American Airlines
2.9 of 5 616 reviews
www.aa.com Fort Worth, TX 5000+ Employees

American Airlines Reservation Representative Interview Questions & Reviews

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Reservation Representative Interview

Reservation Representative

Interviewed at American Airlines

Interview Details – Define quality customer service? What does customer service mean to you?

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1 person found this helpful

No Offer

Neutral Experience

Average Interview

Reservation Representative Interview

Reservation Representative
Dallas, TX

I applied online and the process took 3 weeks - interviewed at American Airlines in August 2012.

Interview Details – I applied online and received an email next day to complete Assessment completed that successfully then two days later received a phone call about the phone interview in september interview went well three weeks later received a rejection email

Interview Question – Please tell us about a situation when you had to deal with a irate customer and how you resolved it.   View Answer

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10 people found this helpful

Accepted Offer

Neutral Experience

Average Interview

Reservation Representative Interview

Reservation Representative
Fort Worth, TX

I applied online and the process took 2 weeks - interviewed at American Airlines in July 2012.

Interview Details – I applied online and received an email the next day stating I progressed to the next step. I was directed to go online and make sure my profile was up to date. I received a call from a 3rd party referred to as Talent Services about a week later to schedule a phone interview, which consisted of a panel of 2 interviewers and 5 others to be interviewed. We were asked 5 questions in an alternating order for each question. Afterwards we were free to ask any questions. That was on a Friday and I received a call the following Tuesday, along with an email offering me a position. The total process was about 2 weeks.

Interview Questions

  • Describe yourself, tell us what you think service excellence is in the airline industry, and how can you bring that to the company? ( yes...they cheated..that was actually 3 questions!)   Answer Question
  • Tell us about a time you had a difficult or unhappy customer and how you remedied the situation.   Answer Question
  • After reading the job overview that was sent via email prior to the interview, what do you like and dislike about the position?   Answer Question

Negotiation Details – Nothing to negotiate. It's here's what we're offering...do you accept?

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