I completed an online application, one week later I received a call by an allstate recruiter giving me a phone interview. I was sent a link to take an assessment and upon successful completion I received another call from the recruiter and she set up an interview with the hiring manager. The manager was very nice, I was told that I would receive a call whether or not an offer would be made or...... I received an email saying that they decided to go with other people. I then was contacted the following week and offered a job as a customer support rep. The hiring manager isn't the one that makes the decision, your information from the interview is faxed into the recruiting department and they make the decision.