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Apple Back of House Specialist Interview Question

I interviewed in Toronto, ON (Canada) and was asked:
"All situation questions. Name a time when you were faced with a tough situation at work in your previous employment. How did you deal with it?"
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Part of a Back of House Specialist Interview Review - one of 2,089 Apple Interview Reviews

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A bag was thrown at my head by a customer that was unsatisfied with the product and service. I acknowledged the customer and aligned with them. I asked them what it is that they wanted and how I could make the experience better for them
- Interview Candidate on May 9, 2013 Flag Response

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