Getting an Interview
Getting an Interview
Interviews for Top Jobs at American Airlines
- Flight Attendant (201)
- American Airlines Flight Attendant (26)
- Station Agent (17)
- Financial Analyst (15)
- Revenue Analyst (9)
- Analyst (7)
- Revenue Management Analyst (6)
- Commodity Manager (6)
- Customer Service Agent (5)
- Strategy Analyst (5)
- Customer Service Representative (5)
- Business Analyst (5)
- Reservation Representative (5)
- Senior Project Manager (5)
- Aircraft Mechanic (5)
- Ramp Agent (4)
- Senior Financial Analyst (4)
- Senior Analyst (4)
- Customer Service Manager (4)
- Flight Attendant Interview (3)
- Crew Scheduler (3)
- Fleet Service Clerk (3)
- Project Manager (3)
- Aircraft Maintenance Technician (3)
- Software Engineer (3)
- MBA Intern (2)
- FA (2)
- Software Developer (2)
- Operations Research Analyst (2)
- Passenger Service Agent (2)
Reservation Representative Interview
I applied online. The process took 2 weeks – interviewed at American Airlines (Fort Worth, TX) in July 2012.
I applied online and received an email the next day stating I progressed to the next step. I was directed to go online and make sure my profile was up to date. I received a call from a 3rd party referred to as Talent Services about a week later to schedule a phone interview, which consisted of a panel of 2 interviewers and 5 others to be interviewed. We were asked 5 questions in an alternating order for each question. Afterwards we were free to ask any questions. That was on a Friday and I received a call the following Tuesday, along with an email offering me a position. The total process was about 2 weeks.
- Describe yourself, tell us what you think service excellence is in the airline industry, and how can you bring that to the company? ( yes...they cheated..that was actually 3 questions!) Answer Question
- Tell us about a time you had a difficult or unhappy customer and how you remedied the situation. Answer Question
- After reading the job overview that was sent via email prior to the interview, what do you like and dislike about the position? Answer Question
Nothing to negotiate. It's here's what we're offering...do you accept?
Other Interview Reviews for American Airlines
Reservation Representative InterviewNo OfferAverage InterviewNo OfferAverage Interview
I applied online. The process took 3 weeks – interviewed at American Airlines (Dallas, TX) in August 2012.
I applied online and received an email next day to complete Assessment completed that successfully then two days later received a phone call about the phone interview in september interview went well three weeks later received a rejection email
- Please tell us about a situation when you had to deal with a irate customer and how you resolved it. 1 Answer
Reservation Representative InterviewNo OfferPositive ExperienceAverage InterviewNo OfferPositive ExperienceAverage Interview
I applied online. The process took 3 weeks – interviewed at American Airlines (Miami, FL) in September 2014.
I applied online and received an invitation to a phone interview within a week. The phone interview was fast but thorough. The interview consisted of a phone interview, domestic code exam, and face to face interview if you passed the exam.
- What process have you performed to troubleshoot your computer? Answer Question
Reservation Representative InterviewAccepted OfferPositive ExperienceEasy InterviewAccepted OfferPositive ExperienceEasy Interview
I applied online. The process took 2+ months – interviewed at American Airlines in July 2012.
Phone interview with a group of 5 AA employees, very straight forward nothing difficult about the interview. Hiring process is a little long and if they hire more people then the class will hold then it is very possible you will get bumped to the next class and that could be a month away from when you were hired. I have heard that now after the interview process they bring you into headquarters on a Saturday and you have to take the city and state code test you must pass this test or you don't move forward.
Reservation Representative InterviewNo OfferNo Offer
Define quality customer service? What does customer service mean to you?
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