American Airlines
2.9 of 5 465 reviews
www.aa.com Fort Worth, TX 5000+ Employees

American Airlines Reservations Agent Interview Questions & Reviews

Updated Jan 8, 2014
All Interviews Received Offers

Getting the Interview 

100%

Interview Experience 

50%
50%
0%

Interview Difficulty 

3 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Reservation Agent Interview

Reservation Agent
Cary, NC

I applied online and the process took 1 week - interviewed at American Airlines in May 2013.

Interview Details – You have to take a test knowing 50 airline city codes and if you pass you go on to a panel interview. If you do well with that they will offer a position immediately. Take a drug test and background test and start work.

Interview Question – There were normal questions regarding customers. Like how would you handle a difficult customer?   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Neutral Experience

Reservations Agent Interview

Reservations Agent
Fort Worth, TX

I applied online and interviewed at American Airlines.

Interview Details – i fill up the application and then i got an interview call on phone and they ask me like 6 question.
abt how to deal with the irritate customer ,about yourself , timings and all

Interview Question – just aswer the question in an professional way ..   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

2 people found this helpful

Accepted Offer

Neutral Experience

Very Easy Interview

Reservations Agent Interview

Reservations Agent

I applied online and the process took 3 weeks - interviewed at American Airlines in August 2011.

Interview Details – Applied online and did not hear from the company immediately.
Presentation by company reps which breaks up into smaller groups (~5) with two interviewers each group.
Extremely easy interview. I get the feeling that everyone who made it to the interview was offered a position.

Interview Questions

Negotiation Details – No negotiation available. The pay rate was announced to the entire group in the interview presentation.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response
RSS Feed Embed
Interviews for Top Jobs at American Airlines

Worked for American Airlines? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at American Airlines Reservations Agent interview questions and advice. All 3 interview reviews posted anonymously by American Airlines employees and interview candidates.