Alaska Airlines Interview Questions

Updated Sep 10, 2014
Updated Sep 10, 2014
86 Interview Reviews

Interview Experience

Interview Experience

44%
27%
28%

Getting an Interview

Getting an Interview

82%
13%
2%

Interview Difficulty

3.1
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral - interviewed at Alaska Airlines in June 2014.

    Interview Details

    Initial phone interview is the basics. Went to a hotel to do the in person interviews. Watched a couple movie clips and a HR rep went through a PowerPoint. Then we were split up into three groups which had about 12 peopl in them. The group interview had two employees asking you questions. It was pretty laid back and you were given a situation and had to respond to it on the spot. The face to face interview wasn't bad either. Just asked basic questions and finding out who you are. All of the Alaska employees were awesome and really friendly! They made everyone feel really comfortable in a stressful situation.

    Interview Questions
    • Name a time when you were given constructive criticism and how did you react to that?   Answer Question
    Accepted Offer
    Average Interview
  2. 4 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate  in  Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online - interviewed at Alaska Airlines in April 2014.

    Interview Details

    Applied online, received email to respond back with a good time to schedule an interview ...completed phone interview and was invited to interview. I flew from North Carolina to Seattle on my own dime and stayed at the marriott hotel where the interview was being held at 258.00/night. I arrived at the orientation type interview well groomed bright eyes and smiled for days(just in my nature) made sure to make eye contact with everyone speaking and who I spoke to. After an hour the group of 82 people were split up into groups. My room had 20 people. We were asked to stand and speak about a job we were passionate about...not to toot my own horn I have great experience with a well known company, excellent reference letters written even by my current supervisor...other younger girls stood and spoke about retail jobs in shoe stores being their passion...that girl was selected for a f2f interview and I was not....sure I provided a resume but I feel my resume got me the phone interview. In MY opinion, I wasn't selected because of my "appearance" . I am not a size 2 with with long flowing hair.... I have curves but I am not by any means overweight. I feel as though I paid almost a thousand dollars to be looked at!!!!!! I feel they should have at least had the courtesy to interview everyone they INVITED to attend this event. It wasn't presented to me as an "open house" or I would not have invested so much to get there. I feel disappointed because I feel I was not given a chance for anyone to get to know me. Also of the 20 people in my group at least 8 of them were current flight attendants or previous flight attendants and they were all selected for f2f interviews.

    No Offer
  3.  

    CSA Interview

    Anonymous Interview Candidate  in  Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took a day - interviewed at Alaska Airlines in May 2014.

    Interview Details

    Applied for the position in April., interviewed in May. Phone screen went great! Went to interview onsite where u watch some videos and then are split into groups. You are asked a scenario question and then challenged on the answer. You are also asked what job in the past you were most passionate about.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5.  

    Stores Supervisory Position Interview

    Anonymous Interview Candidate  in  Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied online. The process took 2 weeks - interviewed at Alaska Airlines in April 2014.

    Interview Details

    good and comfortable interview.

    No Offer
    Positive Experience
    Average Interview
  6. 2 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate  in  San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    I applied online. The process took 2 months - interviewed at Alaska Airlines in April 2014.

    Interview Details

    I received a brief phone interview, really easy. They asked questions like: tel us about a time you went above and beyond at a job, why did you leave your last position and if I was willing to relocate.

    Interview Questions
    • Once I was in the f2f interview they asked questions like: tell us something about yourself that isn't on your resume, what was the job you were most loyal to and why and a lot of customer service questions.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  7. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 days - interviewed at Alaska Airlines in March 2014.

    Interview Details

    What a joke! Just a numbers game. As previous posters expressed that if you are over 30 forget it. company definitely age discriminates. the CEO should know what goes on with their hiring practice. Then again they don not pay a living wage

    No Offer
    Negative Experience
    Average Interview
  8. 3 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate  in  San Jose, CA
    Anonymous Interview Candidate in San Jose, CA
    Application Details

    I applied online. The process took 2 weeks - interviewed at Alaska Airlines in February 2014.

    Interview Details

    Applied on line and maybe a week later got a email asking me to respond back about the best way to be reach and what time. Got a phone call the next morning, simple questions and I passed that part. She then sent me an email for a group interview which was being held two days later. Interview was at 8am in a hotel close by San Jose airport with about 50 people there. The panel was about 5 people, one worked there for only two years while another I believe over eleven years. They went over the background of the company and how your time sheet may look. Starting off seems like you get the hours no one wants, starting at 4am. They then split us up into groups which we played games and had to answer questions. At times I felt like it was a comedy contest, guess people thought if I could make them laugh the whole time I'll be hired. After the games and questions they made us wait 25mins to go over who they wanted to keep there for a 1 on 1 interview. Out of all the people there they maybe called about five names including a young man which I have no idea how he got his name called. He couldn't even answer his questions and was joking the whole time. So many different walks of life so I have no idea what they were looking for after they picked him as one. You can apply online for another position but for the same one you have to wait a whole year. In a year I will have another job and if I didn't I wouldn't apply for this airline again. Also you can not smoke cigarettes, you have to be at lease 6months clean of it.

    Interview Questions
    • Everybody had different questions. I believe my card asked me what would I do if a customer was short of money by only three dollars. After I answered they then asked me what if she does it all the time, what would I do?   Answer Question
    No Offer
    Negative Experience
    Average Interview
  9. 1 person found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Alaska Airlines.

    Interview Details

    Applies online 4/8 received an email with general questions. Waiting for next step.

    Interview Questions
    No Offer
  10.  

    Managing Director of Investor Relations Interview

    Anonymous Interview Candidate  in  Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 4 weeks - interviewed at Alaska Airlines.

    Interview Details

    I felt the process was highly efficient and very fair. They had a small window where the position was posted and they closed it to applications when they stated. They then took approximately two weeks to reach out and schedule a phone interview. The HR contact took care of the basics (nicotine, drug use, termination history, willingness to relocate) before asking specific questions provided by the hiring team. Her notes were then sent to the team, who then selected in-person candidates. They were quick to follow up and arranged details to fit my schedule. The employees I met were bright, friendly and engaged.

    The in person interview was on time, with the appropriate level of interviewers for the role. They were very genuine people and shared their philosophy in addition to trying to learn about me. Overall the entire experience was strongly positive. I ultimately pulled out of the interview process for family reasons, but absent that situation would have continued chasing this job.

    Interview Questions
    • None of the questions were difficult; they were situational and asking specifically about my experience, they weren't "tell me about a time that..." The questions were specific to my role, how I operate within the environment and what I saw as far as their business from the outside. Quite frankly, if you have done basic company research and know your own skill set well, the interview questions won't be an issue.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  11. 1 person found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate  in  Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied through an employee referral. The process took 2+ weeks - interviewed at Alaska Airlines in March 2014.

    Interview Details

    I passed the phone interview with no problem. I was asked to come in 2 days later for a group interview. I would say there were about 60 of us. Flight Attendants did a rah rah talk with us then we watched a movie and a Flight Attendant told us how hard it would be to be on reserve. Another Flight Attendant stepped up and told us about benefits and how great they are. Eventually we were split in to 4 groups and sent to different rooms. You take turns saying your name and what job you were most loyal to. They give you one question to answer and then explain that they are going in another room for 20 minutes to decide who gets to move on. They also tell you they know the process isn't perfect and you can try again in 1 year if your name is not called. Another person steps in and calls the names, also states the process is not perfect, and tells you to apply again in 1 year. About 8 names were called out of the 30 in the room. Almost all men. You are not allowed to ask for feedback, which I understand. To me it was a pretty unprofessional process. There were people who spent quite a bit of money to fly across country for the interview. Alaska could at least afford everyone a few minutes of a one on one. Maybe a better phone screening could narrow it down. I had great references and a great work background. I was even asked if I was an Alaska Airlines plant put in the group to observe. I wish I could give a hint as to what they were looking for. It seems to be whether the 2 people asking you 1 question get a good vibe from you. The Flight Attendants were all dressed professionally and looked great. I was surprised at how unprofessional the HR people dressed.

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview

See What Alaska Airlines Employees Are Saying

 Former Ramp Service Agent in Fairbanks, AK

Pros: “Free flight benefits. Medical benefits.” Full Review

Worked for Alaska Airlines? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.