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Amazon.com Customer Service Associate Interview Questions

Updated Feb 23, 2015
Updated Feb 23, 2015
28 Interview Reviews

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Customer Service Associate Interview

Anonymous Interview Candidate in Bucharest (Romania)
Anonymous Interview Candidate in Bucharest (Romania)
Application Details

I applied through a staffing agency. The process took 5+ weeksinterviewed at Amazon.com in July 2014.

Interview Details

Interviewing process took about 6 weeks. It was only by phone and online tests. Also i had to pass a language audit done by a third party firm. The first 3 phone interviews were done by the sffing agency and, after all the language tests, i had a final phone conversation with an Amazon representative.

Negotiation Details
no negociation....fixed salary + bonuses
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Amazon.com

  1. 1 person found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Cape Town (South Africa)
    Anonymous Interview Candidate in Cape Town (South Africa)
    Application Details

    I applied online. The process took 6+ weeksinterviewed at Amazon.com in June 2014.

    Interview Details

    From filling out and the application it took about 2.5 weeks for them to respond. They scheduled an appointment for the assessment/interview. On the day, the assessment took about 2-3 hours. The assessment involves customer service scenarios, grammar and spelling tests, writing up an essay and a whole bunch of timed dictation tests. The assessment is stringent as it gets rid of the people who aren't able to cope (one can't really prep for it). After that the interview follows. Personally I felt like the assessment and interviews and tests should be done on different days so you can mentally prepare for each stage. The questions were based more on the behavioral aspects of the interviewee. It was a one man panel. Every one was friendly throughout the whole process. Only learned 3 weeks after that I was successful.

    Interview Questions
    Negotiation Details
    Not that I know of. Didn't ask as it was a great opportunity.
    Accepted Offer
    Neutral Experience
    Average Interview
  2. 3 people found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Hyderābād (India)
    Anonymous Interview Candidate in Hyderābād (India)
    Application Details

    I applied through a staffing agency. The process took 2 daysinterviewed at Amazon.com.

    Interview Details

    I faced the interview in 2007 - Four Rounds were conducted starting with self introduction after clearing that we have to attend a written test which constitutes of aptitude and English after clearing the third round would consist of typing skills 40wpm and Internet proficiency test if we are cleared with all the three rounds the final round will be HR round.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  3. 1 person found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3+ weeksinterviewed at Amazon.com.

    Interview Details

    --job was posted on recruiting site
    --applied online through amazon.com/gp/jobs
    --received an email confirming interview date
    --english language proficiency and typing skills test
    --once that was passed, interview with a manager and HR rep
    --I knew I was employed within 15 days of the interview
    --Entire process was conducted electronically besides the 1:1 interview

    Interview Questions
    Negotiation Details
    Not able to negotiate
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 3 people found this helpful  

    Customer Service Associate Interview

    Anonymous Employee in Hyderābād (India)
    Anonymous Employee in Hyderābād (India)
    Application Details

    I applied through a staffing agency. The process took a dayinterviewed at Amazon.com in August 2013.

    Interview Details

    I went through a consultancy.Firstly it was a personal introduction round and it was so simple.Questions like "why amazon?","done your b.tech but why this kind of job?",were asked.

    Secondly,it was an online test consisting of multiple choice questions,completely about english grammar(Fill in the blanks).

    After that reading,writing,listening test(online) was conducted.Reading a sentence a typing it in the given time(20 sec).Listening to the sentence or paragraph and typing it in given time and after that a sentence was displayed and erased off and we have to write it in our own words and then writing a letter to friend.

    After that the hr round.Simple questions.something about my leadership qualities.relevant examples from b.tech and he gave me 2 situations and asked how would i react to that situations.Thats it.

    Interview Questions
    • What did you do in your b.tech?to test my leadership qualities.I frankly told i didnt do anything.Neither in organised some fests nor i participated in any.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 3 daysinterviewed at Amazon.com.

    Interview Details

    Verysimple. Just english rounds that too very basic. Decent typing speed must.

    Interview Questions
    Negotiation Details
    What were you able to negotiate? What advice would you give others considering an offer?
    Accepted Offer
    Positive Experience
    Easy Interview
  7. 1 person found this helpful  

    Customer Services Associate Interview

    Anonymous Interview Candidate in Hyderābād (India)
    Anonymous Interview Candidate in Hyderābād (India)
    Application Details

    I applied in-person. The process took 2 daysinterviewed at Amazon.com in October 2012.

    Interview Details

    It starts with a basic intro round, where your communication skills are judged and after that a computerized english test is there called versant round which reviews speaking, listening, reading, writing skills and also your e-mail framing skills after that is a HR round and there you will get the job if you display your interest and confidence.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 2 people found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Cork (Ireland)
    Anonymous Interview Candidate in Cork (Ireland)
    Application Details

    I applied through a recruiter. The process took 3 daysinterviewed at Amazon.com in August 2012.

    Interview Details

    First there is phone interview made from the recruiting agency, thana typing exercise than a written test about a possible customer question via e-mail. Than some days after the in person interview with one HR and an Hiring Manager. The athmosphere is relaxed and very friendly. The same day they give the feedback

    Interview Questions
    • Question1: What did you do rise the bar in your previous position?
      Question2: Give us an example of a situation you had to dive deep to solve a Problem
      Question3: Can you tell us about a situation where you had to take ownership of a decision you made.
       
      Answer Question
    Negotiation Details
    I did not negotiate
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Customer Service Associate Interview

    Anonymous Employee in Iaşi (Romania)
    Anonymous Employee in Iaşi (Romania)
    Application Details

    interviewed at Amazon.com in May 2012.

    Interview Details

    The first interview was a test invitation that consisted in 3 tests. a computer test based in English, a writing one and a Excel one. If you pass these three ones you'll receive a feedback in 2 weeks and they'll invite you to a in-house interviews with three different managers.

    Interview Questions
    • How you'll react and solve the problem if you will have to do three big projects for three important clients and the deadline is tomorrow morning? Consider that you wont be able to finish on time because of the amount of work you'll need to do.   View Answer
    No Offer
    Easy Interview
  10. 1 person found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Hyderābād (India)
    Anonymous Interview Candidate in Hyderābād (India)
    Application Details

    I applied through an employee referral. The process took a dayinterviewed at Amazon.com in April 2012.

    Interview Details

    initial JAM, then versant test, then face to face. over all it was a pleasant experience if you're a customer oriented individual. this is one of the shortest process i have ever seen. more flexible people. wonderful experience.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview

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