Allstate Customer Service Representative Interview Questions & Reviews
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Updated Jan 1, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 10 ratings 
“Easy” Interview
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Interview Experience [?] Based on 10 ratings
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| 1–10 of 10 Allstate Interviews | Sort by |
Customer Service Representative at Allstate
Posted Jan 1, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Dec 2011 in Chicago, IL (took 2 weeks)
I had gone through a very professional interview via the phone, then an online assessment was scheduled, I passed the assessment & was set up for a 1 on 1 interview. I was told I've been recommended for the available position however it takes 2 weeks to hear back on the background check which includes a criminal background check and credit check. Have 2 weeks to go!
Interview Questions
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Allstate
Posted Nov 30, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Sep 2011 (took 1 week)
Applied online. Contacted online within a few days to schedule a phone interview. Here I was asked questions about my experience with customer service and "How I show other people that I respect them." I said that the best way to do this is by listening to them. I was also asked if I have experience dealing with difflcult customers. Then interviewer was very nice. I was put off however when she asked me "What is the least amount that you would work for, considering that benefits begin on day 1?"
Interview Questions
Reason for Declining
I did not continue the process after the phone interview even though I was invited for an interview. After our conversation I did some online research about the salaries and found that they were below the industry standard.
Other Details
I Applied Online and the interview consisted of a Phone Interview and an IQ/Intelligence Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Allstate
Posted May 7, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 (took 1 week)
I filled online application,a member of the talent acquisition team called me the same day for a quick 15 minute interview, he asked about customer service experiences and after that he scheduled an online assesment, if I passed I would be contacted for an interview. A few hours after the assesment he contacted me to schedule a 1:1 interview. The interview was very thorought about customer service and sales, he also touched based on personal values and future goals.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Allstate
Posted Apr 20, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2010 in San Antonio, TX (took 4+ weeks)
Went to the job fair where I had a pre-interviewee and left my resume. They called me in for the interview I waited a couple weeks and someone called me asking if I'd be interested in the sales instead of the service position. They explained the differences in job duties and I agreed. I then had to re-interview for the sales job. Then they called me to take the drug test and hired me on the notion I would pass my license exam. They paid for me to take the exam twice, which I passed and I was hired permanently.
Interview Questions
Negotiation Details
Nothing.
Other Details
I got the interview through a College or University and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Allstate
Posted Jan 5, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2010 in Charlotte, NC (took 4+ weeks)
Applied online and 2 weeks later received call from HR who conducted a brief 10 minute phone interview. I was then asked to complete assessment online and if I passed I would receive an invitation for a face to face interview.
Interview Questions
Negotiation Details
I didn't attempt this although I have previous experience. I don't think salary is up for negotiation in this lower level position
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Allstate
Posted Dec 5, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Nov 2010 in Woodridge, IL (took 1 week)
Applied online, within a couple of days received a call and had a phone interview. I passed the
phone interiew, then I was told I needed to take a assesssment test, the test was email, and needed to be taken with 48 hours. Once taken, you will get a email right away indicating if you passed or failed, I passed. Then you receive another email, it will indicate what is your availibility in 5 days for a interview. I replied with my open days. Interview was set up. The interviewer was late by 30 min., I was asked several behavorial questions, the interveiwer read questions from a sheet of paper, I really had to think of different situations that I have experience. After the inteview I was told the information will by faxed over to HR, and they inturn will make the hiring decisions. I have not heard anything as of yet..
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Allstate
Posted Nov 2, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2008 in New York, NY (took 3 days)
during the interview i was asked if i had ever dealth with customers face to face and if so under what circumstances were they. Also i was asked how do i respond to working directly under the supervisor and vice versa. Am i able to Multi task? how well do i perform under pressure? am i ale to cope with stressful situations? How do i respond to a client who is not willing to cooperate? How can i present the value of the compay to prospects?
Interview Questions
Negotiation Details
There wasnt much room to negotiate at the positio i had applied for. I was offered and hourly wage along with commisions and bous. The bonus amounts are determined by the total dollar value of the Policy and the tpe of polcy as well. Multi line policies meant higher commissions.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Allstate
Posted Aug 16, 2010
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Jun 2010 (took a day)
Applied online for Allstate insurance company and got a call within a week or two to come in. Most of the questions were describe a time when... I brought my resume but I'm not sure if work history accounts for anything because everyone starts out with the same salary. Beware: You will work nights and weekends!
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Allstate
Posted Apr 21, 2010 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2010 in Charlotte, NC (took 2 weeks)
Fill out online application. Receive phone interview asking a few questions (these will be similar to the questions asked 1-on-1). If acceptable, a skills test will be e-mailed. Fill out and complete. There is mainly personality questions but a little bit of graphical analysis as well. You will be notified immediately if you pass or fail. Afterwards, you schedule a 1 on 1 with someone at Allstate. They will ask you very similar questions to the phone interview. They fax this information off to HR who makes the decision to hire, they cannot make that decision themselves. HR will take a while depending on the hiring volume (took me about 2 weeks) and then they do a job offer contingent on background check and drug test. YOU HAVE TO TAKE THE DRUG TEST WITHIN 72 HOURS. They will set everything up for you.They are worth the trouble though ^_^
Interview Questions
Negotiation Details
No negotiation, take it or leave it. However, any shift differential they offer you will get during training regardless of the hours for training.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Customer Service Representative at Allstate
Posted Mar 19, 2009
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Dec 2008 in Woodridge, IL (took 3 weeks)
hiring and interview process was pretty much the norm in today's world, minus a drug test
Negotiation Details
no negotiations available; stay clear of Allstate in Woodridge unless you are only interested in attaining your property and casualty license at their expense and then leaving. The experience their in comparison to other call centers was far below average. Environment is very childish and pay is extremely low.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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