Alaska Airlines Interview Questions

Updated Jul 26, 2015
191 Interview Reviews

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  1. Helpful (2)  

    Flight Attendant Interview

    Anonymous Employee in Long Beach, CA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 1 dayinterviewed at Alaska Airlines (Long Beach, CA) in February 2012.

    Interview

    Im a flight attendant looking for a new airline and this has to be the most exhausting interview process i've ever been through. I went March 2012 and made it to the third interview before they basically told me to get the hell out. So first they do a group interview. They make four big groups and send us all in different rooms. basically you have to be all smiley and friendly (fake) and make your little speech with good energy. then they pair you up with your neighbor and give you a scenario to resolve to see how well you work with strangers. then you go in a big room with everyone and they give the boot to about 75% of the people that showed up. Four hours later(literally), it's time for the one on one. they try to make it casual so they can see the real you. They ask questions if youre willing to relocate, about your current employer, blah blah blah typical interview questions. If they like you, you go onto the third and final one with HR. THATS the one where they grill you about your job history. i mean THEY GRILL YOU. details, details, questions for 15 minutes STRAIGHT about every little detail about your job history for the past TEN years. A lot of "what if" and "tell me about a time" questions. The one i HATED was "tell me about the last time you recieved constructive criticism... who was it, when, where and why?" Eventually i was so mentally and emotionally exhausted that i gave up about 8 minutes in and started giving short answers. Thats where i went wrong. They make it into a negative environment purposefully to see how you will react. Then i was sent back to another room to hear from someone if you got the job or not. Some 18 year old girl ended up calling my name with a little folder and said "at this time, you will not continue on the interview process" then told me to get out. So yeah at least they have the decency to tell you that day that you dont have the job! :) hope it helped. Oh and they tell you to reapply again in 6 months :) <3 jaded stew

    Interview Questions

    • "when was the last time you received constructive criticism and why when where who and what was their middle name?"   Answer Question
  2. Helpful (2)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Seattle, WA
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 6 weeksinterviewed at Alaska Airlines (Seattle, WA) in September 2012.

    Interview

    Just smile a lot. Let them know that you are flexible, outgoing, and that you work well with others. Did I say smile a lot? Make eye contact, and be flexible.

    Interview Questions

    • If a passenger was holding a carryon and did not want to place it underneath the seat what would u do? Now what would you do if they told you it was their loved one's remains inside the urn they were holding?   1 Answer

    Negotiation

    N/A

  3. Helpful (10)  

    Flight Attendant Interview

    Anonymous Employee in Portland, OR
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at Alaska Airlines (Portland, OR) in April 2013.

    Interview

    Ok...I just had to post this!! I went to an Alaska Airline hiring event yesterday April 23,2013 in Portland OR. and wanted to let everyone know what to expect when Interviewing with Alaska. I would say at least 150 people came...and they chose around 17 ppl. It was VERY disappointing to say the least. First, what Alaska tells you to expect on their website is not what to expect when it comes down to whom they are looking for as an employee. They chose VERY odd individuals...A bartender, a barista, a hairdresser...not the nurses...the ex-flight attendant's...really no one with good experience. They tell you right away that if there is a 911 on the plane...your it!!! Well then wouldn't you want a nurse or a ex-flight attendant to help you on the plane....not a bartender or a hairdresser??? They ask you to tell them something about yourself that is not on your Resume and to give yourself bragging rights about that something...two of the individuals they chose of the 17 spoke of awesome grandkids and the other spoke of being a avid sports fan of the LA lakers. Then a ex-flight attendant whom they didn't choose stood and spoke of something not on her Resume which was that she had been giving a reward for catching the "fake hi-jacker" in a mock up when she flew for the airlines...Again...wouldn't you want an ex-flight attendant on your flight that has those bragging rights..not the individual that say's..."GO LAKERS" and her grandkids are cute!! ODD Alaska Airlines...I have such a different opinion of Alaska Airlines now....NOT GOOD!!!

    Interview Questions

    • Group question were in sets of 3 people and your all asked a specific question to answer from..."passenger won't put on seatbelt" to "fellow employee is texting while taking off"...what do you do?   2 Answers
    • They DON'T drug test you that day... they send you to Seattle for that; and most of you will be sent home at lunch...which is around noon after the group interview. They kept the 17 people for the one-on-one interview's. For me to walk out with over 100 others people that were very HIGHLY qualified made me not feel as bad...but still I was very frustrated. Then to top it off....you can't re-apply for the flight attendant position for 1 year....that is HORRIBLE to make these very QUALIFIED people wait that long to try again.   1 Answer
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  5. Helpful (12)  

    Flight Attendant Interview

    Anonymous Interview Candidate in San Diego, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 7+ weeksinterviewed at Alaska Airlines (San Diego, CA) in April 2015.

    Interview

    I submitted my application in late Feb / early March and I was notified that they accepted my application in late March. Phone interview was scheduled for April 9th and they were very accommodating in selecting a day and time of day. I was successful in my phone interview (usual questions about why you want to work for Alaska Airlines and briefly describe how I went the extra mile for a customer) and I was invited to the next phase of the process which was the group and one on one interviews. I was again given a couple of choices of either Portland Or, or San Diego so I chose San Diego as it was scheduled for April 20th and Portland was April 12th (too soon). Keep in mind that you have to provide your own transportation to the interview sites and you are also responsible for food and lodging. If you want it bad enough, you just do it even if you have to drive there and stay with relatives which is what I did. Last phase of hiring process began bright and early at 8:00am on April 20. I would suggest that you scope out the meeting place the day before and show up a half hour before the start as they will not allow access after 8:01am. The morning started with a few video clips interspersed with talks from various Flight Attendants (FA's) and HR staff. We broke up into 4 different groups ( about 60 plus total people at event) and performed some group exercises. After break we gathered again ,the group of 15 was pared down to about 6-7.The 6-7 people were then taken individually by a FA to go over minimum requirements for jobs and then a one on one with HR person. After that process, we were taken out individually and told whether we moved on to the next round. The next round consisted of about 6-7 people from the first 2 groups. We then went through some group exercises that gauged team work ability, customer service skills and in some case just general knowledge and logic on just about every area. It was fun if that kind skills test comes naturally to you. The most important things to remember and I have seen it stated before on this thread is to SMILE constantly (but don't be fake about it, be sincere), Be HONEST, and be yourself. If you are acting, someone , somewhere will catch you and your journey is over. We were then brought to another room and told that we would be taken out individually to be told of the results. They took the 1st person out and after a couple of minutes they came back in to inform the rest of us that we got the job (contingent on passing a 5 week training class in Seattle, WA. A couple of suggestions. If you already have a Passport book, bring it. If you do not and you are serious about this new job field, then I would suggest that you spend the 120.00 so at least the paperwork is started as it is a 8 week process to get your Passport book. Also they did stress that it is rare that the onsite interview process takes 2 days but it did take 2 days in San Diego. If you fly in be prepared to change your flight and come with an extra outfit. All in all, it was a great interview process! I don't say that because I was successful, I say that because you will eventually see what they are hoping to achieve with this process and that is the continued success of this highly sought after Airline. There were a LOT of FA's from other airlines and I did not see a lot of those that had raised their hands in the morning to the time the dust settled in the afternoon. There are looking for a special type of FA but if you are unsuccessful the first time they very much encourage you to try again and again if need be.

    Interview Questions

  6. Helpful (1)  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Alaska Airlines.

    Interview

    The process was challenging but completely rewarding! Orientation at first, then group interview questions. Then one-on-one with flight attendants and HR, followed by group exercises. Throughout the process people were eliminated. Make sure to dress professional appearing a flight attendant. Things to consider, skirt length should be modest, make up natural and be yourself!

    Interview Questions

  7. Helpful (1)  

    Reservations Agent Interview

    Anonymous Interview Candidate in Seattle, WA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ weeksinterviewed at Alaska Airlines (Seattle, WA) in March 2015.

    Interview

    The interviewing process was pretty rigorous. Alaska takes the time to completely assess each applicant to be sure you will be the right fit for the job. I applied online through their website, a day or two later I got an email with approximately 5-6 questions, I filled that out and provided a day and time that I could receive an 'over the phone interview', during the phone interview I was asked about previous employment, and about specific experiences. I was told I would be moving onto the next step of the hiring process. She emailed me a date/time/location for the next part. I showed up 15 minutes early, there was an alaska recruiter waiting to check me in, I got my name tag, and took a seat in the conference room (there were approximately 30 people there for the same reason) we watched a 15-20 minute informational video about alaska and then 4-5 supervisors from the call center came up and introduced themselves and answered questions, after the presentation they asked everyone if they were still interested and if they weren't they felt this job wasn't for them then they could go (they gave us a 15 minute break to decide) after the break we all came back into the room where they randomly drew names and assigned a time that the one on one interviews would start (that same day) - we all moved down the hall into a bigger conference room, and waited for our assigned time. Once the assigned time came up we went into another room where I was asked about job history, dates of employment (they need a 10 year work history - which isn't easy due to the time, they're flexible with date range as long as you get the gist of the information down) we discussed roles in previous jobs and she asked me a few situational questions. She sent me back to the main room, where I waited around 10 minutes. After that, another supervisor got me, took me into a different room where there was a computer and a piece of paper with information written on it, she wanted me to book a trip departing seattle arriving in Sitka Alaska, basically they want to make sure you know how to navigate a windows based computer, and you can type and also read and comprehend information. After that she asked me more situational questions, this one on one lasted about 10 minutes, then she asked me to go back to the main room. I waited about 15 minutes and then she came back and handed paperwork to one of the recruiters, they called me name, offered me the position as long as my background check, drug screen etc. came back OK. They gave me an appointment date/time to go have my drug screen done, also they handed me the city code sheet, you have to memorize all city codes that alaska/horizon fly too, there are approximately 115 codes, it seems a little overwhelming but as long as you buy flash cards and take the time to do it, it's not that bad. I also used the quizlet app on my iPhone which helped me a lot! On the day of the drug screen, I went in, checked in at the front, and was taken downstairs to provide the urine sample. Alaska is also a nicotine free company (it reduces the cost of healthcare for all employees) so after the urine sample, they give you a mouth swab to put between your gums for 10 minutes, after the wait they seal it and both samples get sent off for testing. If you have used nicotine in the last 6 months then you have to wait 6 months to apply again. I waited a few days, and received several emails from different HR personnel and supervisors, theres a few work sheets you need to complete before your first day. In my experience from previous jobs, there is quite a bit of stuff you need to complete and hoops to jump through before the position is yours. At first it was a little overwhelming, but if you just stick with it, and complete each task as it comes, you'll be ready to start in no time. Since alaska puts this much effort into hiring the right people, the turn over rate is almost zero and the dedication from employees is amazing.

    Interview Questions

    • How would you handle an irate customer who had picked a specific seat on the plane to sit, but for some reason was unable to sit there?   1 Answer
  8. Helpful (7)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Seattle, WA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Alaska Airlines (Seattle, WA) in April 2015.

    Interview

    I applied online. The next day i got an email asking basic questions i.e.: am i able to relocate to any of the bases. A few days later i got called for a phone interview. We went over my resume (work history), and I was asked why I want to become a flight attendant and why Alaska Airlines. A week later was my interview in Seattle. VERY LONG DAY! It was 11 hours total. It started with an hour orientation (overview of the company and being on reserve). There were about 50 of us to start. Next was the group interview. We split up into groups of 13/14 per room. We had to alphabetize ourselves by last name. We were then handed an index card face down. It had a question on it that we had to answer fairly quickly after we flipped it over. They will occasionally come back with a flight scenario and ask you how you would handle it. When everyone was done, we all went back into the orientation room. They called out 13 names to stay, the rest were dismissed. We then got scheduled a time for a 1-on-1 with a flight attendant (this was more of your work history, why you left jobs etc). I had to wait 2 1/2 hours until my interview so i had time to grab lunch (eat with a group, they are watching you!!!. After the 1 on 1 was an interview with HR. This is where it got nerve racking. It was a LOT of questions about relocation, what is going to be the most difficult part, how you have prepared ,ect. There was a gap of time to wait before the last interview which was the panel interview. You all sit in a row of chairs in front of a panel and they literally ask you question after question, scenario after scenario on what you would do. There is really no right or wrong answer (since you don't know much about being a flight attendant), but even though you are dog tired, perk up, keep smiling, be willing to answer questions, and show them you want this job! They ended up offering just a handful of us a position at the flight attendant training July 7.

    Interview Questions

  9. Helpful (2)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Portland, OR
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Alaska Airlines (Portland, OR) in April 2015.

    Interview

    Great process, great people! Come prepared! The candidates who talk clearly and present themselves with confidence are the ones who make t thru. Do not forget to smile and mingle with everyone!

    Interview Questions

  10. Helpful (2)  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Anchorage, AK
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Alaska Airlines (Anchorage, AK) in April 2015.

    Interview

    Applied online. Received an email from HR about one week later. Scheduled a phone interview for the next day. The phone interview lasted approx. 15-20 min. I was asked basic customer service questions (ex. Tell me about a time you had to deal with a difficult customer and how did you handle it). I was then invited to attend a group interview taking place a week later. I was informed that if travel was necessary it would be at my own expense and to expect the process to take an average business day (8hrs). The group interview started with around 25-30 people. Started with an orientation of sorts explaining the job/benefits/schedule etc. We proceeded to organize ourselves in a circle alphabetically (during this time there are about 5-9 Alaska Air representatives observing the group. I believe this is when you begin to make your impression as they are looking for individuals with good social and people skills.) Then we were given a partner and a scenario card which we went around the room answering in pairs. Then we were each asked to give one thing about ourselves. After about 1 hour of group activities, they asked us all to wait. About 45 min later the panel came back with a list of about 10 people that they wanted to move on to the individual interviews. We were given a time for our interview (we could leave and come back if time allowed). I was interviewed by two people, one HR and the customer service manager. They asked every detail of my work history and a few easy basic questions (why do you want to work for Alaska Air? A time you had to work with a difficult coworker...etc.) this lasted about 15-20 min then they asked me to wait outside while they discuss. About 10 min later they came out and extended an offer. I believe there were maybe 5-7 people that got an offer. I think the biggest thing to remember is that they are always observing. Introduce yourself to the group when you walk in, talk to people and socialize, this is super important for customer service.

    Interview Questions

    • What do you think will be the most challenging for you In this position?   Answer Question
  11. Helpful (3)  

    Customer Service Agent Interview

    Anonymous Employee in Milpitas, CA
    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at Alaska Airlines (Milpitas, CA) in February 2015.

    Interview

    Well, I appreciate the offer and opportunity but I feel like Alaska Airlines needs to come up with a better method on Hiring future candidates because the Hiring Process was really dragging and Long. First I applied online then a few days later I got a call and they asked me a few questions. They email me this questionnaire and I sent it back answered via email then called me for a 15 minute phone interview the next day. After that they let me know I been selected to go to the group interview which was in Milpitas which is a 1 hour or 1 hour 1/2 drive from Oakland Since that's the station I applied for. So Saturday came, got up super early for the interview then headed to the hotel that the group interview was being held at. It was about 50-60 people there dressed very professional. We had to be there by 7:30 am and it wouldn't be over till possibly 4 pm. We got there they explain how the job works and how your hours/benefits will be etc. then we split into 3 groups of 20 people each. We played some tactic games and they ask scenario questions. After that, we go on a 15 minute break and out of 60 people they only wanted 15 people so yes this is a COMPETITION just for the job position itself. Thank god i was 1 of the 15 people.. Then they said come back in 1 hour for the one on one interviews. Came back did my one on one and they ask about EVERY single job you have had and want to know why you left that job and are you still good with the manager etc. Then you have to wait another 15 minutes to see if you have been selected. Honestly, This was the longest interview process I ever been through and the anticipation and anxiety that was build on even trying to get the job was nerve racking. So, if you want this job I say go for it just be ready if you are not chosen because theirs 60 other people competing for the same spot. They just need to find a easier and convenient way to hire people because I am upset at the fact you have to wake up super early to drive out of your city range ( no Bus or Bart is near by) and go there just for them to tell you no or we didn't select you. If you are in school and want to work here either take online classes or find a different job because their hours of operation are not compatible with mothers,students,no vehicle etc. They have 2 shifts 4 am- 10am or 4 pm- 10pm with Mandatory Overtime especially if your new because they go by seniority. I'm just giving heads up for people that simply don't want to waste their time or their chances.

    Interview Questions

    • Example: If you did a clients hair and it didn't come out the way she wanted it but she has only 20 minutes left to get her hair done. what do you do?   Answer Question
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