American Airlines Reservations Agent Interview Questions & Reviews

3 interviews

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1 person found this helpful  

Reservation Agent Interview

Anonymous Interview Candidate  in  Cary, NC
Anonymous Interview Candidate in Cary, NC
Application Details

I interviewed online. The process took 1 week - interviewed at American Airlines in May 2013.

Interview Details

You have to take a test knowing 50 airline city codes and if you pass you go on to a panel interview. If you do well with that they will offer a position immediately. Take a drug test and background test and start work.

Interview Questions
  • There were normal questions regarding customers. Like how would you handle a difficult customer?   Answer Question
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for American Airlines

  1.  

    Reservations Agent Interview

    Anonymous Employee  in  Fort Worth, TX
    Anonymous Employee in Fort Worth, TX
    Application Details

    I interviewed online - interviewed at American Airlines.

    Interview Details

    i fill up the application and then i got an interview call on phone and they ask me like 6 question.
    abt how to deal with the irritate customer ,about yourself , timings and all

    Interview Questions
    No Offer
  2. 2 people found this helpful  

    Reservations Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at American Airlines in August 2011.

    Interview Details

    Applied online and did not hear from the company immediately.
    Presentation by company reps which breaks up into smaller groups (~5) with two interviewers each group.
    Extremely easy interview. I get the feeling that everyone who made it to the interview was offered a position.

    Interview Questions
    Negotiation Details
    No negotiation available. The pay rate was announced to the entire group in the interview presentation.
    Accepted Offer
    Neutral Experience
    Easy Interview

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