American Airlines Flight Attendant Interview Questions

Updated Aug 2, 2015
222 Interview Reviews

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Helpful (11)  

Flight Attendant Interview

Anonymous Interview Candidate in Dallas, TX
Accepted Offer
Positive Experience
Easy Interview

Application

I applied in-person. The process took 3+ monthsinterviewed at American Airlines (Dallas, TX) in June 2014.

Interview

Ok so I was flown out to dallas international airport Yesterday which was June 17'th for a group interview. Upon arrival to the airport I went to the shuttle area as per the instructions in the email. We took a van with the name arias on it to the "AA" training camp which is about 10 minutes away from the airport. We first went into a room where you are required to fill out a form with basic information and then you give your passport to the host of the interview. They hold on to it till the end of the day. After everyone completes their forms then you move to a larger room where you sit in groups of 5 or 6. There will be roughly 32 of you. In this room you do fun activities to introduce yourself and get to know others around you. Standing in the back of the room is a panel of people. They are there taking notes about every individual. After about an hour of group activities the panel of people returns to the room and each one of them calls either 5 or 6 individuals with them to go for group interviews. You go to your own room. In this room another person is waiting. They are there to assist the original interviewer in taking notes. For the first question they will pick which individuals will answer first then you will answer working your way through the line. If you end up being last don't feel like you have ran out of answers simply act like nobody else was there and speak from your heart. They want to hear the truth not a script. Next they will ask one question and then who ever is ready to answer will stand up and give their answer. The last question requires you to think on your feet. Each person is given a card upside down with a question and a number you are not allowed to peek at your card. When you feel ready you stand up, turn your card over, read the question and answer the question within 30 seconds. Just answer truthfully and everything will be fine. After all the questions you will return to the group area where you will wait for your name to be called into another room. Not everyone gets to go to the other room. For some this is the bed of the road. In the next room they call you one on one to go and get fingerprints taken and after that you go and do a one on one interview. The questions they ask for the one on one are standard questions and when you are done you are told that you will be given an answer within 2 weeks. This morning I woke up and checked my email and couldn't believe that I had already received an email saying that once my fingerprints and background are clear that I can be scheduled for a physical and upon completion of my physical I will be scheduled for the 7 weeks of training. The process was definitely Intense but everyone was so nice and professional. It was one of the best interviews I have ever experienced. .

Interview Questions

  • Tell us about yourself and what you are currently doing and if you were to be the one interviewing people what would you be looking for.   Answer Question
  • What was your proudest moment   Answer Question
  • If you were to just meet someone what would you think their first reaction of you would be.   Answer Question
  • There were many other questions that were asked but this is just an idea of some of the things to expect. Good luck.   Answer Question

Other Interview Reviews for American Airlines

  1. Helpful (2)  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ monthsinterviewed at American Airlines.

    Interview

    I applied online in early March 2014, and received an email back within a week to do the webcam interview. I was really nervous, and thought I did pretty awful! I smiled a lot though, and 2 weeks later I got an email to update my information. About a week or so later I was called to do the face to face interview in Dallas. The face to face interview was scheduled for a month later (May 2014). Again, I was really nervous! The interview was a lot more relaxing than I expected though. The flight attendants that interviewed us were some of the friendliest people I've met, and they want you to be relaxed and to do your best. We started in a room where we had to feel out a paper, and there was a short question on the back. It was simple. Then we moved on to a group icebreaker. After that they paired us in groups of 5 for the group interview questions, I was too nervous to answer first but I always made sure not to be the last person to answer any questions! I was surprised that they didn't ask us more questions (I think they just asked us 5 or so), After that we watched a video about what being a flight attendant is like etc. Then one by one they called us out of the room to either walk us out or to another room to be finger printed. I was finger printed and then had a one on one interview. The one-on-one interview was again, pretty easy (this coming from someone that has not interviewed much, I'm only 20!). I just reassured them that I was ready to move to wherever I needed to, and that this is the career I want to have until I retire. Overall, it was a great experience and even if I wasn't offered the position, I would've benefited from this interview in the future.

    Interview Questions

    • Everyone else has pretty much gone over what the questions are like.   Answer Question
  2. Helpful (5)  

    Flight Attendant Interview

    Anonymous Employee in Dallas, TX
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at American Airlines (Dallas, TX) in June 2014.

    Interview

    Applied the last week of April, got an email and a call for an online video interview a few days later. I got a call about three weeks later from AA asking if I would be interested in flying out to DFW for a face - to - face interview. They covered the flight, but I had to pay for a hotel in TX after the interview because they could not get me back out that day. Everyone was very friendly and really helped put me at ease. There were about seven people total who interviewed my group of about 25. All of the interviewees were very friendly also. We broke off just to groups of about five and did an activity where we drew a circle and wrote three things we had in common and then each drew a line outside the circle and wrote one thing unique about ourselves. Then we sp lo it off into different groups again and did group interviews. The questions were things like "define good customer service," "what would you look for in hiring a flight attendant" "who would you choose to have dinner with if it could be anyone in the world" and "

    Interview Questions

    • "What's your favorite corporate brand and why?" I was not expecting this and I'm sure I absolutely blew it. All of the other questions related to flight or preparation for the position, so this one caught me off guard.   Answer Question
  3. Helpful (2)  

    Flight Attendant Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Interview

    1. Applied online in early May 2014. 2. Received a quick response to move forward to the next step( personality test ) 3. Received an invitation to do a video interview three weeks later. I have completed the video interview and I am now waiting to hear back(F2F)

    Interview Questions

    • Describe a time when you had a problem with a coworker. what happened? what was the outcome? Describe a time when you handled difficult customer?   Answer Question
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  5. Helpful (2)  

    Flight Attendant Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online – interviewed at American Airlines.

    Interview

    You arrive in the morning and they tell you what you will be doing while you're there and that you will have a one-on-one interview at the end of the day. So at the end we were all sitting in a room waiting to be called. When they called me I started walking down the hallway with the 'interviewer' and she asked me if my information was still current (a strange question, since I just recently submitted this information), I answered yes and at that time we had arrived at the exit. The 'interviewer' told me they would be in touch and said goodbye and I was out the door wondering where the one-on-one interview was they had told us we would have!? I went to the shuttle bus and the others that were already there speculated if they would get hired or not. Of course we didn't. They got to look at you all day and if they're interested in you they will keep you there to further process your application. I don't have a problem not getting the job, especially from a company that has you take three days out of your life to travel to an application event, tells you in the morning you will have a one-on-one interview and then at the end of the day basically walks you out the door. From a global company I expect professionalism and integrity and not some infantile approach.

  6. Helpful (2)  

    Flight Attendant Interview

    Anonymous Employee in Los Angeles, CA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at American Airlines (Los Angeles, CA) in June 2014.

    Interview

    After you fill out your online application, you are given an automated interview to be completed online--no interaction with any actual human beings, just a recited question and less than five minutes to get your answer together before you respond. Nor can you edit or redo your response if you misspeak or talk over yourself--you have one shot and that's it.

    Interview Questions

    • They ask what you know about American Airlines as a company as well as the most memorable customer service experience you recently had.   Answer Question
  7. Helpful (2)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Fort Worth, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral – interviewed at American Airlines (Fort Worth, TX) in May 2014.

    Interview

    Process has been about 2 months. 1. Paper Application. 2. Call to do video interview. Very simple. Just a few questions. A tad awkward as it's automated. So you're just rambling at a screen. Behavior questions. Let your personality shine. It's not what you say, it's his you say it. 3. Invitation for f2f, a month from invitation date. 4. arrived in dallas, ice breaker, group interview, one on one, and then fingerprinting if they like ya. Everyone was dressed nicely, but bland. I have a little more spunk and I think that helped me stand out from the vast of sea of average Joe black, blue, and gray skirt suits. (Still, I was dressed conservatively) I was first to answer questions and was my groups spoke person for the ice breakers. Don't be too confident!! They don't want cocky people.. At all. They want people to be nervous. They want to know how excited and honored you are to be there. I noticed that the people who showed how excited they were and that they were a tad intimidated were invited to finger printing. So let your voice and knees shake a little. Lol! Smile till your cheeks burn. Talk to everyone you can. Ask where people are from. Exchange numbers. Try to make little jokes, but do not hog the spotlight . I won't lie, the whole process was very intimidating. But I was offered a position. (: Smile!!

    Interview Questions

    • Mostly behavior questions. How would you handle this? How would you describe yourself? (Don't get cocky!!) One word or phrase to describe customer service... Easy questions. Nothing crazy.   1 Answer

    Negotiation

    None.

  8. Helpful (2)  

    Flight Attendant Interview

    Anonymous Employee in Dallas, TX
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at American Airlines (Dallas, TX) in May 2014.

    Interview

    The process was similar to what all the other previous candidates had posted. Applied online, received email, completed personality test online, completed video interview online, attended interview in Dallas, Texas. Group interview then if successful 1:1 interview and fingerprint before leaving Dallas

    Interview Questions

    • All the questions were shared by previous candidates on this site.   Answer Question
  9. Helpful (1)  

    Flight Attendant Interview

    Anonymous Employee in Dallas, TX
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5+ monthsinterviewed at American Airlines (Dallas, TX) in May 2014.

    Interview

    It took me all 5 months to get to my F2F interview. Up to now i can't believe the F2F process would be that silly and all they are interested is if they like you or not... They aren't really interested in your professional way of being, not even very much focused if you do look well groomed... The 5 ones they had picked in my group were the least well dressed, but the 5 ones very off and plain people who they can easily brain wash...

    Interview Questions

    • Silly Silly Silly... Upon the group dynamic they already have in mind the ones they had liked the most.   Answer Question
  10. Helpful (1)  

    Flight Attendant Interview

    Anonymous Employee
    No Offer

    Application

    I applied online – interviewed at American Airlines.

    Interview

    I applied online in March 2014. Received an invitation to do a video interview three weeks later. I have completed the video interview and I am now waiting to hear back. It has been two and a half weeks and I have not heard anything yet.

    Interview Questions

    • Describe a time when you had a problem with a coworker. what happened? what was the outcome?   Answer Question

See What American Airlines Employees Are Saying

Workin

 Former Station Agent in Dallas, TX

Pros: “Flight benefits. Good exercise -if you're throwing bags. Exciting to learn about the "ins and outs" of the airline industry (This is also a con)”“Flight benefits. Good exercise -if you're throwing bags. Exciting to learn about the "ins and outs" of the airline industry (This is also a con)” – Full Review

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