Getting an Interview
Getting an Interview
Interviews for Top Jobs at American Airlines
- Flight Attendant (241)
- American Airlines Flight Attendant (46)
- Financial Analyst (21)
- Station Agent (18)
- Customer Service Representative (11)
- Customer Service Agent (10)
- Analyst (9)
- Revenue Analyst (9)
- Revenue Management Analyst (7)
- Strategy Analyst (7)
- Commodity Manager (6)
- Senior Project Manager (6)
- Reservation Representative (6)
- Business Analyst (5)
- Software Engineer (5)
- Aircraft Mechanic (5)
- Senior Financial Analyst (5)
- Project Manager (4)
- Ramp Agent (4)
- Passenger Service Agent (4)
- Senior Analyst (4)
- Customer Service Manager (4)
- Aircraft Maintenance Technician (4)
- Flight Attendant Interview (4)
- Fleet Service Clerk (3)
- Administrative Assistant (3)
- Crew Scheduler (3)
- Reservations Agent (3)
- Engineer (3)
- FA (2)
Helpful (2)No OfferPositive ExperienceAverage Interview
I applied online. I interviewed at American Airlines (Fort Worth, TX).
I first applied in February online. I received an email a few days later for a FaceTime interview. Once i completed that, they didn't get back in touch with me for 4 months. They have scheduled a face to face interview and now I am just waiting for that.
- Describe a time where you had to deal with a difficult customer. How did you handle it? Answer Question
Helpful (10)Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 2+ months. I interviewed at American Airlines (Fort Worth, TX).
Step 1, Online Application: fill out questionnaire and answer employment history questions. Step 2, Video Interview: record an video of yourself dress in professional attire (at least where the camera sees you, LOL), 1 minute for each answer, 5 or 6 questions total. Step 3, Face to Face Interview: If they like you in your video interview, they will invite you to a face to face interview at Dallas. You will be in a room with a large group of other candidates, you should use the time to meet and greet them, since you will be working with them later in group activities and interviews. Next, you will be playing a game in groups of 5-7 people. Follow by a group interview of another group of 5-7 people. Upon this point, it'd be ANTM, the "judges" would go behind the scene and deliberate, afterwards (about an hour), they will call candidates one by one for a final one to one interview. Step 4, Conditional Offer/Email of Rejection: Someone will get in contact with you and tell you the good news and begin the pre-employment process. If you not, you will get an email asking you to try again the next time.
- What motivated you to apply with AA and why do you want to become a flight attendant? 1 Answer
Helpful (4)Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 2+ months. I interviewed at American Airlines (Fort Worth, TX) in August 2015.
They will fly you out to their training center. Will split into groups of 7-8 to do group activity which was really enjoyable and fun. At this point, the recruiters are watching every move, so make sure you represent yourself at best and keep it natural! After this section, they will each call you by name and go into a separate room with group of 6 to do an individual interview. Make sure you practice and read over the questions they might ask you. Having customer service experiences in the past will make it easier for you to answer most questions. After this part is done, you are all done for the interview part! If they want to move on to the next step, they will finger print you and start the process of the background check. I was very nervous the entire time, but make sure you smile and be relaxed. All the AA recruiters are REALLY NICE!!! Compared to all of the other airlines, these ladies were the kindest ones out of all, which made the interview process very comfortable.
- Why do you want to become a flight attendant? 1 Answer
Helpful (1)Accepted OfferPositive ExperienceAverage Interview
I applied through college or university. I interviewed at American Airlines (Fort Worth, TX).
You send in your resume and cover letter and if selected, you get a call for a phone screening. After that there is a skills assessment that consists of a case that needs to be completed in 60 minutes. You get the case, build an access model and write a memo of your findings. If you pass that round you are invited to headquarters to meet with different departments, which could be with 4-5 people from each department in a half day setting. If you meet with two departments, it is a full day interview with 8-10 people in 30 minute chunks. For lunch you go out with staff members of the teams you interview with.
- Walk me through your resume, explain any gaps Tell me about a time when you failed Tell me about your Strengths and Weaknesses Why American and why work for an airline Case studies on airline specific scenario: wifi, cargo, route planning, passenger mix, bundled pricing, in-flight entertainment, etc Answer Question
Helpful (3)Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 2 weeks. I interviewed at American Airlines (Fort Worth, TX) in July 2015.
It was okay, first taken round the call center so you know where you'll be working if employed. Then a video was shown on a typical day for a rep, after we were taken to another room where the group interview was being done in a relaxed atmosphere. Those conducting the interview were friendly and made us comfortable. After the group interview, we went for the computer test.
- 1.what was your impression when you came in? 2.why do you think you&amp;amp;#039;re the best candidate? 3. What should we know about your career? Answer Question
- Declined OfferPositive ExperienceAverage Interview
I applied online. The process took 6 weeks. I interviewed at American Airlines (Fort Worth, TX) in June 2015.
First Interview was with two department managers. i waited about two weeks and then received a note that I was better suited for another position they had open. Filled application on line waited another week then finally an on-line invite for a "meet and greet" type interview
- Questions were related to inventory, material planning and cycle counting. This was the second interview. The first interview had a few inventory and purchasing questions for the most part. 1 Answer
- Accepted OfferPositive ExperienceAverage Interview
I applied through college or university. The process took 2 weeks. I interviewed at American Airlines (Fort Worth, TX) in April 2015.
There will be one excel test upon your arrival to check your excel working ability. It is followed by two face to face interviews with two managing directors. The interview overall is pretty smooth. All AA people seem really nice, and it is definitely a comfortable place to work this summer.
- what's the difference between Jet Blue and AA? Answer Question
- Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 4+ weeks. I interviewed at American Airlines (Fort Worth, TX) in March 2015.
Did application, and a few days later they emailed back, to study for codes test, they were good with communication. I took the test 2 weeks later, they gave plenty of study time, there is a lot of codes to learn test was easy, for the ones who studied. I did a group interview, 2-3 people with 2 interviewers. They were very friendly and professional.
Nothing, was negotiable. Everything is pretty much set.
- No OfferNegative ExperienceDifficult Interview
I applied online. I interviewed at American Airlines (Fort Worth, TX) in March 2015.
The most challenging part of the process itself is having to spend weeks ahead of time memorizing all 270+(?) Domestic Airport Codes by heart, both ways. Some are easier others, some will be difficult to ever remember. As soon as you arrive you are ushered into a room with computers to take the Airport Code Test. Approx 25 each way: code to location & location to code. I whizzed through pretty quickly having studied in my sleep but got hung up a couple that wouldnt come to mind. I did notice the young girl next to me constantly turning her head & typing like crazy filling in her missing answers after copying off my screen. Its been years since school so I had forgotten the feeling of someone cheating and not earning their grade on their own as was expected by me. Once completed you met in a large room to wait for your name to be called. The young girl got called ahead of me along with a group that met at the wall, then they were escorted out the door told they did not pass the test and could restudy and reapply in two weeks. I thought that was rather crazy since it was clearly stated within all the emails that memorizing the codes was a detrimental part of the job so know your codes! To me that showed the lack of importance put on requirements for the job and I wouldnt have allowed them back personally. Even cheating off me couldnt help her I guess with enough of her other answers being incorrect. How sad. I was called next and asked to follow two other applicants down a hallway to a room for a group interview that an older and younger woman were conducting. They asked 4 questions that we each gave answers to then went back out in the main room to wait for results. I was confident I had the experience they were looking for along with more than enough skills, if not almost over qualified. Ive had a couple customer service/transport positions so I felt my record of attention to time restraints, working under stress and attention to fine detail would shine through. I was dressed professionally, attractive and have a bubbly personality. I noticed the other two women seemed not as qualified, dressed rather frumpy, both seriously overweight and giving answers to the interviewers that would send up red flags to me. As the process ended, we were told we would be notified by email within the next few days if we were accepted. I was very excited as I had been interested in a position at American Airlines since I was young, along with having a love for flying and travel. After a week of no correspondence what so ever, I had to email the recipient of the AA emails I had previously received to inquire about my hiring status. I eventually got a reply back that I HAD NOT BEEN SELECTED FOR THE POSITION!! No one could believe I was NOT selected as I was perfectly qualified and studied for the test with all the urgency and respect my new potential employer demanded. Stunned and shocked I talked to a few friends I knew in high places and they suggested I write the company and ask why I was not selected for this position. Not knowing if I would get response, I did just that and included emphasis on my past experience that would compliment this position, how I could benefit the company and why I feel I was qualified. Surprisingly, I did receive a short note back: "Yes we can see you are extremely qualified but we decided to go in a different direction!" What exactly does that mean? What kind of lame blow off excuse is that? I was also told I could not reapply for this position with AA for atleast 6 months!! WHAT A COMPLETE INSULT! I study, I test, I pass, I interview, I am experienced and I am DENIED a chance to train as a home reservationist for AA - but the immature, inexperienced, flighty little gals to whom this position or company wasn't even worth studying for get to restudy and reapply in TWO weeks? I have thought highly of American Airlines my entire life and loyal to them for my travel needs. Not any more. I was never so disappointed in my life.
- When was there a time in a previous position that you were unexpectedly put into a stressful predicament and how did you handle it? Answer Question
Helpful (1)Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 2 weeks. I interviewed at American Airlines (Fort Worth, TX) in February 2015.
Group interview consisted of five or six groups of five candidates and two recruiters each. Held at American Airlines Conference Center. One hour-long interview [I am still in the process, no offer, no decline letter, still waiting]. The recruiters were great and made an effort to put the candidates at ease. I noticed the recruiters watched how the candidates interacted after the interview in the hallway.
- Five people answered five questions in random order. Answer Question
- Tell us why you would be the best candidate. 1 Answer
- Tell us what intrigued you about working at American Airlines and what made you apply 1 Answer
- Tell us about a time when you dealt with someone who was angry or upset and what you did to overcome it. 1 Answer
- Tell us about a time when changes were out of your control and what you did to overcome it. 1 Answer
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