2.9 of 5 546 reviews Columbus, GA 5000+ Employees

Aflac Customer Service Specialist IV Interview Question

I interviewed in Columbus, GA and was asked:
"All hypothetical questions so you can make something up. It all relates to the fact that you will be dealing with angry, upset, whiny callers everyday so just have some made up scenarios ready on how you calmed someone down, diffused a situation, and if/when you had to get management/supervisor involved."
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