Allegra Direct Communications

  www.allegra-direct.com
  www.allegra-direct.com

Allegra Direct Communications Customer Service Representative Interview Questions

5 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Rochester Hills, MI
Anonymous Interview Candidate in Rochester Hills, MI
Application Details

I applied online. The process took 4 daysinterviewed at Allegra Direct Communications in October 2013.

Interview Details

I came in after filling out the application two days prior to fill out a paper application then I took a "look and see" test where we had to look up the answers then I took a typing test and had a 1:1 interview, Was told to come back for a second interview.

Interview Questions
  • Are you comfortable sitting in an office sitting for a lot of hours??   View Answer
  • How would you deal with a customer over the phone if they are irate?   View Answer
Negotiation Details
None
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Allegra Direct Communications

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Troy, MI
    Anonymous Interview Candidate in Troy, MI
    Application Details

    I applied through a staffing agency – interviewed at Allegra Direct Communications in January 2013.

    Interview Details

    I got an call from a S & A Soulutions to come out and interview with them which was like a screening to see if I was worth it . Then I did good with her she sent me to Allegra Direct Communications( the same day) to interview with the hiring manager . I took a typing test and some type of look it up and find the answer test .

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Troy, MI
    Anonymous Interview Candidate in Troy, MI
    Application Details

    I applied through other source. The process took a weekinterviewed at Allegra Direct Communications in August 2012.

    Interview Details

    Attended a Job Fair, where I learned about the CSR position with Allegra. Via email, I took an online Predictive Index Survey. The next day I receved a call from HR. The following day I was tested & "interviewed". About 4 days later, I received a call, to start the Training, the next day. [This HR person, had no HR background skills, just doing things "in Task-Order" - probably someone's niece.]

    Interview Questions
    • I do not remember - I was just so glad to have gotten an interview - and then into Training, during which time I expected to continue my Job Search, to find a desirable position   Answer Question
    Negotiation Details
    I stated in my application that I desired $16/hour. I was advised that the starting rate is $8/hour.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Clinton Township, MI
    Anonymous Interview Candidate in Clinton Township, MI
    Application Details

    The process took 4 daysinterviewed at Allegra Direct Communications in August 2011.

    Interview Details

    It took 4 days to do the interview. Sent me to the wrong office twice. Then a 1:1 interview gave a start date but changed the start date and didn't inform everyone, so two of us showed up and had to leave.

    Interview Questions
    • How would you handle an irate customer.   View Answer
    Negotiation Details
    It's 8$ to start and after 90 days you get an extra 50 cents. There are several people that have been there for almost a year anf have not received the 50 cents yet.
    Accepted Offer
    Negative Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Troy, MI
    Anonymous Interview Candidate in Troy, MI
    Application Details

    I applied online. The process took 2 daysinterviewed at Allegra Direct Communications in August 2010.

    Interview Details

    I just interviewed for Allegra Direct and I had one of the best promising interviews ever. They were honest brutally honest , They let you know what you are getting into should you get hired. all the staff was great ,friendly , not afraid to help you understand or answer any questions. If i get hired I know for certain that this will be a rewarding start on a great career. Now the overall process is consisting of two interviews. All managers get a chance to see you and know who you are. You will not walk in the midst like other companies.

    Interview Questions
    • If a customer calls and is very upset what do you do to express empathy and help resolve the problem?   Answer Question
    • what is empathy to you in your own words?   Answer Question
    No Offer
    Positive Experience
    Average Interview

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