Allstate Claim Representative Interview Questions & Reviews

Interviewed Dec 2011 (took 2 weeks)

I applied for the job in the morning and was called back by a recruiter at the end of the day at about 5:30pm. I was out running and so missed the call. I returned the call first thing the next morning, and was surprised that it was a short phone interview where I was asked a couple behavioral questions and other questions about my background. One of them was "tell me about a time when you had conflicting priorities and how did you identify which task to complete first." I can't remember the other one but it was a customer service related question and how I handled a situation. A few days later I received a link via email to an online assessment where they test some cognitive skills and asked questions with multiple choice responses like "completely agree, somewhat agree" etc. The test was not hard, but it was more complex than others I have taken. I immediately received a confirmation that I had passed and was moving on to the next phase. I then received an email asking to identify when in the next week I would be available for a face to face interview. This was within a couple days of the assessment, probably Thursday or Friday. I interviewed at the claims office the following Wednesday with two claims managers. They asked 4 behavioral type questions about customer service like tell me about a time when you had an angry customer, tell me about a time when you had to establish a relationship with a customer, etc... We talked a bit about my past claims experience in a discussion format, rather than them reading questions off a page. Then the interview seemed to be wrapping up when one of them said they were going to step out and would be back in a couple minutes. They came back in and asked if I had time to sit with one of the reps for about 30 minutes for me to see how things work, so I said yes of course. I sat there for about 30 mins with a pretty nice guy who showed me a lot of things. I have a lot of experience in claims so we had a good discussion about how Allstate does things. Then one of the managers asked me if I had time to talk with his manager (the claims director I believe), so I talked with her and I felt it all went really well. I then waited for a week before I was called with a conditional job offer. The background was serious... I was asked to provide W2's as far back as 12 years ago for a job I had in college! I could not find all of them because my record keeping back then was not that great, but I think they just obviously just wanted to verify my employment history as I represented it on my resume, because the two I was able to find were sufficient and I passed the background.