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www.amazon.com Seattle, WA 5000+ Employees

Amazon.com Interview Questions & Reviews in Kennewick, WA

Updated Mar 1, 2014
All Interviews Received Offers

Getting the Interview 

75%
25%

Interview Experience 

50%
50%
0%

Interview Difficulty 

6 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Neutral Experience

Very Easy Interview

Digital Specialist Interview

Anonymous Employee
Kennewick, WA

I applied online - interviewed at Amazon.com in June 2010.

Interview Details – For customer service you come in as a temporary employee called a "Green Badge". The interview is not bad, and there is a background check. However to keep your job you have to perform according to the metric goals and be a good "amazonian" which is subjective, your manager has to fight for you in a conversion meeting against all the other employees that are temporary. Chances are you will go on unemployment at the end of the season

Interview Question – The questions just to get hired for temporary are easy. Now if you want to become permanent and move into Management they ask you questions about the companies Leadership principles and you have to give very specific examples just for starts.. very difficult promotion process   Answer Question

Negotiation Details – There is no negotiation if you start at entry level

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1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Kennewick, WA

I applied online and the process took 2 weeks - interviewed at Amazon.com in November 2013.

Interview Details – Went awesome! Well communicated with, via email and telephone. The interview process was a great experience and the person interviewing me was extremely nice and inviting.

Interview Question – I really didn't get any questions that were hard to answer...I am very experience in customer service and all of the questions were related to that.   Answer Question

Negotiation Details – Seasonal position, so there was no negotiation! But, was told that they do keep some people on after the holidays, so I am not sure what the negotiation process will be like for people who get kept on.

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Associate Interview

Customer Service Associate
Kennewick, WA

I applied online and the process took 2 weeks - interviewed at Amazon.com.

Interview Details – Apply online, called in for interview, interview last about 30 min., called the end of week for job offer.

Interview Question – How you handle difficult customers?   Answer Question

Negotiation Details – No negotiation, job set at $11.00 an hour.

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No Offer

Neutral Experience

Average Interview

Customer Service Interview

Customer Service
Kennewick, WA

I applied online and the process took 1 week - interviewed at Amazon.com in October 2012.

Interview Details – The hiring for Amazon is done online. The interview process was two parts for me. The first part was a quick online test, mostly made up of questions where you have to find answers online and copy paste them to word document. Fairly simple, they only gave you ten minutes to complete the task. Next was a formal interview. The had a few questions that were the basic "tell me about yourself." Followed by 15 senario questions when you have shown customer service or have been in those situations.

Interview Question – Tell me about a time where you clearly had an upset customer but it was not your fault or the companies, and how you went about fixing it.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Customer Service Associate Interview

Customer Service Associate
Kennewick, WA

I applied online and the process took 5 days - interviewed at Amazon.com in February 2011.

Interview Details – About a week after applying on line I was called for an interview for the next week. I had my interview on a Wednesday and got my job offer on that Friday. I started my training the next week.

Interview Question – Tell me a time when you didn't handle a situation as well as you could have, what would you do differently, how should you have handled the issue?   Answer Question

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3 people found this helpful

No Offer

Neutral Experience

Difficult Interview

Customer Service Manager Interview

Anonymous Interview Candidate
Kennewick, WA

I applied through other source and the process took 4+ weeks - interviewed at Amazon.com in June 2011.

Interview Details – This company moves fast which is great. The process is a combo of phone interviews then on site. It is all behavioral style. The on site is 4 panels of 3, which were a mix of CSM's and Ops Mgrs. Then you meet with the site mgr then HR gives you a tour. The on site process is where they miss. I was interested in the job until that stage. There was an arrogance as they drilled you with the same types of questions over and over. There was no effort on their part to sell the job or company to you. The attitude was "hey, you are lucky you got this far with the great us." Few were engaging. The people seemed to like each other.
Right before the interview, the recruiter e mailed me a group of articles and financials from the company. The impression was that this will be part of the interview. This may be to throw you off. I spent too much time trying to anticipate the questions - none were asked around these attachments. I should have spent more time going over the probable behavioral questions. I advise Amazon to skip the 4th panel and allow the candidate to shadow a CSM instead for an hour. Then the candidate can get a better feel for the job and find a reason to want it. The customer service center locations are not very attractive, so they need to do more selling to get you to want to take the job. The inteview process needs to be a 2 way street. I didn't like the total compensation talk either - that means the salary is likely too low but they cover it with a bonus when you sign on and a year later. Who cares - bills are due monthly and they continue in year two.

Interview Questions

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Glassdoor is your free inside look at Amazon.com interview questions and advice in Kennewick, WA. All 6 interview reviews posted anonymously by Amazon.com employees and interview candidates.