American Airlines
2.9 of 5 616 reviews
www.aa.com Fort Worth, TX 5000+ Employees

American Airlines DFW Premium Services Representative Interview Questions & Reviews

All Interviews Received Offers

Getting the Interview 

100%

Interview Experience 

100%
0%
0%

Interview Difficulty 

Average Difficulty
1 candidate interview Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Very Easy Interview

DFW Premium Services Representative Interview

DFW Premium Services Representative
Fort Worth, TX

I applied online and the process took 2 weeks - interviewed at American Airlines in April 2013.

Interview Details – I heard about the job through friends of American Airlines. I went to AA.com under Careers at the bottom of the webpage. Before you apply, I highly recommend that you have your Resume and Cover Letter completed along with a 10-year work history to include accurate dates, brief job description, and reason you left. Also, have your criminal background ready where you can request it through the Dept of Public Safety online. Be prepared to spend about 4-5 hours to input this information and this doesn't include the personality tests you will have to take. Depending on the job position, you will have to take additional online tests.

After completing the online application, you will receive a call from the American Airlines Talent Services followed with an email notifying you of an interview with directions. Always follow the exact directions with the airlines with my past experience. It's a simple process but you're being secretly evaluated to see if you follow instructions.

The interview was at the DFW International Airport - Terminal B Admirals Club. Once you arrive at the ticket counter - entrance closest to the B Admirals club is B9 door please approach any AA self-service device/machine. Swipe a major credit card in your name (reads name only) and insert/check in for Flight #9140 when prompted.When asked if you are traveling ticketless, you must answer - Yes. It may be necessary to input a date of birth when prompted. Retrieve the boarding pass and proceed to the TSA Security check point - present the boarding pass along with proper identification. It is advisable to get there two hours early for parking and to get through the gates. Also, I find it helps to relax an hour before the interview and ask the Concierge at the Admirals Club any questions you may have. Remember, you're competing for the job, don't give out any information to the other job applicants as they may use your information to help themselves out. It's a group interview and a first-to-speak answer to their questions.

The interview process may take 1 hour.

Attire: Business Attire
Things to bring: Government issued photo ID (Passport or current Driver's License) and Credit Card to activate the self - service device at the ticket counter

Interview Question – If you never been to an Admirals Club, ask questions about it to the Concierge when you get their because one of the questions will be, "Have you ever been to the Admirals Club or know anything about it?"   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response
RSS Feed Embed
Interviews for Top Jobs at American Airlines

Worked for American Airlines? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at American Airlines DFW Premium Services Representative interview questions and advice. All interview reviews posted anonymously by American Airlines employees and interview candidates.