Alpine Access Interview Questions & Reviews
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Updated May 2, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 33 ratings 
“Easy” Interview
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Interview Experience [?] Based on 33 ratings
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| 21–30 of 33 Alpine Access Interviews | Sort by |
XBox Support at Alpine Access
Posted Nov 23, 2010
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Oct 2010 (took 1 week)
Had phone interview, expecting "typical" interview questions, these for me were not. You are required to own an Xbox (which I do) but are also expected to know all about the xbox site, well I never visit the site, so if you do plan on interviewing for this get familiar with the Xbox site at minimum.
I was also told "see right now I have 21 windows open" well I thought ok, that's good you know what you are going to ask me, have the window already open with the information.. right?
The interviewer was VERY nice, however I think it should have been stated that it would be a "test/Role Play" interview so you would be better prepared.
I was also not aware this was for Xbox, otherwise I would have familiarized myself during the week wait time for the actual interview.
I currently support 100 users in computer tech support, networks, etc. but still managed not to make it past the 1st interview unfortunatley.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Xbox Customer Support at Alpine Access
Posted Oct 26, 2010
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2010 (took 3 days)
The Interview process was fine but once I was hired and paid $45 for the background check and invested in a headset, pc and monitor the "training" started. The training was for about 4 weeks at minimum wage and was AWFUL. If you don't have Xbox experience and don't know much about hardware DO NOT WASTE YOUR TIME, ENERGY OR MONEY.
The tests are designed to trick you and the trainer doesn't prepare you for them. The trainer wasted most of the class time chatting with students about irrelevant things like how other customer support centers were so hard and what games the students played. She should have been reviewing for the tests.
I WAS HIRED and was supposed to be TRAINED to do the job and I wasn't. A WASTE OF TIME unless you know alot about Xbox.
Interview Questions
Other Details
The interview consisted of a Phone Interview, an IQ/Intelligence Test, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Alpine Access
Posted Sep 10, 2010
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2009 (took 1+ week)
everything done over the phone. we need to attend some skill tests online on our pc. very easy. interview is also very generic abt previous experience and personal details.
Interview Questions
Negotiation Details
no negotiation what so ever. fixed salary.
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Skills Test.
More Alpine Access Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Professional at Alpine Access
Posted Sep 3, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 in Venice, FL (took a day)
The interview included a role play so be ready for it.
Interview Questions
Negotiation Details
There was no negotiation.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
More Alpine Access Customer Care Professional Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Professional at Alpine Access
Posted Aug 16, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Aug 2010 (took a day)
There are a lot of questions whether or not this company is a scam, but they are very upfront about the requirements you need to be able to perform your duties (i.e. headset, PC specs, etc.) and you are considered an employee not a contractor which is an important distinction. They have a "zero tolerance" noise policy which is understandable. There is a lengthy online application process as well as an online classroom that is very helpful in understanding the company philosophy and the aspects of the job. Make sure you have time to devote to this before starting the process. Also be aware that the "flexible" schedules advertised in the job announcements are not set by you but are pre-determined and you tell them yes or no you can work those hours during the interview process.
Interview Questions
Reason for Declining
The hours were described as "part-time" and "flexible" but the hours I needed were not available when it came down to scheduling a shift.
Other Details
The interview consisted of a Skills Test, a Personality Test, a Drug Test and a Background Check.
More Alpine Access Customer Care Professional Interviews
Helpful Interview?
Yes |
No
Inappropriate?
CCP at Alpine Access
Posted Aug 13, 2010
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Oct 2008 (took 5 days)
didn't get the job weren't hiring in my location
Interview Questions
Other Details
I Applied Online and the interview consisted of a Skills Test.
More Alpine Access CCP Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Flex Facilitator at Alpine Access
Posted Aug 10, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2010 (took 1+ week)
The hiring process can be long with this company. It begins with an online application followed a series of emails. It can be difficult to follow up with the company during this stage and you just have to have patience. If they are interested they will email and set up an interview.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
I Dont Know at Alpine Access
Posted Jun 3, 2010
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1.0
Very Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jun 2010 (took a day)
Actually, I did all their online assessments, filled out everything, and then got an email the next day saying they are not interested in hiring me
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Technical Support at Alpine Access
Posted May 3, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2009 (took 4+ weeks)
I applied online and was contacted about a week later to complete a phone interview. I was accepted into the company then and waited about 2 weeks to be offered a position within the company. When I got that position I had to do the background check and the drug test.
Interview Questions
Negotiation Details
Non-negotiable.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Alpine Access
Posted Apr 6, 2010
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1.0
Very Easy Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Mar 2010 (took 3 days)
They seem to invite everyone for an interview without any review.
Interview Questions
Reason for Declining
Pay was WAY too low!
Other Details
I Applied Online and the interview consisted of a Phone Interview.
More Alpine Access Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
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