American Airlines Reservation Representative Interview Questions

Updated Jul 31, 2014
Updated Jul 31, 2014
4 Interview Reviews

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12 people found this helpful  

Reservation Representative Interview

Anonymous Interview Candidate  in  Fort Worth, TX
Anonymous Interview Candidate in Fort Worth, TX
Application Details

I applied online. The process took 2 weeks - interviewed at American Airlines in July 2012.

Interview Details

I applied online and received an email the next day stating I progressed to the next step. I was directed to go online and make sure my profile was up to date. I received a call from a 3rd party referred to as Talent Services about a week later to schedule a phone interview, which consisted of a panel of 2 interviewers and 5 others to be interviewed. We were asked 5 questions in an alternating order for each question. Afterwards we were free to ask any questions. That was on a Friday and I received a call the following Tuesday, along with an email offering me a position. The total process was about 2 weeks.

Interview Questions
  • Describe yourself, tell us what you think service excellence is in the airline industry, and how can you bring that to the company? ( yes...they cheated..that was actually 3 questions!)   Answer Question
  • Tell us about a time you had a difficult or unhappy customer and how you remedied the situation.   Answer Question
  • After reading the job overview that was sent via email prior to the interview, what do you like and dislike about the position?   Answer Question
Negotiation Details
Nothing to negotiate. It's here's what we're offering...do you accept?
Accepted Offer
Average Interview

Other Interview Reviews for American Airlines

  1. 1 person found this helpful  

    Reservation Representative Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 3 weeks - interviewed at American Airlines in August 2012.

    Interview Details

    I applied online and received an email next day to complete Assessment completed that successfully then two days later received a phone call about the phone interview in september interview went well three weeks later received a rejection email

    Interview Questions
    • Please tell us about a situation when you had to deal with a irate customer and how you resolved it.   View Answer
    No Offer
    Average Interview
  2.  

    Reservation Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 months - interviewed at American Airlines in July 2012.

    Interview Details

    Phone interview with a group of 5 AA employees, very straight forward nothing difficult about the interview. Hiring process is a little long and if they hire more people then the class will hold then it is very possible you will get bumped to the next class and that could be a month away from when you were hired. I have heard that now after the interview process they bring you into headquarters on a Saturday and you have to take the city and state code test you must pass this test or you don't move forward.

    Negotiation Details
    No negotions
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Reservation Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Define quality customer service? What does customer service mean to you?

    No Offer

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