Allegra Direct Communications

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Allegra Direct Communications Customer Service Representative Interview Questions & Reviews

All Interviews Received Offers

Getting an Interview  

50%
25%
25%

Interview Experience  

60%
0%
40%

Interview Difficulty  

Average Difficulty
5 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Rochester Hills, MI

I applied online and the process took 4 days - interviewed at Allegra Direct Communications in October 2013.

Interview Details – I came in after filling out the application two days prior to fill out a paper application then I took a "look and see" test where we had to look up the answers then I took a typing test and had a 1:1 interview, Was told to come back for a second interview.

Interview Questions

  • Are you comfortable sitting in an office sitting for a lot of hours??   View Answer
  • How would you deal with a customer over the phone if they are irate?   View Answer

Negotiation Details – None


No Offer

Negative Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Troy, MI

I applied through a staffing agency - interviewed at Allegra Direct Communications in January 2013.

Interview Details – I got an call from a S & A Soulutions to come out and interview with them which was like a screening to see if I was worth it . Then I did good with her she sent me to Allegra Direct Communications( the same day) to interview with the hiring manager . I took a typing test and some type of look it up and find the answer test .

Interview Question – What types of attitudes make you angry   View Answers (2)


Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Troy, MI

I applied through other source and the process took 1 week - interviewed at Allegra Direct Communications in August 2012.

Interview Details – Attended a Job Fair, where I learned about the CSR position with Allegra. Via email, I took an online Predictive Index Survey. The next day I receved a call from HR. The following day I was tested & "interviewed". About 4 days later, I received a call, to start the Training, the next day. [This HR person, had no HR background skills, just doing things "in Task-Order" - probably someone's niece.]

Interview Question – I do not remember - I was just so glad to have gotten an interview - and then into Training, during which time I expected to continue my Job Search, to find a desirable position   Answer Question

Negotiation Details – I stated in my application that I desired $16/hour. I was advised that the starting rate is $8/hour.


Accepted Offer

Negative Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Clinton Township, MI

The process took 4 days - interviewed at Allegra Direct Communications in August 2011.

Interview Details – It took 4 days to do the interview. Sent me to the wrong office twice. Then a 1:1 interview gave a start date but changed the start date and didn't inform everyone, so two of us showed up and had to leave.

Interview Question – How would you handle an irate customer.   View Answer

Negotiation Details – It's 8$ to start and after 90 days you get an extra 50 cents. There are several people that have been there for almost a year anf have not received the 50 cents yet.


No Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Troy, MI

I applied online and the process took 2 days - interviewed at Allegra Direct Communications in August 2010.

Interview Details – I just interviewed for Allegra Direct and I had one of the best promising interviews ever. They were honest brutally honest , They let you know what you are getting into should you get hired. all the staff was great ,friendly , not afraid to help you understand or answer any questions. If i get hired I know for certain that this will be a rewarding start on a great career. Now the overall process is consisting of two interviews. All managers get a chance to see you and know who you are. You will not walk in the midst like other companies.

Interview Questions

  • If a customer calls and is very upset what do you do to express empathy and help resolve the problem?   Answer Question
  • what is empathy to you in your own words?   Answer Question

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