Alorica Interview Questions & Reviews
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Updated May 9, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 8 ratings 
“Easy” Interview
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Interview Experience [?] Based on 8 ratings
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| 1–8 of 8 Alorica Interviews | Sort by |
Director of Client Service at Alorica
Posted May 9, 2012
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2.0
Easy Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Apr 2012 in Kennesaw, GA (took 3 weeks)
I applied online to an advertisement on Indeed.com and was contacted by a corporate recruiter out of their Chino, CA office approximately one week later. The recruiter and I conducted a phone screen and couple days later I was invited to phone interview with the hiring VP. This is where things started to become awkward. The VP could only spend 15 minutes with me on the phone (with her cell phone and appointment reminder noises constantly going off in the background) as she had a hard stop with a client call at the bottom of the hour (well why did you agree to speak at this time with me?) she stated an interest in speaking again a few days later and I agreed. Our 2nd call lasted around 30 minutes and I was then contacted the following week by the corporate recruiter with an interest in scheduling an on-site interview with multiple people. I went to the on-site with no pre-planned schedule and was passed around from one person to the next that was singularly determined in a “shoot from the hip” style by the hiring VP for a total of 5 folks over a 4 hour period and lunch. The next day I was contacted to complete two more phone interviews with senior level leaders that I spoke to within a couple days. After these final phone interviews I was phoned by the hiring VP the following morning with a verbal offer.
Interview Questions
Reason for Declining
Insulting offer was extended in the following package form: Base salary of 12k below my current base, smoke & mirrors quarterly bonus shenanigans used to counter the lower base, would have to wait 3 months for any benefits, they could only offer up to 5k for relocation (before taxes), 2 weeks’ vacation (I have 4 weeks with my current employer), no 401k match ( I have 100% match up to 6% with my current employer). This position would have required moderate travel both domestic and international. Alorica books all business travel via Expedia and by a corporate travel agent at the lowest economy cost available so even with high elite status with airlines and hotels expect a minimal chance for an upgrade of any kind (my current employer allows for business-class travel on all flight routes over 8 hours). In addition, it seemed to me that the staff I would be working with was not the caliber of individuals I was used to working with at my current job. Should I continue to list more reasons?
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2011 (took 1 week)
You apply online and take an online assessment. If you pass a recruiter will phone you and interview you for up to an hour. It is more conversational than interview like and it probably assesses how well you think and respond. If you pass that test you will be invited in one on one or at an open house for an interview with a sales manager. They mainly want to figure out if you have worked in a call center (big plus), can make outbound calls, can work without calling in and that is about it.
Interview Questions
Negotiation Details
Non negotiable, they have programs that vary a dollar or so in pay and if they like you will offer you the highest paying program. The worst pay and lowest skills are the inbound Microsoft people.
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Technical Support Agent at Alorica
Posted Mar 12, 2012
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2.0
Easy Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Mar 2012 in Colorado Springs, CO (took a day)
Waited 45 min for interview
Several employees quit while I was there
Ladies restroom flooded
Was asked 3 questions then offered me the job
Declined because pay was low and apportunities are few and far between( interviewers words)
Good for college students or needing a supplemental income
Interview Questions
Reason for Declining
The opportunities for advancement are few, they employees own words including my interviewer, Wage was low for my area, Seemed company would hire anyone and I seemed like cattle being herded in for filling a seat. I was asked 3 questions before being offered a job, not a career.
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Outbound Sales Representative at Alorica
Posted Feb 20, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2011 in Tampa, FL (took a day)
After the HR recuriter spoken with me on the phone it, was a great time speaking with someone that answers all of your questions and just a friendly voice, was then asked to come in the meet with a mgr. During the intereview process I was calm and answer straight forward questions and then sat with someone on the floor and when I returned was offered a job.
Interview Questions
Negotiation Details
No negotiate involved
Other Details
I got the interview through a Staffing Agency and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Inbound Sales Representative at Alorica
Posted Jan 2, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 in El Paso, TX (took a day)
There are several items to be completed.
A computer generated Resume is to be filled out on site.
The computer based resume also entails a Personality Test where passing is a requirement in order to score an interview.
After the computer generated resume and personality test one is routed to Human Resources for a personal Interview. In this the candidate will also be screened for work availability and fit within the position applied to.
After the human resources deems the individual to be a fit in the company, one is invited to a group interview, with at least one upper management employee at the center applied to.
One must be ready to leave all hesitations behind and show sales capabilities in front of others immediately.
Interview Questions
Negotiation Details
Easy and fast.
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Agent at Alorica
Posted Oct 14, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2010 in Fort Myers, FL (took a day)
I was called the day before to show up for a 9:00am interview. I showed up to the interview and there was about 6-8 people waiting for a interview as well. As we sat in the waiting room we were called and were taken into a conference room where we were all interviewed as a group. The interviewer asked us questions and went in clockwise direction. The questions consisted of "three qualities about yourself" "name one time you went above and beyond for a customer" and then we took a skills test. The test was basic IT knowledge. After the test the interviewer came into the room and offered all us a job.
Interview Questions
Negotiation Details
There is negotiation. They will not work around your schedule, it is a take it or leave it situation.
Other Details
The interview consisted of a Group/Panel Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Alorica
Posted Sep 27, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Apr 2011 in Tampa, FL (took a day)
Know how to navigate a computer and know how to sale something and its benefits on the spot.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
More Alorica Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Alorica
Posted Jun 14, 2011
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Dec 2009 (took a day)
Posted resume online someone called asked me questions about customer service exp. and if I knew how to use computer and type. The explained about training and how long and had a choice of training times. Informed me of having to upsale and that after 3 months of working with them that I would then be hired by company and what their benefits were and salary. Also told of information on where and when to get drug tested for the position.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview.
More Alorica Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
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