Amazon.com Customer Service Associate Interview Questions

Updated Sep 2, 2014
Updated Sep 2, 2014
24 Interview Reviews

Interview Experience

Interview Experience

91%
8%
0%

Getting an Interview

Getting an Interview

27%
25%
20%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy

24 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

2 people found this helpful  

Customer Service Associate Interview

Anonymous Interview Candidate  in  Tucson, AZ
Anonymous Interview Candidate in Tucson, AZ
Application Details

I applied online. The process took 1+ week - interviewed at Amazon.com in June 2013.

Interview Details

Completed an online application, was followed up a week later via email to take an online assessment. Passed assessment and arranged a phone interview. Phone interview lasted 15/20 minutes, standard questions about experience and scenarios. Was invited to attend orientation soon after.

Interview Questions
  • Explain a situation when you have had to deal with a angry customer, how did you approach it?   Answer Question
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Amazon.com

  1.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Kennewick, WA
    Anonymous Interview Candidate in Kennewick, WA
    Application Details

    I applied online. The process took 2 weeks - interviewed at Amazon.com.

    Interview Details

    Apply online, called in for interview, interview last about 30 min., called the end of week for job offer.

    Interview Questions
    Negotiation Details
    No negotiation, job set at $11.00 an hour.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 2 weeks - interviewed at Amazon.com in May 2012.

    Interview Details

    Phone interview, twice, and then hired after background check was completed. No in person interview was conducted.

    Interview Questions
    • I did not find any of the questions difficult or unexpected.   Answer Question
    Negotiation Details
    With the economy as it is, and wanting to get in the door, I did not negotiate.
    Accepted Offer
    Positive Experience
    Average Interview
  3. 2 people found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online - interviewed at Amazon.com in July 2011.

    Interview Details

    One screening interview about 30 minutes long, with a mix of questions about basic technical computer ability and customer service experience. A second interview about an hour long consists of behavioral interview questions, e.g. "Tell me about a time when ..." These questions were related to topics such as customer service, thinking outside the box, taking initiative, and stress management.

    Interview Questions
    • Tell me about a time when you created or invented something   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5. 1 person found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Kennewick, WA
    Anonymous Interview Candidate in Kennewick, WA
    Application Details

    I applied online. The process took 5 days - interviewed at Amazon.com in February 2011.

    Interview Details

    About a week after applying on line I was called for an interview for the next week. I had my interview on a Wednesday and got my job offer on that Friday. I started my training the next week.

    Interview Questions
    • Tell me a time when you didn't handle a situation as well as you could have, what would you do differently, how should you have handled the issue?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Amazon.com in September 2014.

    Interview Details

    HR contacted me the second day I applied for the position to schedule an appropriate date for telephone interview. Few days later the interview was conducted. Questions:
    Where did you heard about this position?
    Why Amazon?
    What is a good Customer Service Associate for you?
    Tell about a time you had dealt you difficult customer? How did you approached?

    Interview Questions
    • Tell about a time you had dealt you difficult customer? How did you approached?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Bucharest (Romania)
    Anonymous Interview Candidate in Bucharest (Romania)
    Application Details

    I applied through a staffing agency. The process took 5+ weeks - interviewed at Amazon.com in July 2014.

    Interview Details

    Interviewing process took about 6 weeks. It was only by phone and online tests. Also i had to pass a language audit done by a third party firm. The first 3 phone interviews were done by the sffing agency and, after all the language tests, i had a final phone conversation with an Amazon representative.

    Negotiation Details
    no negociation....fixed salary + bonuses
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Cork (Ireland)
    Anonymous Interview Candidate in Cork (Ireland)
    Application Details

    I applied through a recruiter. The process took 2 weeks - interviewed at Amazon.com in August 2014.

    Interview Details

    Received phone and got interviewed. Question on when I have dealt with a difficult situation. How I solved the situation and why amazon.
    Received e-mail that I am to join the assessment 1 week later.
    There it took about 2 hours 4 different tests.
    1 Interview - 3 questions> when have you surprised a customer with reading his needs/problem?
    2 A time where I have done something out of my tasks assignment(as in when I have stepped in when needed without being asked or not being my domain something like that )
    3 A decision that I took on my own at work and how did it turned out.
    There was no eye contact as the person was writing down and writing down a lot.
    Then a second room 3 tests.
    WPM and making no mistakes.
    A letter to a customer who was not really happy.
    and 3rd exercise never saw what it was about just saw it was 2 questions but never had the chance to finish cause time ran out. it was 5 minutes test on wpm a presentation about amazon then the 20 minutes for next 2 exercises.
    then different room a fake customer service phone call. really pleasant and friendly. wanted to see how I react on phone and if I can multi task.
    4th back to test room a 9 questions test related with computers. example: how you copy a file to pen drive, how do you disconnect a pen drive, what is first thing I would think if a customer can't log into their windows because of user password(I wrote caps locks) and most difficult was difference between 3g and wifi I would say.
    Then we we're to wait for response by email if we passed or not and then if we pass it comes a 7 days training with working and 8th day exam if we would pass we would get the job.
    9 days after received email that I did not pass to next step.

    Hope it really helps.

    Interview Questions
    • When have you surprised a customer with reading his needs/problem?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  9.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Hyderābād (India)
    Anonymous Interview Candidate in Hyderābād (India)
    Application Details

    I applied through an employee referral. The process took 2 days - interviewed at Amazon.com in June 2011.

    Interview Details

    There were 4 rounds
     1.Self Introduction among all participants
     2. Versant test(non verbal)
     3. Mock customer service chat
     4. HR

    All they want is confident person who can speak english fluently. A good typing speed will end you in chat position or else you'll offered email support.

    Interview Questions
    • Explain a scenario when you were really happy with the customer support   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  10.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Cape Town (South Africa)
    Anonymous Interview Candidate in Cape Town (South Africa)
    Application Details

    I applied online. The process took 6+ weeks - interviewed at Amazon.com in June 2014.

    Interview Details

    From filling out and the application it took about 2.5 weeks for them to respond. They scheduled an appointment for the assessment/interview. On the day, the assessment took about 2-3 hours. The assessment involves customer service scenarios, grammar and spelling tests, writing up an essay and a whole bunch of timed dictation tests. The assessment is stringent as it gets rid of the people who aren't able to cope (one can't really prep for it). After that the interview follows. Personally I felt like the assessment and interviews and tests should be done on different days so you can mentally prepare for each stage. The questions were based more on the behavioral aspects of the interviewee. It was a one man panel. Every one was friendly throughout the whole process. Only learned 3 weeks after that I was successful.

    Interview Questions
    Negotiation Details
    Not that I know of. Didn't ask as it was a great opportunity.
    Accepted Offer
    Neutral Experience
    Average Interview

Worked for Amazon.com? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.