I applied online and the process took 3 weeks - interviewed at American Airlines in March 2014.
Interview Details – 1. Applied online 2. Took assessment 3. Email inviting me to do video interview. I thought it was really difficult. The questions are so broad... I could be wrong and hopefully I passed the video interview. I took it a few hours ago, on the last day. Im waiting for next step which is f2f hopefully. So far im at three weeks since I applied.
Interview Question – Name a time when you didnt get along with a groups decision about something and what was the outcome? View Answers (2)
I applied online and the process took 4 months - interviewed at American Airlines in February 2014.
Interview Details – The interview reviews are very accurate. I would say don't get too caught up in your content, what they're looking for is personality. I think I prepped too much with individual answers to questions and kind of froze up a little or wasn't quite myself, because I was so focused on WHAT I was saying rather than HOW I said it. Its a really great environment, the recruiters are very friendly and really seem to want you to succeed and love American. I did not get fingerprinted and got an e-mail 2 days later that I didn't get the job, I can't say for certain if you don't get fingerprinted when they individually call everyone after the big group and then small group interview out to "walk them to the bus" (some people do get pulled aside for fingerprinting and a 1on1, even though they tell you everyone will get walked out and hear in 10 days or less) you don't get it, but I didn't. I was the last person called to be walked to the bus and was excited from seeing in reviews that they walk people out 1st that didn't get it and then everybody left gets fingerprinted, but that is not the case, from what I heard from other people in my group after that did get it, it was more the people that were called to be walked out in the beginning or middle that got fingerprinted for background check. Also I got feedback that the 1on1 when they fingerprint isn't so much a 1on1 interview where you're put on the spot, it's more them making sure you understand the "sacrifices" of the job and how it will be (ie relocation, salary, working holidays/birthdays, being gone for periods of time, being on reserve every other month in the beginning then once every 3 months after that, etc).
Just have a good time and be friendly, it's a nice process.
Interview Question – A lot of customer service questions, I didn't have any questions that weren't listed on here, but didn't hear as many about "tell me a bout a particular customer service situation where.." as I saw listed on here Answer Question
Interviewed at American Airlines
Interview Details – Submitted application on Feb 26.
Received video interview on Feb 27.
Submitted video interview on Feb 28.
So far the process is pretty painless and I really appreciate the quick response by American Airlines.
Interview Question – Worse team experience and why. Answer Question
I applied online and the process took 5 weeks - interviewed at American Airlines in October 2013.
Interview Details – The entire American Airlines Flight Attendant Recruitment Process took approximately (8) weeks. Before you apply make sure you have a valid US passport. They will not let you go any further without already having a passport. STEP 1: Received an email with a link inviting me to a VIDEO interview, dress as if you were going to a real interview. They ask about 4-6 questions regarding your personal experiences with customer service and customer interactions in your previous-held positions. STEP 2: Received an email congratulating me that I had passed and the next step was to log on to their website and complete/update my online application and consent for them to do a criminal/background check. STEP 3: Approximately one week later, I received a call from a recruiter to schedule my "F2F" (face-to-face interview). Prepare for a long day. They will fly you in for the interview and fly you out the same day. If you can afford it get a hotel room and relax. STEP 4: The day of the interview make sure you are polished and have a clean, professional look and attitude. There are about 35-40 candidates who also was flown in and you all will go through the exact process... be sure to smile, talk to everyone, ask where they're from and if you can exchange phone numbers/email. (THE RECRUITERS ARE WATCHING TO SEE HOW YOU MINGLE WITHIN THE GROUP). STEP 5: They will then escort the group to a large conference room and they ask for your passport to make a copy. They'll have sodas, coffee, water, snacks available. This is a good time to take a bathroom break as well. STEP 6: Next, you're divided up into smaller groups (usually about 6-7 people) and taken into another room for PANEL INTERVIEWS. There are usually two people who will ask you a series of 4-6 questions like: Why do you want to work for AA? Tell us about your previous employment history? Make sure you do your homework on AA and use something like - "you're a leader in the airline industry and your recent merger with US Airways makes you the largest airline in the world and it would be an honor to work for you." STEP 7: All of the candidates meet back in the main conference area for a group activity. (THE RECRUITERS AGAIN ARE WATCHING TO SEE HOW YOU MINGLE WITHIN THE GROUP and HOW YOU PARTICIPATE and GET ALONG WITH OTHERS). You'll write out on a piece of paper your favorite hobbies or what you enjoy doing in your spare time and others in the group try to match you with your hobby. STEP 8: You watch a short video on AA and they tell you the pay scale which is $20.85/hour & you will work between 75-85 hours per month. STEP 9: They call your name and ask to meet you outside in the hallway. If you're selected you go for FBI fingerprinting immediately. If they give you your flight number and flight time to return home that means you "probably" weren't selected. They will always tell you to check your email. You must still remain professional and smile. STEP 10: You'll receive an email informing you of their final decision. GOOD LUCK!
Interview Question – Tell us about more about yourself? View Answer
I applied online and interviewed at American Airlines.
Interview Details – filled out on line application, 3 weeks later received call and e mail to do computer interview. You have 2 min to complete your questions. I was given 5 days to complete the online interview. A little over one week later asked to fill out application update. Now wanting for call to do personal interview.
I applied online and the process took 4 months - interviewed at American Airlines in February 2014.
Interview Details – My initial application which included personal information,education, work experience and a personality assessment test was done online on the American Airlines Website at the end of October 2013. In the second week of November 2013, I received an email from AA in which they had informed me that due to the "phenomenal" response their screening process would take more time " It is taking us a little longer than we'd like to get back with everyone who applied, so rest assured, you will receive a response from us either by email or phone in the coming months", so with that said I got ready for the long haul.
December 23, I received a phone call from AA Talent Services informing me that they had sent me a time sensitive email, in which i was invited to interview on line, and to complete the interview in 5 days. I completed the 6 question interview, the questions for the most part were exactly the same as some of the other people have already written about, so I am not going to repeat them, and the whole process probably took a little over a half hour. It was not difficult, maybe a little nerve wracking considering that each question was repeated twice, then there was a 30 second time period to prepare one's answer, and then respond while the whole time I had to look at the camera and maintain eye contact with the virtual recruiter, which also meant being distracted by my own image on the screen.
On January 14th I received an email congratulating me on the successful completion of the screening process, and to complete/update the Online Application Form which is a requirement prior to being scheduled for a F2F interview.
On January 28th received another email with the invitation to schedule the F2F interview in Dallas, which took place on the 18th of February. I flew to Dallas, and came back the same day, as did absolutely everyone else that was in my interview group of about 25 people. Following the registration, which also included a little "pop" quiz, and a short essay question, we were invited to a large room with tables which seated about 4-5 people. We were introduced to the two recruiters which were in charge of leading the interview process, and watched a short video about AA. At this point in time, another five recruiters joined us, and introduced themselves. Each one then spoke about themselves and their background, and for the most part they were people who had been with the company for 15+ years, and most of them still actively working as flight attendants. We were given our group exercise which was designed to see how people interact, and how they present themselves in front of a larger crowd, and it was humorous at times, but you have to remember that the whole time those five recruiters are doing nothing but watching you and taking notes!!!! We were then given a fifteen minute break, after which names were called out again, and we were broken up into new groups and each group was accompanied by yet two new recruiters to a smaller room where we had to answer three questions in a sit down group interview. Needless to say, continuos notes were being taken the whole time! Following the group interview, we congregated back in the big room, and watched a 20 minute presentation about the flight attendant position, the 8 1/2 week unpaid training,the salary and benefits, which was followed by a Q & A session with the recruiter. Toward the end of the Q & A, they had slowly started calling out peoples' names, supposedly for the one on one interview. At this point in the game, they must know who they are interested in continuing with the process, even though during my 10 minute sit down chat with yet another really nice recruiter, they told me, as they told all the other people that we would hear from them in two weeks. While we awaited the shuttle bus to go back to the airport, I found out that none of the people waiting with me was fingerprinted that day,except for one, which pretty much means that they were still moving along the selection process. Needless to say, I received my turn down letter a week later "C'est la vie!" But, I do have to mention, that overall the whole interview experience was really positive. Even though the time span of the application process is long, one has to consider that they have had over 90,000 applicants that they have had to sort through. The F2F was done in a well organized manner, with every recruiter being approachable, personable and informative. Despite that it is normal to feel nervous and self conscious during an interview in general, I do have to say that the overall atmosphere was professional yet relaxed and friendly.
Interview Question – What was the longest amount of time you were gone from home, and how did that make you feel? Answer Question
I applied online - interviewed at American Airlines in April 2013.
Interview Details – Interviewed in April 2013. Essay type question on who would you want to sit next to on a flight to Tokyo and why. Group exercise draw a circle w three lines and list things all had in common. Outside circle something interesting about you. Had to go in front of room and present as a group others had to guess who was who. Then the 8 of us in my group went into a room with 2 recruiters and were asked 5 or 6 questions. Tell me about a time a coworker did something that surprised you? Tell me about a time you have given back to the community? Tell me something you learned about someone in this room today. So be sure to pay attention to names and what other candidates are saying to answer this question.
Interview Question – Tell me about a time a coworker did something that surprised you View Answer
I applied online and the process took 3 months - interviewed at American Airlines.
Interview Details – I have went through the video interview, submitted my application for the second time and now I am currently waiting to hear when my f2f is.
Interview Question – what is the best customer service have you experienced?
what do you think makes a good flight attendant? Answer Question
I applied online and the process took 3 months - interviewed at American Airlines in November 2013.
Interview Details – Applied online in October 2013. Video interview with Kevin in early November then flown to Dallas late November for face to face. Face to face was a series of interviews. The first set was everyone getting to know one another yadda, yadda, yadda. Then the second set was a smaller group interview with more questions (mix of personal and work related). Afterwards everyone gathered back together and we were all called one by one and you were either escorted to the bus or for a one on one interview and finger printing. I made it to finger printing and by early December I received a contingent job offer. Had my medical in January and failed! They rescinded my offer! So it goes! :-) It was a good experience, I would not recommend it for an impatient friend, since I do think the process takes longer than it should.
Interview Question – If you have worked customer service before and you know yourself then you will have no trouble answering any questions! View Answers (3)
Negotiation Details – Pass the medical or else!
I applied online and the process took 4 weeks - interviewed at American Airlines.
Interview Details – -I applied for flight attendant on Jan. 2
-Received email to do a video interview on Jan. 27
-Got a reminder phone call on the Jan 29th to complete the video interview by the 31st
-Completed the video interview on Jan. 30th
-Received email to update application on Feb. 4th
Interview Question – I don't remember all of them, but they were basic questions about good/bad customer service experiences, what would make you a good addition to the company, and name a time that you experienced bad teamwork. Answer Question
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