Alorica

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Alorica Customer Service Representative Interview Questions

Updated Dec 3, 2014
Updated Dec 3, 2014
45 Interview Reviews

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Interview Experience

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online – interviewed at Alorica.

Interview Details

I had to wait for a while, then a manager askes me about 20 questions and took notes on my answers. They offered me the job and sent me to a drug teating clinic.

Interview Questions
  • What would you do if you were disconnected from a customer?   Answer Question
Negotiation Details
None
Accepted Offer
Neutral Experience
Easy Interview

Other Interview Reviews for Alorica

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Alorica.

    Interview Details

    If you get called in for an interview, nine times out of ten they're going to hire you. They hire mostly everyone and they weed themselves out during training and hitting the floor. You go in, fill out their simple "assessment". Meet with one person, go to a second room, meet with another person. Given an on-site drug test. Then they give you your schedule. If it doesn't work for you, too bad. You either accept or don't. Super easy interview.

    Interview Questions
    Negotiation Details
    No negotiations. You either take the offer, or you don't. That is what they pay. Period.
    Accepted Offer
    Neutral Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Fresno, CA
    Anonymous Interview Candidate in Fresno, CA
    Application Details

    The process took 2 daysinterviewed at Alorica in November 2014.

    Interview Details

    Hiring process was very easy..filled out an application online got an email for the job fair a week ..went in took the test online had an interview after then scheduled an interview for the next day...the interview was very easy...simple scenario questions then I was given a training schedule an had to go take a drug test

    Interview Questions
    • What would you do if a customer called and was angry?.

      Is a customer always right?

      How do you act when your around new people you have to work witg?
       
      Answer Question
    Negotiation Details
    No negotiations
    Accepted Offer
    Positive Experience
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Alorica in June 2014.

    Interview Details

    The first time I applied to Alorica there was a three panel review which I think was awful because the questions they ask didn't assess the ability to take high volume irate calls. The second interview didn't assess my ability to handle the stress of the production floor or my ability to problem solve when a amicable solution was not plausible for the customer.

    Interview Questions
    • recall a time when you came up with a solution to a company problem that others later used.   View Answer
    Negotiation Details
    no negotiation. take it or leave it. its a call center you have no choices in negotiating an entry level position.
    Accepted Offer
    Negative Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Alorica.

    Interview Details

    they called me and i passed the phone interview call and when i went for the interview at the actual location it went well but i felt like they were biased and very racist because of the people that were hired there. i had all the qualifications but i feel like they hire people not from professional experience but based on race. because majority of the people that work there is black.

    Interview Questions
    • how will you be able to handle tough customers   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Alorica.

    Interview Details

    Applied online and received an email inviting me to come to there open-house to apply in person. You take an assessment and it you pass it you move on to the next phase which is a screening interview. If you make it pass at screening interview you move on to the final interview. All this takes place in one sitting.

    Interview Questions
    • All questions were pretty. Mostly about prior customer service experience and handling difficult situations.   Answer Question
    Accepted Offer
    Average Interview
  7. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Saraland, AL
    Anonymous Interview Candidate in Saraland, AL
    Application Details

    I applied online. The process took a dayinterviewed at Alorica in May 2014.

    Interview Details

    three interviews and then offer...expect job offer start your shift. Sunday thru Thursday. 6-2 after training then nesting for another four weeks. testing weekly on skills learned While there are as many different possible interview questions as there are interviewers, it always helps to be ready for anything. So we've prepared a list of 100 potential interview questions. Will you face them all? We pray no

    Negotiation Details
    none
    Accepted Offer
    Neutral Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Colorado Springs, CO
    Anonymous Interview Candidate in Colorado Springs, CO
    Application Details

    I applied online. The process took a dayinterviewed at Alorica in May 2014.

    Interview Details

    The hiring process was very quick. They called me the day after I applied online. They set me up with my initial interview, then I got set up with a second interview. Your second interview is the most important because a supervisor will actually decide whether they will hire you. They ask that you dress business professional. The interview was pretty easy. It's mostly common sense questions and if you know anything about customer service, you will do fine.

    Interview Questions
    • They didn't give me any questions that were unexpected or difficult.   Answer Question
    Negotiation Details
    there was no negotiation phase.
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Clovis, CA
    Anonymous Interview Candidate in Clovis, CA
    Application Details

    I applied online. The process took 2 daysinterviewed at Alorica in March 2014.

    Interview Details

    My interview was short I felt cheated because they didnt really ask about me or why I want to work at alorica. And they ask me all kinds of interview questions but yet the girl next store to me they didnt even ask her anything and they hire her on the spot.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Fresno, CA
    Anonymous Interview Candidate in Fresno, CA
    Application Details

    I applied online. The process took 2 daysinterviewed at Alorica in February 2014.

    Interview Details

    Applied online. Received a phone call within the hour of submitting and had a phone interview right then and there. Was asked to come in and do a second interview. Was offered the job on the spot. Had to do a drug test and background check before I began the job.

    Interview Questions
    • How would you handle a customer that called in angry about their bill?   Answer Question
    Accepted Offer
    Neutral Experience
    Easy Interview

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