American Airlines Passenger Service Agent Interview Questions

Updated Aug 26, 2015
4 Interview Reviews

Interview Experience

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Helpful (2)  

Passenger Service Agent Interview

Anonymous Interview Candidate in Chicago, IL
Accepted Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 4+ weeks. I interviewed at American Airlines (Chicago, IL) in February 2014.

Interview

received an email inviting me to attend a group interview. There were 20 people total in the interview and they divided us up into two groups of ten. We waited for about 2 hours while they interviewed the first group. When we finally went in to interview as a group, they asked a series of 4 or 5 questions that we each answered one by one.

Interview Questions

  • questions were not difficult ' What do you want from American Eagle' ' give one adjective that describes you'   Answer Question

Negotiation

no negotiation

Other Interview Reviews for American Airlines

  1.  

    Passenger Service Agent Interview

    Anonymous Interview Candidate in Miami, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 5 weeks. I interviewed at American Airlines (Miami, FL) in October 2011.

    Interview

    Many people against a board interview. If you are not one of the first to answer the questions, someone else might say what you are thinking to say. Questions that have nothing to do with the operation. More to see what are your thoughts and character.

    Interview Questions

  2. Helpful (1)  

    Passenger Service Agent Interview

    Anonymous Employee in Miami, FL
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at American Airlines (Miami, FL) in March 2011.

    Interview

    I applied online and it was followed by a phone call about a week later asking me to come in for an interview. The first interview was about 15 mins long and then was asked to come in for a second time to meet another manager. The decision was made by a phone call.

    Interview Questions

    • How would you control a crowd if a plane was delayed?   1 Answer
  3. Helpful (1)  

    Passenger Service Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    The process took 1 day. I interviewed at American Airlines in March 2011.

    Interview

    I applied to American Eagle online and got a call a few days later asking if i wanted to come in for an interview. The interview was fairly easy, it was a group interview which gave you enough time to come up with an good answer depending on where you sit around the table. They said they would call us the same day and let us know if we got it because they had a few interviews to do before the end of the day. I got a call two days later congratulating me and asking to come in for finger printing which was scheduled for the following day.

    Interview Questions

    Negotiation

    Was not able to negotiate anything. The pay is set but they kept saying the benefits over shadow the low pay rate. They told us we need to have an open availability because the shift bids are based on seniority.

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