fa and the customer?

    . If a passenger was holding a carryon and did not want to place it underneath the seat what would you do? Now what would you do if they told you it was their loved one's remains inside the urn?

     Why do you think professionalism is important?

    Define professionalism

    How my life has shaped me professionally?

    What qualities should an AA FA have?

    What do you think would be the most challenging part of being a FA?

    How have you resolved a conflict with a customer in the past?

    What is your impression of a flight attendant reading a magazine on a red eye and the passengers are sleeping?

    Explain the most stressful situation you were and how did you handle it?

    Tell me about your customer service?

    How has your personal life shaped your professional life?

    Are you able to relocate? What's difficult about relocating?

    What could AA provide in their orientation that you knew but wasn't talked about?

    Interview Questions

    • Are you able to relocate? What's difficult about relocating?   Answer Question
  6. Helpful (1)  

    Flight Attendant Interview

    No Offer
    Positive Experience
    No Offer
    Positive Experience

    Application

    I applied online. The process took a dayinterviewed at Alaska Airlines (Seattle, WA) in March 2015.

    Interview

    I didn't make it past the first exclusion round, but it was all a great experience. We were first informed on more facts about Alaska and what the job entailed and given a chance to meet each other and learn about each other's backgrounds and interests. Then, after being separated into groups, we were asked a series of only 3 questions. One of these questions was answered with a partner (or 2 in some cases). And that's it! Three questions and back to the full group for elimination. We are given another opportunity to talk with other applicants as we wait for the results. I stayed at the hotel for a while longer, it was really fun and interesting to meet others from totally different walks of life with similar interests. Just the fact that all of us are here brings a unity in interests....really cool!

    Interview Questions

  7. Helpful (1)  

    Flight Attendant Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Alaska Airlines in March 2015.

    Interview

    First (phone) interview was pretty easy. She asked me a few questions and went over my job history (make sure you have your resume on hand). They're mostly hiring people who has customer service skills so make sure you incorporate that to your answers and make sure that you are flexible with work as far as scheduling. I got invited to a 2nd interview next month.

    Interview Questions

  8.  

    Flight Attendant Interview

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Alaska Airlines (Chicago, IL) in March 2015.

    Interview

    the phone interview was easy , i think they should go a little more in depth before you go to the f2f because alot of people were cut after the 1st round. out of 60 people they only kept 9

    Interview Questions

  9. Helpful (8)  

    Flight Attendant Interview

    No Offer
    Negative Experience
    Difficult Interview
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Alaska Airlines.

    Interview

    Applied online 1/16/15
    Received email 1/18/15 to answer questions

    1. If hired, do you have COMPLETE open flexibility to relocate* to ANY and EACH one of our 5 domiciles - ANC, SEA, PDX, SAN or LAX (assignments are based on business needs and seniority)?
    **COMMUTING is NOT a viable option; getting a crash pad is acceptable though.

    2. Have you had an IN PERSON interview with Alaska Airlines for the Flight Attendant position within the last 6 months?

    3. Are you able to attend an interview, if selected, in Seattle, WA, Portland, OR, Southern California, or Anchorage, AK at YOUR OWN EXPENSE in the next few weeks?

    4. WHICH location would you prefer to attend an interview at YOUR OWN EXPENSE?

    5. What is the best phone number to reach you during the week?

    Notified 1/20/15 that they would like to schedule phone interview
    Phone interview 1/21/15
    1. Tell me about yourself
    2. Why Alaska
    3. Tell about time you went above & beyond for a customer
    4. What do you like least about your job
    Recruiter was so nice, made me feel welcomed, scheduled me for in person interview 1/28/15. The phone interviewer is not at the group interview.

    Group interview at 1/28/15 8:00 am
    As people waited, everyone had their smile on & actively spoke to each other. Some really worked the room, making sure to visit with most of the applicants on the other side of the room.
    Showed video talked about the F/A life & Alaska's benefits.
    Split us into groups & different rooms
    Our group had 15-20 people
    Each had to stand up, say first & last name, plus the spelling of our names, then asked "What job have you been most loyal too"
    Then they split us into groups of two, picked a card that has question on it. Situational questions, What do you do if a person doesn't want to wear a seat belt, What if a coworker is rude to a passenger, why should flight attendants be professional, what if a passenger wants you to save a meal & you run out before you get to his row.
    Everyone had great answers, then the interviewers challenged our answers to make us think of a better, different answer, or if were going to stick with our original answer. Interviewers were very nice till this point, then they really pushed. They really picked on some of the people more so than others, which actually felt rude & made the rest of us uncomfortable watching the back & forth relay.
    Then we were each asked to give them one detail that was not on our resume. (A hobby or interest)
    Again, answers were wonderful by all.
    We then were told to break, then meet back in the first room.
    We all took our seats, chatted with our neighbor until spokesperson read the names that were selected. Out of 90 people applying they chose 12-14.
    Not sure what happened in the other rooms, but in the group interview that I was in, only a few were chosen out of our group of 15-18.
    Really hard to say what Alaska was looking for. Dark hair, Asian, Mexican, African American were mostly chosen. Not beautiful/handsome, more of a plain look. Some were kind of frumpy looking. I can say the few from my group were very articulate, but my whole group really was amazing. Many previous flight attendants were NOT chosen. Alaska is funny this way. Maybe they think flight attendant's can't be retrained? I don't know, but I know many that have applied that are outstanding employees, & they don't get chosen.
    There were so many people from all walks of life that flew in from faraway places, on their own dollar, that really thought they had a good chance, they were devastated. Honestly, its too many people in these group interviews. So many should have been able to go to the next step that looked & acted the part but were cut right away. Another disappointment is having to wait another 6 months to reapply, when so many are capable & have the qualifications for this job that were passed over. The recruiters state over & over to reapply, but why state that if you have so many capable applicants there now?

    Interview Questions

  10.  

    Flight Attendant Interview

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Alaska Airlines.

    Interview

    The team did a great job letting everyone know about the company and job requirements. The group interview was exactly what others have stated. Get there early, smile, be nice and stay alert!
    Alaska Airlines is a fantastic company. I will definitely apply again in the future.

    Interview Questions

Work at Alaska Airlines? Share Your Experiences

Alaska Airlines

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.